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Ficha informativa 3 trabalho pares-processos de tomada de decisão
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Ficha informativa 3 trabalho pares-processos de tomada de decisão

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  • 1. AGRUPAMENTO DE ESCOLAS ENGº DUARTE PACHECO _________________________________________________ CEF B - Curso de Educação e Formação Tipo 2 – Nível 2 - Serviço de Mesa CMA – Ficha Informativa 3– Trabalho de Pares- Módulo A 1 Processos de tomada de decisão e de resolução de problemas As 4 fases de resolução de um problema:  Diagnóstico Identificar os nossos objetivos; Verificar as alternativas; Avaliar a nossa capacidade de assumir riscos.  Organização Verificar alternativas para mudar; Decisão de continuar com as nossas opções ou mudar.  Aplicação Confirmar se as alternativas implicam a mudança; Tomar a decisão.  Avaliação Analisar as reações dos outros; Confirmar se houve progressos; Alterar decisões, caso seja necessário. 1- Tendo em conta um caso de conflito que conheça, seja em contexto de escola ou não, exponha o caso e resolva a situação aplicando as 4 fases de resolução de um problema. ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ Nomes:_____________________/_______________________________ Avaliação:__________________________________________________ Prof. Ana Pereira

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