Innovation & Change Management


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How do you respond to management fads, competitive pressures or new ideas ?

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Innovation & Change Management

  1. 1. Innovation & Change Management<br />How do you respond to management fads, competitive pressures or new ideas ?<br />Anand Subramaniam<br />
  2. 2. 2<br />“Innovation is the creation of the new or the re-arranging of the old in a new way.” <br />- Michael Vance <br />
  3. 3. Innovation – Challenges<br />Unwillingness to expose customers to failed ideas<br />Bureaucracy / Controls<br />KM, Trade Secrets, Patents, IP<br />Lack Vision / Strategy<br />Profitability, ROI, Dividends<br />Risk-aversion / Opportunity <br />Challenges<br />Teams, Compensation structure / Promotion<br />Change Management<br />Research, Market Intelligence<br />Focus on process vs. on results<br />Top Management Commitment<br />Execution & Sustainability<br />3<br />
  4. 4. Pace of Change<br />4<br />Bio-tech Nano-tech<br />50+ years IT / Internet<br />250+ years Industrial Revolu-tion<br />2,500+ years Science<br />13,000+ years Agriculture<br />
  5. 5. Facilitating Change – Success Factors<br />Cultures, systems & leadership that support & anticipate change<br />Willingness to listen to & test new ideas.<br />Communication<br />Involvement, consultation & participation by those who will be affected<br />CSF<br />Effective workplace relationships <br />Monitoring & evaluation of changes<br />Effective planning<br />Information sharing<br />5<br />
  6. 6. PDCA & Incremental Change<br />6<br /><ul><li>Identify customer expectations
  7. 7. Identify quality requirements
  8. 8. Evaluate current processes
  9. 9. Identify improvement needs
  10. 10. Develop problem solutions
  11. 11. PLAN the improvement
  12. 12. Develop action plans, monitor and check processes
  13. 13. Trial the change(s)
  14. 14. Test and monitor the results
  15. 15. Implement the process
  16. 16. Monitor and evaluate</li></ul>Do<br />Plan<br />Change<br /><ul><li>Develop solutions a part of normal operating procedures
  17. 17. Develop a new implementation plan to address any improvements that were expected but not achieved
  18. 18. Identify further opportunities for improvement
  19. 19. Check actual outcomes against intended or expected outcomes
  20. 20. Identify areas for further improvement/adjustment
  21. 21. Identify and measure the quality improvements</li></ul>Check<br />Act<br />
  22. 22. 7<br />Change Elements<br />Management / Leadership Team - Support<br /><ul><li>Process to manage the people aspects of change
  23. 23. Tools & checklist for planning & managing change
  24. 24. Coaching / mentoring leaders and change teams</li></ul>Stakeholder <br />Participation<br />Two way <br />Change <br />Communications<br />Education <br />and <br />Training<br />Ongoing <br />Support and<br /> Reinforcement<br />Process <br />Design<br />(As Is ~ <br />To Be)<br />Leadership<br />Proactive <br />Resistance<br />Management <br />End Users<br />Experts<br />Continuous Reviews / Measurement<br />
  25. 25. 8<br />Managing Behavioural Change<br />Align Performance,<br />Reward and<br /> recognition Schemes <br />Provide opportunities<br />for practice<br />and feedback <br />Create and share<br />success stories <br />Role model desired<br />behaviour<br />Involve people in<br />the change <br />Appreciate the <br />past and leverage <br />Strengths <br />
  26. 26. Change Management<br />Forget that your customers must benefit from the change – change should come as result of customer focus<br />Ask employees to make changes without actively supporting those changes<br />Prompt change at the expense of currently successful operations / procedures<br />Start changes in one area of the reorganisation which will have detrimental effects on other sections<br />Do Not<br />Respond to management fads, short-term competitive pressures or new ideas unless they are properly planned to add real value.<br />Allow quality to suffer at the expense of change<br />9<br />
  27. 27. 10<br />“It would be a terrific innovation if you could get your mind to stretch a little further than the next wisecrack.” <br />- Katharine Hepburn <br />
  28. 28. 11<br />Good Luck<br /><br />