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  • Sometimes the best way to manage others is to manage ourselves differently.Before we can become a good leader and manager we need to truly know ourselves and be able to effectively manage ourselves.To do this we need to:Understand who we areReflect on our behaviours, achievementsKnow our strengths and weaknessesSet goals and actions to enhance strengths and improve weaknesses and achieve our outcomesThe work priorities unit will be your starting point for some self analysis which will lead you to greater achievements in management and overall leadership.
  • The work outputs on which you and your department will be measured.Discuss some of these with members of your class.

Flm develop work priorities Flm develop work priorities Presentation Transcript

  • Certificate IV Business Administration BSB404B Develop Work PrioritiesFaculty ofBusiness &Computing
  • Unit Descriptor This unit covers the skills and knowledge required to: plan one‟s own work schedules Monitor and obtain feedback on work performance and development Take responsibility for one‟s own career planning and professional developmentFaculty ofBusiness
  • Learning Outcomes Plan and complete own work schedule Monitor own work performance Coordinate professional developmentFaculty ofBusiness
  • Delivery Schedule and Assessment PlanFaculty ofBusiness
  • Session 1 Establish Personal Work GoalsFaculty ofBusiness
  • Why Plan ? What are the advantages? You – individually The – organisation The – family The – community The industry that you work inFaculty ofBusiness
  • Importance of Planning Anyone who fails to plan, plans to fail!Faculty ofBusiness
  • Work Objectives/Outcomes KRAs –Key result areas KPIs – Key performance indicatorsFaculty ofBusiness
  • Planning Cycle Strategic Plan Business Plan Operational Plans Position Summaries or Job Descriptions Work PlansFaculty ofBusiness
  • The Power of a Paradigm  What is your understanding of a paradigm?  Why is it important in this unit?  Small group discussion.Faculty ofBusiness
  • The Power of a Paradigm  Behaviour  Attitude  Mind Maps of PerceptionFaculty ofBusiness
  • Paradigm Defined Covey says paradigm was “originally a scientific term . . . more commonly used today to mean a model, theory, perception, assumption, or frame of reference”. Page 23, Covey, Seven Habits of Highly Effective People Perception includes: filtering, arranging, responding to what we sense.Faculty ofBusiness
  • Mind Maps  The way things are – REALITIES  The way things should be – VALUES Our attitudes and behaviours grow out of these assumptions. The way we see things is the source of the way we think and the way we act.Faculty ofBusiness
  • Positive Organisational Role Model  Who are role models for you?  What is it that they do that makes them a Role Model in your eyes?  Why is it important that we have consistent performance?  What sort of issues are most important to achieve consistent outcomes?  Activity – Design an effective Role ModelFaculty ofBusiness
  • Using the Readings and Teachings of Stephen Covey to Manage SelfFaculty ofBusiness
  • Seven Habits to Maximise Performance HABIT 1 – Be Proactive HABIT 2 – Begin With the End in Mind HABIT 3 – Put First Things First HABIT 4 – Think Win/WinFaculty ofBusiness
  • Seven Habits to Maximise Performance cont.. HABIT 5 – Seek First to Understand, then to be Understood HABIT 6 – SYNERGISE HABIT 7 – Sharpen the Saw Effectiveness Maintaining P/PC Balance HABIT 8 – Find Your Voice and Encourage Others to Find TheirsFaculty ofBusiness
  • HABIT 1 – Be Proactive Stimulus ResponseFaculty ofBusiness
  • Habit 1 Based upon Imagination Conscience Independent Will Self-awareness Based on „I can change‟Faculty ofBusiness
  • Language Reactive Language That‟s There is just the nothing I way I can do am If only I can‟tFaculty ofBusiness
  • Language Proactive Language I control I my own choose feelings I will Let‟s look at theFaculty ofBusiness alternatives
  • Circle of Concern/Influence Circle of ConcernFaculty ofBusiness
  • Expand Your Circle of Influence How can you expand this circle? Circle of influenceFaculty ofBusiness
  • Personal SWOT Analysis Strengths Weaknesses Opportunities ThreatsFaculty ofBusiness
  • Personal Creed Give me the courage to change the things which can and ought to be changed, the serenity to accept the things which cannot be changed, and the wisdom to know the difference.Faculty ofBusiness
  • Habit 2 – Begin With the End in Mind Means to start with understanding of what is important to you. You may be very busy and very efficient but you will only be effective when you are working towards what really matters to you. Based on principals of personal leadership. Develop a Personal Mission Statement – based upon your values and principles.Faculty ofBusiness
  • Goal Setting for Change What one thing could you do (you are not doing now) that if you did on a regular basis, would make a tremendous positive difference in your personal life? What one thing in your work life would bring similar results.Faculty ofBusiness
  • Long Term Organising Mission Roles Goals StatementFaculty ofBusiness
  • Short Term Organising Schedule Roles Goals Plans DelegateFaculty ofBusiness
  • Habit 4 – Think Win/Win High C O N S Lose / Win Win / Win I D E R A T Lose / Lose Win / Lose I O Low N COURAGEFaculty of Low HighBusiness
  • Habit 5 – Seek First to Understand, Then to be Understood Principles of Empathic Communication Empathetic listening gets inside another person‟s frame of reference. You look out through it, you see the world the way they see the world, you understand their paradigm, you understand how they feel.Faculty ofBusiness
  • Habit 6 – SYNERGISE Principles of Creative Cooperation When you see only two alternatives – yours and the “wrong one” – you can look for a synergistic third alternative. There‟s almost always a third alternative, and if you work with a win/win philosophy and really seek to understand, you usually can find a solution that will be better for everyone concerned.Faculty ofBusiness
  • Levels Of Communication High Synergistic (Win/Win) T R Respectful (Compromise) U S Defensive (Win/Lose or Lose/Win) T Low High COOPERATIONFaculty ofBusiness
  • Habit 7 – Sharpen the Saw Principles of a Balanced Self – Renewal Physical Dimension Spiritual Dimension – your core and values (very private part of your life) Mental Dimension – development, education Social/Emotional DimensionFaculty ofBusiness
  • Balanced Self PHYSICAL Exercise, Nutrition, Stress Management MENTAL SOCIAL/EMOTIONAL Reading, Visualizing, Service, Empathy, Planning, Writing Synergy, Intrinsic Security SPIRITUAL Value Clarification & Commitment, Study & MeditationFaculty ofBusiness
  • Session 2 Set and Meet Own Work ScheduleFaculty ofBusiness
  • Competing Demands are Prioritised to Achieve Personal, Team and Organisation’s Goals and Objectives. Work expectations Managing work expectations Balancing work and family demands Priorities of demands on your time Techniques for managing time effectively Meeting work prioritiesFaculty ofBusiness
  • Work Expectations What are some of the expectations you face at work? Expectations from: Customers Teams Suppliers Ourselves Managers Roles Employees IndustryFaculty ofBusiness
  • Balancing Work and Family Demands How do you balance work and family demands? Personal resources – income/health Family resources - support Support from employer – flexi time Build a support network - talking with others Cope with work/family stress - exerciseFaculty ofBusiness
  • Priorities of Demands on Your Time First, stack the cards in your favour use your biological rhythms to your advantage optimise your work environment safeguard blocks of work timeFaculty ofBusiness
  • Priorities of demands on your time, cont…Second, prioritise the things you wish to do. STEP 1: develop an overview of everything that you want to accomplish STEP 2: organise your goals according to their priority: distinguish between urgent and non-urgent goals, then separate the pile of items into important and non-important.
  • Priorities of demands on your time, cont… Third, plan ahead according to your priorities: Make a long range timetable, Remember your day to day personal maintenance (personal time out), and Plan each day and week as you go through the timetable.Faculty of Fourth, avoid over-planningBusiness
  • Techniques to Manage Time Effectively What techniques do you use to manage time effectively? Identify your personal and work-related priorities. Translate priorities into goals with activities. Identify deadline to each activity. Use monthly calendar or planning diary. Learn to say NO to requests that take your time and don‟t move you forward. Identify your own barriers.Faculty ofBusiness
  • Meeting Work Priorities What do you do to ensure you meet your work priorities? Set achievable goals Availability of appropriate resources Believe in your abilities Have a feasible plan Must be committed Must practice discipline Willing to defer things that would be nice now for the things you really wantFaculty of Do not spread yourself too thinlyBusiness
  • Technology is used Efficiently and Effectively to Manage Work Priorities and Commitments What technology have you used at your work place? Have you used it effectively? Issues to consider: Training on equipment/software Technical help at the time of need User friendly Security Cost AvailabilityFaculty ofBusiness Confidentiality
  • Benefits of Technology  Savings on time and money Can produce up to the minute information Minimise paper wastage Improve decision making Can distribute information to the chosen employees Share and manipulate information quicklyFaculty ofBusiness
  • Re-Cap Work expectations Managing work expectations Balancing work and family demands Priorities of demands on your time Techniques for managing time effectively Meeting work priorities Technology - issues to consider Benefits of technologyFaculty ofBusiness
  • Session 3Faculty ofBusiness
  • Develop and Maintain Professional Competence Key Questions Why is this important? What‟s changed to make it critical? So WII-FY ???Faculty ofBusiness
  • Some Key Changes staff participation and empowerment teams and self-management provide career paths quality and best practice programs increased competition technological changes government and legal requirements greater community expectationsFaculty ofBusiness workplace diversity
  • Management Skills for the 21st Century What attributes have been identified Technical Expertise Management expertise Leadership Entrepreneurial skills Acceptance of responsibility Cross cultural skills Future focused outlookFaculty of Soft SkillsBusiness
  • Develop and Maintain Professional Competence Assessment against standards • what standards are appropriate • organisational requirements • Individual skills audit Individual training plan • personal career focus • organisational goals focusFaculty ofBusiness
  • Develop a Career Plan 1 Self-analysis 2 Environmental analysis 3 Career objectives WHY ??? 4 Occupational interests 5 Implement action plan 6 Evaluate progressFaculty ofBusiness
  • Success in Your CareerThe following recommendations mayhelp achieve success during your career: Demonstrate competence Make meaningful contributions Learn to adapt Make a commitment Continue to learn Prioritise your loyalty
  • Getting Feedback !!! Identifying ways to improve competence feedback from others performance management systems change in work practices results of work achievements mentors or workplace coachesFaculty ofBusiness
  • Professional Associations Identifying appropriate membership Benefits they offer NetworkingFaculty ofBusiness
  • So What’s the Result of all That ??? Creating a personal competitive advantage - KEY to future security So what do you need to do now???Faculty ofBusiness