0
10/9/2013 Blackbaud Confidential 1
• Client-focused, small company culture
• Award-winning self-service tools
• Unlimited ...
Upcoming SlideShare
Loading in...5
×

Support Slide 2014

122

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
122
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Support Slide 2014"

  1. 1. 10/9/2013 Blackbaud Confidential 1 • Client-focused, small company culture • Award-winning self-service tools • Unlimited product support 8:30 am – 8:00 pm ET Monday - Friday • Several ways to access support: • 8000+ knowledge base articles added or improved in 2013 alone • More than 50 videos added to YouTube and knowledge base this year - Social support on Twitter, Facebook, & LinkedIn - Chat support, online support through a customer portal, & phone support - Ongoing blogs & webinars • User Groups • Forums • Dedicated Account Manager UNLIMITED SUPPORT FOR ALL CLIENTS √ 200+ Customer Support Analysts to serve you √ Over 1,300 contacts per day √ 94% customer satisfaction rating √ 80% of issues resolved on first contact
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×