Mainly used for social information exchange, but also used in more formal (working) environments [Herbsleb et al., 2002, Isaacs et al., 2002]
Sometimes perceived negatively in the workplace, as they may be seen to reduce productivity [TNS US Group, 2009], and/or pose threats to security and privacy
where restrictions to use are in place, alternatives are sought that obtain the same benefits
- Same communication patterns in alternative media: email as a short message service for communication via, e.g., mailing lists
Introduction Research Questions
Statistical analysis of emails exchanged via Oak mailing list (over a period of six months) to determine if email is indeed used as a short messaging service.
Content analysis of emails as microposts, to evaluate to what degree the knowledge content of truncated or abbreviated messages can be compared to the complete message.
Email Corpus Oak Mailing List Six month period (July - January 2011), 659 emails
Topic Classificat Topic Classification
Goal: evaluate to what degree the knowledge content of a shorter message can be compared to that of a full message.
Chosen task: text classification on non-predefined topics.
Test bed: generated by preprocessing the Oak email corpus to obtain several fixed-size corpora.
- Corpus-driven topic extraction: a number of topics are automatically extracted from a document collection; each topic is represented as a weighted vector of terms; - Document topic classification: each document is labelled with the topic it is most similar to, and classified into the corresponding cluster.
Email classification: apply the labelDoc procedure to all different comparable corpora, including mainCorpus.
Experiments Corpus Topics
Conclusions A fair portion of the emails exchanged, for the corpus generated from a mailing list, are very short, with approximately 40% falling within the single micropost size, and 65% up to two microposts; For the text classification task described, the accuracy of classification for micropost size texts is an acceptable approximation of classification performed on longer texts, with a decrease of only ∼ 5% for up to the second micropost block within a long e-mail. Conclusions
Conclusions Enriching the micro-emails with semantic information (e.g., concepts extracted from domain and standard ontologies). would improve the results obtained using unannotatedtext Investigate the influence of other similarity measures. Application to expert finding tasks, exploiting dynamic topic extraction as a means to determine authors’ and recipients’ areas of expertise. Formal evaluation of topic validity will be required, including the human (expert) annotator in the loop. Future Work
References References  Herbsleb, J. D., Atkins, D. L., Boyer, D. G., Handel, M., and Finholt, T. A. (2002). Introducing instant messaging and chat in the workplace. In Proc., SIGCHI conference on Human factors in computing systems: Changing our world, changing ourselves, pages 171–178.  Isaacs, E., Walendowski, A., Whittaker, S., Schiano, D. J., and Kamm, C. (2002). The character, functions, and styles of instant messaging in the workplace. In Proc., ACM conference on Computer supported cooperative work, pages 11–20.  TNS US Group (2009). Social media exploding: More than 40% use online social networks. http://www.tns- us.com/news/social_media_exploding_more_than.php.