Information Technology in FY 2011-12
Role & Responsibility – An QuickUnderstanding
MARG IT – Role & Responsibilities• Responsible for all IT Infrastructure and IT Applications  deployed and used across MAR...
IT Intervention in Business inFY2011-12What did we do for the Business?
NEW Infrastructure CREATION Projects in FY 2011-12                                                                Server R...
Video Surveillance Solution at Gates in MARG                         Swarnabhoomi• Installation of wireless Surveillance s...
Video Surveillance Solution at Karaikal Port• Fixed the IP Cam surveillance system at PORT• Converted the Existing Backbon...
SAP Implementation Roadmap  (announced on 1st April 2011)                                                                 ...
Business Critical Applications & SAP Integration                Strategy for FY 2011-12                      RoyalSoft ERP...
Port Application (iPortman) and its Integration TouchPoints                       Weighbridge Plot / Warehouse            ...
Weighbridge Integration with iPortman in Karaikal Port in                      FY 2011-12
RoyalSoft ERP Implementation Status in Business                 in FY 2011-12                       Navarathna        Pusp...
Project Implementations & Support for Meets in FY                     2011-12Supported “Point Of Light” Meet - First Live ...
Wireless (WiFi) Access Solution at MARG Tapovan
1st LIVE Streaming of the Group Chairman’s Address to      MARG ( Support to the SAMPARK Initiative)                      ...
Intranet - Visioneers.com(New Homepage) Application
Intranet - Visioneers.com (Functional                               Modules)Present UsersCMD office       IT              ...
Other ModulesChanges to the Studio 7 Intranet                                                  Visitor Pass System        ...
NEW SAP Functionality Implemented for Business                    in FY 2011-12• SAP Sales & Distribution                 ...
Major Enhancements in SAP Completed and Made               Available to Business in FY 2011-12Financials & Costing (FICO) ...
Major Customized Reports developed and made     available to Business in FY 2011-12Financials & Costing (FICO)            ...
Other Project Implementations & Support in                         FY 2011-12•Mail Server Setup and hosting for Alpha Faci...
Learning Management System (LMS) for MARG GroupAbout MOODLE: MOODLE (Modular Object-Oriented Dynamic Learning             ...
IT Internal Processes in FY2011-12Ensured the HIGH Availability of ITInfrastructure and Applications for BusinessTransacti...
IT Helpdesk – OTRS Implementation in FY 2011-12About OTRS: Open Source IT Service management solution                     ...
IT Asset Inventory Management - OCS Implementation                    in FY 2011-12About OCS: Open Source IT Inventory & P...
DataCentre Operations Management & Maintenance                  in FY 2011-12                                             ...
SAP Application Performance Review Process                       SAP End User Access Rights Reviewed     SAP Patch Managem...
Other Internal IT ProcessesPatch Management                  Software Asset Management                                    ...
MARG’s presence on the Web  Major Sites (13)         Microsites (6)      One time Site(4)          Project Sites     Margg...
Results Delivered in FY2011-12Overall IT Processes ImplementationBenefits for Business…
Resultants of IT Internal Processes Initiatives• Introduced an Internal IT Processes Audit & Review    – Introduced report...
IT HelpDesk Performance Analysis Available for FY                    2011-12                                              ...
IT Asset Inventory Management Data Up-to-date                   Available for FY 2011-12Process defined for IT Assets Inve...
Availability in %                                                92.00                                                93.0...
Availability in %                                             0                                           100             ...
SAP Performance Enhancements in FY 2011-12                  (What does it mean for Business Operations?)RAM Optimized and ...
SAP Deployment and Implementation for Business           Operations in FY 2011-12       Companies               FY : 2010-...
SAP Technical Support ensuring smooth Business                 Operations in FY 2011-12       SAP Support               1s...
SAP Master Data Management Updation as per  requests received from Business in FY 2011-12Masters                   1st Qtr...
SAP Users in Business in FY 2011-12 - Trend                                                       145                     ...
SAP End User Training imparted across Business Units                        in FY 2011-12                    Location     ...
Functional Enhancements in SAP Completed andDeployed as per request from Business in FY 2011-12   SAP Enhancements        ...
MARG Group Website Hit Ratio Analysis                       (A Sample)Analysis                                Statistics  ...
Germany         367                                                                                              Canada   ...
Cost Savings for FY2011-12
Cost Savings Delivered in FY 2011-12• Reclassification of our SAP Licenses resulting in    • Cost Savings of INR 10.5 Mill...
Thank You for your valuable time!!
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Work done at MARG in FY 2011-12

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Work done at MARG in FY 2011-12

  1. 1. Information Technology in FY 2011-12
  2. 2. Role & Responsibility – An QuickUnderstanding
  3. 3. MARG IT – Role & Responsibilities• Responsible for all IT Infrastructure and IT Applications deployed and used across MARG Limited and all Group Companies (alias - MARG Group)• Overall Responsibility for – Defining, Guiding, Implementing Overall IT Strategy for MARG Group – Creation, Rollout, Management, Maintenance, Functioning, Standardiza tion, Integration of IT Infrastructure and IT Applications – Defining and Implementing Standard IT Policies and Procedures across the MARG Group
  4. 4. IT Intervention in Business inFY2011-12What did we do for the Business?
  5. 5. NEW Infrastructure CREATION Projects in FY 2011-12 Server Room, Server Racks, LAN Structured Cabling, WAN Connectivity, Projectors, Audio System, Computer Lab, Software Licenses within 7 daysServer Room, Server Racks, LAN StructuredCabling, WAN ConnectivityTeam Members got Exemplary award fromthe Business Head for the OutstandingContribution to the Success of SwarnabhoomiAcademic Institutions (SAI) Planning for Server Room, Server Racks, LAN Structured Cabling, WAN Connectivity, Computer Lab, Software Licenses for the Proposed Engineering IT Infrastructure for Navajyothi College Vidyalaya
  6. 6. Video Surveillance Solution at Gates in MARG Swarnabhoomi• Installation of wireless Surveillance system at four Gates in Swarnabhoomi. - Main Gate - MS Stores Gate - SB Vellore Gate - LES Gate• Live feed to the cameras from Head Office
  7. 7. Video Surveillance Solution at Karaikal Port• Fixed the IP Cam surveillance system at PORT• Converted the Existing Backbone ( OFC ) to Wireless• Resolved issue of frequent Cable Cuts.
  8. 8. SAP Implementation Roadmap (announced on 1st April 2011) Planned date of Planned date of Planned date of All NEW Migration : 1st Migration : 1st Re - Migration : Projects to use Planned date of April 2011 May 2011 1st April 2011 the enhanced Migration : 1st Financial, Financial & Financial & business flow as June 2011 Material & Proposed Plans for FY-2011-2012 All Admin Material related Material related defined in the Projects related related POs Transactions Transactions PS Module Transactions will be issued -E-recruitment using SAP from Financial & Project -Medical & LTA 14th April Material --Customized MIS -- Customized templates to be Reimbursement 2011 related -- Financial data Reports MIS Reports rolled out -HRIS Master Data All Pos for -- SAP Plant Transactions Integration Corporate Maintenance between -- Customized MIS Communicatio -- SAP Plant Implementation Maintenance RoyalSoft ERP Reports -- SAP SD ns generated through SAP Implementatio with SAP R/3 Module -- Customized MIS n Implementation Reports -- Customized MIS -- Customized Reports -- Customized MIS Reports MIS Reports SAP Payroll & - Training - Financial - Currently Not in - Currently Not - Currently Not in Financial - Partial Data Financial - Currently - Currently Personal completed transaction for SAP - R3 in SAP SAP Transactions captured in SAP Transactions Not in SAP Not in SAP Administration for companies under - Interface for Material related to finance, Material All operating MARG Corporate Financial Management & rest in Tally Management & companies are captured. integration to R-3 Project related Project related Status as of 31st March 2011 & B1 completed data been data been - Fixed asset for captured captured KPPL configured - Financial - FICO , MM - FICO , MM - FICO , MM, PS - Materials - Enhancements Statements configuration configuration configuration related Data in PS modules to derived from SAP completed completed completed being managed capture project through SAP wise Budget - Subsidiaries being made Under MARG corporate active & operating in SAP Riverside Admin / Finance & MARG Bellary BijapurCompanies / HR KPPL Marg Properties Infrastructure NCTPL All Projects CorpCom Accounts Logistics Region Airport Business Pvt. Ltd Verticals Corporate PORT Realestate Industrial Clusters EPC New Business MIS ( Need of the Hour )
  9. 9. Business Critical Applications & SAP Integration Strategy for FY 2011-12 RoyalSoft ERP Port VisioneersApplication (Intranet Site)(iPortman) Excel Template
  10. 10. Port Application (iPortman) and its Integration TouchPoints Weighbridge Plot / Warehouse Application Management Control Systems SAP R/3 (GPS,RFID etc.,)Revenue Data Visitor Pass(Invoice, Cred System it Note) MIS Vehicle Pass Dashboard System Data Center SCADA Liebherr Crane Operations Interface (Equipment & Maintenance Data)* Completed during FY 2011-2012* Planned during FY 2012-2013
  11. 11. Weighbridge Integration with iPortman in Karaikal Port in FY 2011-12
  12. 12. RoyalSoft ERP Implementation Status in Business in FY 2011-12 Navarathna Puspadurma Mahautsav Vishwashakthi Savithanjali Tapovan skymeadows Brindhavan Lakshana Utsav Kalpavriksha Skymeadows Four Seasons Aayush
  13. 13. Project Implementations & Support for Meets in FY 2011-12Supported “Point Of Light” Meet - First Live streaming of the event from MARG Swarnabhoomi - Wireless network for the event (Data and Voice) - Command Center for the event - Internet Café for the event Team Members got Exemplary award from the Group Chairman for the Outstanding Services and Contributions
  14. 14. Wireless (WiFi) Access Solution at MARG Tapovan
  15. 15. 1st LIVE Streaming of the Group Chairman’s Address to MARG ( Support to the SAMPARK Initiative) • SAMPARK LIVE ADDRESS BY CMD (01.08.11) • SAMPARK LIVE ADDRESS BY CMD (13.06.11) • SAMPARK LIVE ADDRESS BY CMD (30.05.11) • SAMPARK LIVE ADDRESS BY CMD (16.05.11) • SAMPARK LIVE ADDRESS BY CMD (09.05.11) • SAMPARK LIVE ADDRESS BY CMD (25.04.11) • SAMPARK LIVE ADDRESS BY CMD (18.04.11) • SAMPARK LIVE ADDRESS BY CMD (04.04.11) • SAMPARK LIVE ADDRESS BY CMD (28.03.11) • SAMPARK LIVE ADDRESS BY CMD (21.03.11) • SAMPARK LIVE ADDRESS BY CMD (14.03.11) • INAUGURAL SAMPARK LIVE ADDRESS BY CMD (08.03.11)
  16. 16. Intranet - Visioneers.com(New Homepage) Application
  17. 17. Intranet - Visioneers.com (Functional Modules)Present UsersCMD office IT AdministrationCorporate Finance & CIPCommunication TreasuryGISP EPC Payment Tracker EHS for MARG Foundation Employee KRAs & PMS Attendance using I/F with MIS / IT DashBoard Bio-metric Systems Income-Tax Proof Travel Requisition Declaration “Openings @ MARG” with I/F with all websites
  18. 18. Other ModulesChanges to the Studio 7 Intranet Visitor Pass System Vehicle Pass System NEW Joiners Personal Data Capture Project Chola
  19. 19. NEW SAP Functionality Implemented for Business in FY 2011-12• SAP Sales & Distribution • SAP Plant Maintenance (SD) (PM) – Functionality Includes, - Functionality Includes, • Contract & Pricing Procedures • Equipment Task List • Quotation • Calibration Order • Inquiry • Maintenance Plan generation • Sales Order • Issue Maintenance Orders Viz., General, Breakdown, • Sales Invoice Preventive, External Service
  20. 20. Major Enhancements in SAP Completed and Made Available to Business in FY 2011-12Financials & Costing (FICO) Material Management (MM) Cheque Printing Enabled for all Operating (6) and 62 Purchase Request Release – Automatic Email alertsubsidiary companies  Imports Purchase Order configured and enabled in Budget Control System / Fund Management – Sub MM modulemodule configured in FICO module  Value based contracts and Release Strategy in WBS is made mandatory for all direct expenses Purchase Order configured and made mandatory Restricted Pre & Post dated entries of Material, Service, and Capex Purchase Orders.  Enabled contracts for generating service orders.Project System (PS) Human Capital Management (HCM) Separate version for baseline revenue plan and  PLI & automatic Tax Computation configured in SAPcurrent/forecast revenue plan enabled in PS module HR Project Templates defined for easy project creation  Medical Reimbursements Multiple Profiles like Estimation, Customer &  LTA ReimbursementsInvestment were enabled in PS module for EPC  HRMIS – Employees Personal Data
  21. 21. Major Customized Reports developed and made available to Business in FY 2011-12Financials & Costing (FICO) Material Management (MM)1. Bank Reconciliation Report 1. Material Group-wise Stock Report2. Customer Aging Details Report 2. Material wise Stock Report3. Customer Aging Summary 3. Plant wise Stock Report4. Customer Ledger Report Bank 4. Storage Location wise Stock Report5. General Ledger Report 5. Inventory Ageing6. General Ledger Statement of Accounts Report 6. Purchase Request to Purchase Order - Detailed7. Monthly General Ledger Balance Report Report8. Payment Advice Report 7. Goods Inward Receipt pending against material9. Vendor Aging Report Purchase Order /Service Order with Vendor details10. Vendor General Ledger Report 8. Purchase Request PrintingProject System (PS) Human Capital Management (HCM)1. Project Performance Report 1. MIS Summary2. Project-wise Accounts Payable Report 2. Recruitment - Applicant Statistics Summary3. Project-wise Accounts Receivable Report 3. Employee Personal Information4. Project-wise Cash-flow Report 4. Employee Age and Date of Birth Details5. Project-wise Revenue Report6. Project Report - Gain / Loss on Project Budget
  22. 22. Other Project Implementations & Support in FY 2011-12•Mail Server Setup and hosting for Alpha Facility services• Set up of Google Apps based email services for MIDAS
  23. 23. Learning Management System (LMS) for MARG GroupAbout MOODLE: MOODLE (Modular Object-Oriented Dynamic Learning Environment) is an online self learning platform.Open Office Training: Successfully tested and implemented self learning portal for OpenOfficeKey Features:• BLOG integration• Training calendar• Reporting
  24. 24. IT Internal Processes in FY2011-12Ensured the HIGH Availability of ITInfrastructure and Applications for BusinessTransactions….
  25. 25. IT Helpdesk – OTRS Implementation in FY 2011-12About OTRS: Open Source IT Service management solution supporting ITIL best practices.Key Features: Zero software-license fees IT Dash Board Helpdesk Ticketing Automatic Ticket Assignment Multiple Queue support Web enabled
  26. 26. IT Asset Inventory Management - OCS Implementation in FY 2011-12About OCS: Open Source IT Inventory & Package Deployment Solution.Key Features: Relevant inventory information Powerful deployment system Web Administration Console. Multiple operating systems support Plugins support through API Network scan Zero software-license fees
  27. 27. DataCentre Operations Management & Maintenance in FY 2011-12 Services Availability CPU Utilization Response Time Alerts Hard Drive Utilization
  28. 28. SAP Application Performance Review Process SAP End User Access Rights Reviewed SAP Patch ManagementSAP Kernel Updations SAP User Manual made available in Visioneers SQL Backup Restored and Tested
  29. 29. Other Internal IT ProcessesPatch Management Software Asset Management Antivirus Server Console Backup Trend Analysis
  30. 30. MARG’s presence on the Web Major Sites (13) Microsites (6) One time Site(4) Project Sites Marggroup Swarnabhoomi NRI Jai HO - Concert Utsav Marg Properties Savithanjali NRI Jagjit Singh Concert Navarathna Swarnabhoomi Brindavan NRI Puduvai maratan Puspadurma Karaikal Port Vishwashakthi promo Chennai Maratan RamLakshmi SAM Utsav promo Vishwashakthi Marg Science Park Savithanjali promo Tapovan MIDAS Marg Junction Mahautsav Marg PURA Lakshna Marg Projects SavithanjaliStudio 7 Consultants Bridhavan Heligen Kalpavriksha GISP Brandshop skymeadows Globa Residence skymeadows Globa Residence Aayush Four Seasons Swarnabhoomicityscapes
  31. 31. Results Delivered in FY2011-12Overall IT Processes ImplementationBenefits for Business…
  32. 32. Resultants of IT Internal Processes Initiatives• Introduced an Internal IT Processes Audit & Review – Introduced reports as part of audit – Response with proposed action item as part of audit closure, mandated and recorded• Server De-commissioning Process improved upon and the revised Practice followed and adhered to• Data Restoration from Tape Backup Media Tested and Verified successfully
  33. 33. IT HelpDesk Performance Analysis Available for FY 2011-12 Details Of Tickets 113 85 102 365 Application 420 263 174 Approval Pending Blackberry 676 Conference Arrangement 12 455 Consumables Desktop 376 Desktop Hardware Issue Domain / Email / Group ID Creation / Blocking 945 Duplicate Ticket E - mail 779 Internet Laptop 175 Login Related - Domain/E-mail Miscellaneous Network151 502 Non IT/Service Calls 421 81 Printer/Scanner 58 15 Procurement 15 203 SAP Server Software Installation 2076 Storage / Folder Access 170 System Transfer Telephone / EPBAX / PRI
  34. 34. IT Asset Inventory Management Data Up-to-date Available for FY 2011-12Process defined for IT Assets Inventory TrackingLive updates of Asset MovementUp to date Inventory Tracking company wise location wise. Laptop Desktop Delhi Office Delhi Office EPC - IP Freshlime Freshlime GISP GISP Heiligen KPPL KPPL MARG - EPC MARG - EPC MARG Corporate MARG Corporate MARG EPC MARG Properties MARG Properties MIDAS MIDAS MPPL MPPL Navajyoti Vidyalaya Navajyoti Vidyalaya NCTPL NCTPL RIPL RIPL SAM Studio7 Studio7
  35. 35. Availability in % 92.00 93.00 94.00 95.00 96.00 97.00 98.00 99.00 91.00 100.00 Futura-3DMAX(V) Futura-CMA(P) Futura-Email(V) Futura-ESX Cloud2 (P) FUTURA-ESX1(P) FUTURA-ESX3(P) Futura-LHN SAS 02 (P) Futura-LHN SATA1(P) Futura-McaFee(V) Futura-NAS-02(P) Futura-Royalsoft(P) Futura-SAP-ECC(P) Business in FY 2011-12 Futura-SAP-PRO2(P)Name Of the Servers Futura-Visioneers(V) Futura-ZWCadd(V) Karaikal-Enrollment… Karaikal-ESX1 Karaikal-IportMap(V) High Availability of IT Server Infrastructure for Karaikal-Tally(V)
  36. 36. Availability in % 0 100 10 20 30 40 60 70 80 90 50 Futura Juniper FW Futura Aircel Bangalore Futura Tata Futura VPN GW Navin Karaikkal Pondy RSM New Delhi Lucknow LDA Ashok_Nagar SEZName Of the Servers T.Nagar SAM Tirupathi Lucknow Avavikas MIDAS Availability for Business in FY 2011-12 Brindavan Savitanjali High Network Links and Associated Infrastructure Tapovan
  37. 37. SAP Performance Enhancements in FY 2011-12 (What does it mean for Business Operations?)RAM Optimized and upgraded in SAP Servers Storage space increased in SAP servers from 8 GB to 18 GB from 1.5 TB to 4.5 TB SAP R/3 database upgraded from SAP Solutions Manager Implemented forMS SQL Server 2005 to MS SQL Server 2008 Tracking Change Management Process
  38. 38. SAP Deployment and Implementation for Business Operations in FY 2011-12 Companies FY : 2010-2011 FY : 2011-2012 MARG 1 1 Operating SPVs 1 5 Subsidiaries 0 74 TOTAL 2 80 Corporate80706050 7440 Operating30 SPVs20 510 1 1 0 10 Subsidiaries FY : 2010-2011 FY : 2011-2012
  39. 39. SAP Technical Support ensuring smooth Business Operations in FY 2011-12 SAP Support 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr Change Request 271 305 211 225 Authorization 646 384 195 184700 646 Change600 Request500 384 Authorization400 305 271300 211 195 225 184200100 0 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
  40. 40. SAP Master Data Management Updation as per requests received from Business in FY 2011-12Masters 1st Qtr 2nd Qtr 3rd Qtr 4th QtrVendor 1488 1267 1402 875Customer 940 353 199 339Material 2977 2795 3095 20683500 3095 29773000 27952500 20682000 Vendor 1488 14021500 1267 940 Customer 8751000 353 339 Material 500 199 0 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
  41. 41. SAP Users in Business in FY 2011-12 - Trend 145 139 As on As on As on Vertical Sep-2010 Sep-2011 March -2012Corporate 23 33 32 As on EPC 70 139 145 Sep- 2010EPC-DELHI 12 21 20 70 EPC-IP 7 9 As on Sep- 43 KPPL 37 43 2011 37 33 32 MLPL 4 11 23 21 20 17 As on 12 11 11 9 9 8 MPPL 7 11 March - 7 7 7 17 4 3 2 2012 RI 2 3 NCTPL 7 8 9 Total 119 262 289
  42. 42. SAP End User Training imparted across Business Units in FY 2011-12 Location Users Trained Futura 65 Swarnabhoomi 25 Karaikal 487060 Futura5040 65 Swarnabhoomi30 48 Karaikal20 25100 Futura Swarnabhoomi Karaikal
  43. 43. Functional Enhancements in SAP Completed andDeployed as per request from Business in FY 2011-12 SAP Enhancements 1st Half FY 2011-12 2nd Half FY 2011-12 Controls 23 12 MIS Reports 28 29 Process Improvement 9 10 Bulk Data Copy (BDC) 8 13 28 29 30 23 25 1st Half 20 FY 2011-12 12 13 15 9 10 8 2nd Half 10 FY 2011-12 5 0 Controls MIS Reports Process BDC Improvement
  44. 44. MARG Group Website Hit Ratio Analysis (A Sample)Analysis Statistics  Visitors  Page views  Bounce Rate  Traffic Source Overview
  45. 45. Germany 367 Canada 406 Qatar 518 Saudi Arabia 536 Australia 544 Singapore 1,328 United Arab Emirates 1,660 United Kingdom 1,817 United States 5,815 India 131,226 0 20,000 40,000 60,000 80,000 100,000 120,000 140,000 Country-wise Top 10 Visitors to MARG Group Website during FY 2011-12Ahmedabad 1,715 Gurgaon 1,875Coimbatore 2,051 Calcutta 3,054 Pune 3,996Hyderabad 4,752 Mumbai 12,050 New Delhi 13,571 Bangalore 17,733 Chennai 50,965 0 10,000 20,000 30,000 40,000 50,000 60,000 City-wise Top 10 Visitors to MARG Group Website during FY 2011-12
  46. 46. Cost Savings for FY2011-12
  47. 47. Cost Savings Delivered in FY 2011-12• Reclassification of our SAP Licenses resulting in • Cost Savings of INR 10.5 Million due to “the NEW Ability Available” that made it possible for non-purchase of Additional 150 NEW Licenses required as per SAP India Audit Observations • Cost Savings of INR 2.3 Million on Associated Annual Maintenance Charges (AMC)• Cost Savings INR 1.5 Million as a result use of “OPEN & “FREE” Software Tools for • IT HelpDesk • IT Asset Inventory Management•Worked on FY 2011-12, but the Cost Savings will be available to Business in FY 2012-12 • Restructuring of SAP Support Resource resulted in 30% Cost Savings over FY 2011-12 Costs • Communication Network Cost Savings of 13.1% over FY 2011-12 costs
  48. 48. Thank You for your valuable time!!

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