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SI501 SI4HRWC Presentation
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SI501 SI4HRWC Presentation



University of Michigan School of Information; 2011 Fall Semester

University of Michigan School of Information; 2011 Fall Semester
SI-501 Contextual Inquiry and Project Management, Semester-long Final presentation



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SI501 SI4HRWC Presentation Presentation Transcript

  • 1. SI 501 Contextual Inquiry:The Huron River Watershed Council Team: SI4HRWC Terence O’Neill, Shauna Masura, Phillip Tularak, An Yang, Wenke Wang S
  • 2. About The Huron River Watershed Council S Environmental non-profit organization founded in 1965 S Focus on: S Watershed Research S Education S Schools S Festivals S Community Outreach S Service Opportunities S Partnerships with local governments
  • 3. Involvement/ProcessS Scope S Communication and data collection processes regarding the organization and volunteers, members, and donorsS Methodology S 6 interviews with staff and volunteers S 2 supplemental observationsS Analysis S Workflow models and cultural assessments S Affinity Diagram
  • 4. Positive AttributesS The HRWC acknowledges the importance of volunteers, members, and donorsS They work with families and children to promote values of environmental stewardshipS Volunteers enjoy the training sessions and activitiesS Teamwork is highly valued as a core part of the organizationS Staff members are empowered to work independently on projects and programs that coincide with their interests and backgrounds
  • 5. Finding 1: Inconsistent Use OfTerminology Throughout The Organization Evidence: S Multiple sign-in sheets and sign-up forms S Inconsistent terminology entered into the database (Campaign Manager) S The HRWC has been unable to articulate a shared vision for the redesign of the database Recommendations: S Create a code book for the standardization of terminology S Utilize the code book to create templates for data collection S Utilize the code book to rename the current fields of the database
  • 6. Sign-in Sheets
  • 7. Finding 2: Staff Members Lack TrainingWith The Database Evidence: S Staff members who use the database are primarily self-taught S The database features are only partially utilized by staff S Staff are uncomfortable utilizing the database, therefore it is used inconsistently for data collection and management Recommendations: S Short-term: leveled/differentiated training sessions S Creation of database manual and training videos S Additional trainings coordinated with future database improvements
  • 8. Finding 3: The Database Does Not MeetThe Needs Of The Organization Evidence: S The flags are not standardized S Staff members keep writing new tags and old tags can be overridden S The database was originally designed with no formal requirements S The marketing layout is designed for advertisements S The organization’s systems are not integrated with one another S Google Forms do not import easily into the database
  • 9. Finding 3: The Database Does Not MeetThe Needs Of The Organization Short-Term Recommendations: S Implement a policy for creating new flags S Modify the database to prevent users from creating new flags ad-hoc S Redesign the marketing layout using existing fields in the database S Work with the database consultant to improve the integration of Google Forms with the database
  • 10. Finding 3: The Database Does Not MeetThe Needs Of The Organization Long-term Recommendations: S Leverage program APIs (Application Program Interface) to create interoperability between the systems S Database system (Filemaker) and mass e-mail (Vertical Response ) S Redesign the interface using requirements specified by the organization S Create a formal requirements document/functional specifications by surveying current staff of needs
  • 11. Finding 4: No Resident Database Expert atthe HRWC Evidence: S Current volunteer Database Consultant communicates primarily with the Development Director S Staff members are unaware of the Database Consultant’s role with the HRWC S The staff does not know how to communicate suggestions or concerns regarding the database
  • 12. Finding 4: No Resident Database Expert atthe HRWC Recommendations: S Formalize Relationship with Database Consultant S Develop policy regarding Database Consultant with the HRWC (feedback/expectations) S Create a new role (Office Support Professional) to facilitate interactions with the database
  • 13. The HRWC In The FutureS Integrated information systemsS Specialized, effective communication with volunteers, members, and donorsS Empowered staff who utilize information and technology to further their organizational mission
  • 14. Thank YouS The HRWC
  • 15. Questions?