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10 fn s02 10 fn s02 Presentation Transcript

  • The State of the WAN: 2010 Irwin Lazar, Vice President Communications & Collaboration Research Nemertes Research Irwin.lazar@nemertes.com
  • Agenda About Nemertes Key Trends Shaping Network Services Adoption Trends and Drivers Recommendations © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Introductions: About Nemertes Analyze business value of emerging technologies Advise Fortune 100-2,000 businesses on critical IT strategies Benchmark reality 2,500+ IT executives share strategies, costs, vendor satisfaction Analysts have 17-30 years experience, including operational Founded 2002 © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Key Trends Shaping Network Services © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Distributed Enterprise: Overview 89% More virtual Managed Services Streamlined Communications workers MPLS & Ethernet 9.2% More branch (Solid network 57% offices Optimization performance is vital) More centralized apps & data 18% 85% Branches with IT personnel Decreased or More bandwidth Flat IT demands budgets
  • Connectivity to the Cloud Apps Customer Site Worker Teleworker Ethernet DSL IPsec/SSL MPLS Cloud Internet DSL/T1 Road Small/New Teleworker Wireless Warrior Office Field Force © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Bandwidth Still Growing Top Bandwidth Drivers Video/telepresence 36% New collaborative 29% apps New enterprise apps 27% More multimedia 25% Web apps Centralized apps 23% 34% Growth in 2009 IP telephony 18% 0% 5% 10% 15% 20% 25% 30% 35% 40% © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • IP Video Adoption Rates Videoconferencing Adoption Using Evaluating Not Using 100.0% 15.8% 90.0% 31.9% 80.0% 6.6% 50.0% 70.0% 60.0% 15.3% 50.0% 40.0% 77.6% 22.2% 30.0% 52.8% 20.0% 27.8% 10.0% 0.0% Desktop Room-based Telepresence © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Streamlining Communications & Applications Location doesn’t matter Users want applications, access to data regardless of location Trend toward centralization of apps, data Ease of management key driver More attention toward robust WAN & optimization More focus on mobility and the needs of the teleworker Growing interest in hoteling, virtual workplaces Cloud / data centric / virtualized applications / voice/video require optimization, pro-active performance management © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • The Mobilized Workforce Is Here! More than 75% of companies have or are planning mobility strategy. 15.8% of employees are mobile, on average (range is 0 to 55%) Median mobility spend up 16% percent ($670,000 in 2009 vs. $560,000 in 2008) Median spend per mobile user = $2,833 (about the same as in years past) Enterprise user populations are shifting from “special- purpose” (sales, logistics, onsite repair) to “general” Desire to integrate wireless and wired worlds
  • Formal Teleworking Policy 84% increasing the number of telecommuters they support. Only 37% had a teleworking policy in place in 2008. © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • What are the Drivers for Increasing Telecommuters? Drivers for Increase in Telecommuters Improve Employee 82% Retention Save Facilities Costs 61% Advance Green Policy 53% Assist/Advance Virtual 53% Workplace Policy 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Changing WAN Demands 2009 Benchmark data: Average of 34% bandwidth increase year over year (in a flat economic environment—benchmark conducted during worst months of recession, January to April 2009) Increases driven by: Bandwidth-intensive applications Multimedia applications (voice, video) Distributed/collaborative applications Optimization techniques can mitigate but not eliminate need for increased bandwidth Bottom line: WAN architectures must accommodate growth © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Justification: MPLS Key Benefits Why Not? Cost savings Global coverage from single Range is 10%-40% carrier not “truly” available Ability to integrate multiple traffic Costs associated with types on one network upgrade (network equipment, Any-to-any ability/DR installation, training) COS: Better manage capacity No application drivers 50% don’t use COS Internet VPN still cheaper in 23% use 4 or more classes some cases Less overhead than ATM/Frame Solid managed services available © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • MPLS Deployment Trends Average access bandwidth growth: 27% 81.4% Using © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Justification: Ethernet & VPLS Key Benefits Why Not? Emerging as next-generation Can’t get it! WAN technology Lower per MB costs vs. MPLS Greater bandwidth & flexibility Better customer satisfaction vs. MPLS 79% extremely satisfied, compared to 67% with MPLS © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Ethernet Deployment Justification Ethernet Adoption, 2007-2009 80% 73% 70% 60% 53% 50% 46% 40% 30% 2007 2008 2009 © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Ethernet Types © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Justification: SIP Trunking Key Benefits Why Not? Reduced costs Can’t get it! PSTN: 20%-60% savings, Security concerns depending on current, future IP connection opened to PBX; need network SIP firewall No need to buy gateways PBX doesn’t support SIP or Ability to share trunks requires costly upgrade Virtual Number Services Resiliency/DR © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • SIP Trunking 2008: 47% no plans 12% using © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • WAN Optimization Deployment © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • WAN Optimization Functions © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Building A Strong WAN: Carrier Relationships Consider new Select carrier Negotiate WAN technologies with a vision! stronger SLAs MPLS Mobility integration MTTR Hosted collaborative apps VPLS Uptime Professional services Metro Ethernet Unified communications Packet loss Managed services SIP Trunking App-specific Management portals 3G/4G wireless Policy-based prioritization Stringent penalties © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Bottom Lines and Recommendations Look at opportunities to save money Ethernet SIP trunking Managed services Focus on application performance management, optimization Integrate mobility planning with WAN planning Plan for expansion! The keyword here is “more” applications, bandwidth requirements, branch-office sites, expectations from users, etc. Follow a formal procurement/negotiations process (no matter how small you are) © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Typical Deployment Timeline VOIP/UC WLAN Branch standardization All-in-One Branch/New & upgrades WLAN + Switch/router upgrade Optimization Data-center consolidation MPLS, Ethernet, VPLS deployment 12 months 24 months 36 months 48 months 60+ months Planning Carrier RFP & negotiations Mobile Extensions Corporate Buy-in Validate Business Case Upgrades Pre-deployment Training, Management, Reporting, Security benchmarking © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062
  • Thank You Questions? Irwin.lazar@nemertes.com @nemertes.com © Nemertes Research 2010 www.nemertes.com 1-888-241-2685 DN1062