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    Support Slide 2014 Support Slide 2014 Presentation Transcript

    • 10/9/2013 Blackbaud Confidential 1 • Client-focused, small company culture • Award-winning self-service tools • Unlimited product support 8:30 am – 8:00 pm ET Monday - Friday • Several ways to access support: • 8000+ knowledge base articles added or improved in 2013 alone • More than 50 videos added to YouTube and knowledge base this year - Social support on Twitter, Facebook, & LinkedIn - Chat support, online support through a customer portal, & phone support - Ongoing blogs & webinars • User Groups • Forums • Dedicated Account Manager UNLIMITED SUPPORT FOR ALL CLIENTS √ 200+ Customer Support Analysts to serve you √ Over 1,300 contacts per day √ 94% customer satisfaction rating √ 80% of issues resolved on first contact