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  • 1. Case Study SIP Trunking: Study, Large South Florida Hospice (Healthcare) Anne L Coulombe Solutions Management
  • 2. Business Objectives Reduce network costs Reduce risk of equipment failure Improve communication between remote offices Improve productivity of field staff Business Future growth – investment Problem protection It is too complicated for midsized enterprises to benefit from the latest communication innovations © 2010 Avaya Inc. All rights reserved. 2
  • 3. Reason to Change Separate network for voice & data Mobile Office UNPRODUCTIV Workers Complicated Workers Communications Communication system with limited VE Regional Agents scale (user Offices UNSATIS accounts) ECTED SFIED DISCONNE Home H Customer Limited mobility Offices s features Management of FRUSTRATED! multiple end user IT hardware Insufficient messaging mystem © 2010 Avaya Inc. All rights reserved. 3
  • 4. Best Practices In-depth discovery Baseline current bandwidth System failover for main site and all remote locations Integration of Microsoft AD for VM Network monitoring software Ongoing training of dedicated FTE on IT staff © 2010 Avaya Inc. All rights reserved. 4
  • 5. © 2010 Avaya Inc. All rights reserved. 5
  • 6. Virtualized Real-time Communciations Avaya Aura™ System Platform Open standards Platform based Open Console App App App Virtualized Linux Linux Linux Linux Format (OVF) Hypervisor Tested, Hardware engineered application integration on certified servers Major enhancements to installation, installation serviceability Business as Usual manageability Savings through High Agility and server availability scale consolidation © 2010 Avaya Inc. All rights reserved.
  • 7. Avaya Aura™ Midsize Solution just made communications simpler ( (announced O t 2009) d Oct Avaya Aura™ System Platform virtualizes real-time Powerful Applications… core communications on a single server Communication Manager/CM Messaging SIP Enablement Services App. Enablement Svcs. Midsize Solution Utilities Server (DHCP, HTTPS, monitoring, management) S8800 or S8510 Media Gateways System Platform virtualizes real-time core communications on a single server + Survivable Servers (for each app) Up to U t 2400 users, 1000 Integrated I t t d agents, 250 locations install, backup, upgrades + Embedded Secure remote monitoring High Availability Survivable (SAL) backup server option Servers © 2010 Avaya Inc. All rights reserved.
  • 8. Productivity Enhancing Unified Communications Easy to Purchase Avaya one-X® Avaya one-X® AES 5.2 Microsoft OCS Communicator 5.2 Communicator 5.2 & Lotus Sametime Available Optional Video W/Intelligent Presence Server Mobile Client Avaya Aura 5.2 Standard or Enterprise Edition Avaya one-X® A X Avaya IP Softphone 6 Extension Mobile 5.2 Provides IM capability to Cellular 8.0 © 2010 Avaya Inc. All rights reserved.
  • 9. Value of SIP Trunking For Savings from …. – Compression – Optimization of bandwidth – Centralization – Lower calling rates – On-net calling between locations g – Reduced management Immediate and automated business continuity y Handle unanticipated spikes in call volume Geographic independence Lower Avaya Aura™ costs © 2010 Avaya Inc. All rights reserved. 9
  • 10. PAETEC SIP Trunking Strengths Simplified pricing Complete solution – Private IP backbone with Quality of Service – Converge voice / data / internet, all on same facility Real time routing and feature assignment – Capacity planning – Business continuity features – Abbreviated dial plans and virtual telephone numbers – E911 support across the enterprise Recognized leader in SIP – Atlantic ACM: Voice Value award – Telephony Magazine: Most innovative product for SIP Trunking © 2010 Avaya Inc. All rights reserved. 10
  • 11. Customer Profile to Fund Upgrade pg 3 Key Factors for Determining Savings – Number of Trunks – Number of Calling Minutes – Number of Locations + Data and Internet Traffic $15k a month network spend with equipment for services delivers 12 month ROI for Option 1: Upgrade Avaya & Nortel • Voice services (Trunking, Local, LD, Toll Free) • Data and Security services (Managed VPN, Firewall) • Internet Multi-Site Multi Site enterprises or Call Center will fund greater Avaya upgrade $ or faster ROI • Financial / Health Care • Education / State – Local Government History of success in core • Hospitality / Professional Services / Retail industry verticals © 2010 Avaya Inc. All rights reserved. 11
  • 12. Summary and Next Steps Reduce cost of network and simultaneously improve ability to recover from a disaster Summary y SIP trunking saves you money today Trunk consolidation for voice, video, data Think about how you can PLUG & PLAY COMMUNICATIONS improve your network i t k Next Steps Think about applications Talk with your business partners © 2010 Avaya Inc. All rights reserved. 12
  • 13. Thank you! y Anne L Coulombe coulombe@avaya.com © 2009 Avaya Inc. All rights reserved. 13