Reservation is part of Front Office Department which have duties for handling reservation both of personal,travel agent , or by company. Reservasi adalah suatu bagian dari departemen front office yang bertugas dalam menangani pemesanan kamar baik secara personal, Travel Agent , maupun dari company .
Complete the data :- Guest’s Name- Address- Contact Person- Company Address- Length Of Stay- Check- Out Date- Special Request- Methode Of Payment
- Confirmed- Tentative- Double Book- Same Day Reservation- 6 PM release- Overbook- Waiting List
- Guaranteed Reservation example : Reservation by Travel Agent, or Company- Non Guaranteed Reservation Personal so as Reservation Staff should tell the caller about the 6 PM release status
Prepare Daily Reservation report every morning Filing today reservation form dan Voucher- Voucher. Answer Incoming Call with the Apropriate Manner Handling Reservation by Phone,Email, Fax, Check fax , copy voucher , guarantee letter everyday Make Sure every Reservation have complete data. Follow Up and resolve if their any problems related to reservation example cancellaton reservation, no show .
Upselling About Hotel Facilities , and explain benefit,type of rooms,price and location Establish Good Cooperation with the Guest Updating Contract Agreement from Travel Agent and Company Make Sure about Metode Of Payment Informed to the guest about 6 PM Release
- Room Blocking- Miss Communication : Arrival Time Guest Benefit Room Arrangement