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Jennifer BabcockApril 28, 2010
 Outdated technology   Purchasing, e-mail, payroll Lack of reference materials Lack of accessibility to information F...
 Technical skills   Digital immigrants and   Digital natives Access to information  in a 2/7 operation     Who?     ...
 Andragogy   Adults are self-directed learners   Take responsibility for own learning   Need to apply learning immedia...
 Interactive computer based tutorials    Three versions:
 Identified group to  evaluate     30 employees        24 responses     Varied experience levels     Distribution   ...
 100% can now successfully complete on own 71% “much more comfortable” 100% would recommend to  others Pre and Post   ...
 Human factor   Change management    challenge People want and need tools and information Technical issues   Placemen...
To all that have supported me bothprofessionally personally over the past               three years.   I would not be here...
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Jenn b integrating techw_admin tasks apr22_2010pptshowcase

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JennBCapstoneShowcasePPTspring2010

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Transcript of "Jenn b integrating techw_admin tasks apr22_2010pptshowcase"

  1. 1. Jennifer BabcockApril 28, 2010
  2. 2.  Outdated technology  Purchasing, e-mail, payroll Lack of reference materials Lack of accessibility to information Few subject matter experts  Verna’s stone tablets Where to start?  Purchasing system
  3. 3.  Technical skills  Digital immigrants and  Digital natives Access to information in a 2/7 operation  Who?  When?  How?
  4. 4.  Andragogy  Adults are self-directed learners  Take responsibility for own learning  Need to apply learning immediately  Task focused  Seek out knowledge when needed
  5. 5.  Interactive computer based tutorials  Three versions:
  6. 6.  Identified group to evaluate  30 employees  24 responses  Varied experience levels  Distribution  On-line survey evaluation tool
  7. 7.  100% can now successfully complete on own 71% “much more comfortable” 100% would recommend to others Pre and Post  Pre: 54% required assistance  Post: 92% indicated now handle independently 54% prefer quiz format  33% typed instructions  13% without quiz
  8. 8.  Human factor  Change management challenge People want and need tools and information Technical issues  Placement  System functions No assumptions  Assessment is vital!
  9. 9. To all that have supported me bothprofessionally personally over the past three years. I would not be here without you.
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