ITIL (UK), MSC. (UK), DCS (UK), B.Com
Floor, “Saivandanam” 3
Main Road, 3
Cross Street, Gandhinaga...
Leading the turnaround of key business systems - SAP R/3 across seven (07) group companies
Created and Deployed Basic IT I...
Led the technology-enabled Business Transformation across the SBUs using SAP R/3 ECC 6.0 (SAP
Notable Accomplishments:
Achieved reduction in number of servers by 50%; further 35% annual operating savings and a 40%
o Was awarded a “Certificate of Appreciation” for support & contribution to the Information
Protection 2005 Accomplishment...
o Was Awarded a “Certificate of Appreciation” for support & contribution to the “Project Y2K: by the
Global CIO of...
---------------------------------------------------- Honours -----------------------------------------------------
------------------------------------- Personal Thoughts / Articles -----------------------------------
Given the last coup...
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Professional & Achievement Details

  1. 1. AMOL VIDWANS ITIL (UK), MSC. (UK), DCS (UK), B.Com 3 rd Floor, “Saivandanam” 3 rd Main Road, 3 rd Cross Street, Gandhinagar, Adyar, Chennai, TamilNadu, India Email: • Telephone: +91 (44) 24425539 • Mobile: +91 7338810624 Profile: Blog: Over 24+ years of IT Leadership success with consistent track record of driving increased levels of productivity, profits and internal / external customer satisfaction. Logical thinker and strong communicator noted for IT enabled business transformation with support to global, enterprise wide infrastructure to reduce TCO and deliver a strong ROI. Quality & Innovation driven leader with experience at Multi-Location Global & Large Indian organizations and Conglomerates.  Career marked by IT leadership roles at industry leaders Johnson & Johnson India, UPL Group, Chevron, Club Mahindra and Marg Group within India and with Unique Group overseas.  Have managed over 20 large-scale initiatives ranging from $200K to $12M leveraging ERP, CRM, Customized Application Development, WAN Optimization, ITIL and world-class best practices.  Consistently improve delivery times and service levels while reducing costs.  On advisory committees at leading B Schools - SPJIMR and Welingkar Institute of Management.  Member of the Core Team & Vice Chair of the Working Committee on "Designing the IT Organization" at CIO Index; Member of McAfee Product Advisory Council; Professional Member of the Association of Computing Machinery (ACM) and Senior Member of the "Computer Society of India (CSI)".  Past Member of the Expert Committee on Electronics, Telecommunications & Information Technology at the Bombay Chamber of Commerce & Industry (BCCI) and Past President & Member of the Managing Committee, CIO KLUB, Chennai Chapter ---------------------------------------------- CORE Competencies ----------------------------------------- Strategic & Business Planning Cloud & Mobile Computing Budget & Cost Management Vendor Management Change & Risk Management Enterprise Architectures Virtualization & Infrastructure Management Process Improvements & Best Practices PMO & Project Management Data Center Management Innovative Business Solutions Large Scale Deployments Rapid Deployments Telecommunication Networks Data Security ------------------------------------ LEADERSHIP CAREER HISTORY ------------------------------ Unique Group, Dhaka, Bangladesh, 2015 Mandated with the Group CIO charter for Unique Group (UG), one of the largest & foremost diversified business entities in Bangladesh. Today, the span of UG operations is diversified into more than twenty different business areas including - Hospitality, Real Estate, Construction & Infrastructure Development, Telecommunication, Shipping Line, Share Management, Bank, Insurance, Financial Institution, Manpower Management, Ceramics Industry, Power Plant, Human Resources Development, International Trade, Newspaper, Art & Culture. CHIEF INFORMATION OFFICER, Direct Report to MANAGING DIRECTOR Overseeing the Group IT function, Business Transformation through SAP (SAP MM, SAP PS,SAP FICO and SAP ReFX modules), managing voice / data, solutions design, data center management, business applications, productivity & implementations. Member of the "Core Team" - a leadership initiative to transform the culture of the UG group that excels in leadership, performance, being in action, communication, commitment and integrity. Notable Accomplishments: Consolidated IT Infrastructure & establishing hardware / software standards Proposed Streamline of Business Processes in line with Industry Best Practices
  2. 2. Leading the turnaround of key business systems - SAP R/3 across seven (07) group companies Created and Deployed Basic IT Infrastructure Structure for the Group Evaluated and implemented Open Source Solutions like OCS, OTRS, Open VPN, Zimbra and Intrusion Prevention Solution (IPS), UberConference (Cloud based Conferencing System) Created and Implemented Technology Solutions (Security Surveillance,Voice / Data Connectivity - IBS / BTS, EPBAX, Internet Access) at the Group's Residential and Commercial Infrastructure Projects Revamped OLD Static webpage Websites and Created NEW Dynamic webpage Corporate and Group Companies Websites Deployment of SMAC technologies for UG Group and Group Companies promotions Dighi Port Limited, Mumbai, Maharashtra, India, 2013-2015 Took CIO charter, championing full network access hailed as crucial to efficiency and profits, while upgrading and creating new IT infrastructure, stabilizing key business systems, and enhancing user confidence, reliability, and performance. Recommended technology solutions of strategic and mandatory nature from a port infrastructure and port security perspective. PRESIDENT – IT, Direct Report to DIRECTOR Drove and implemented the strategic vision as executive and core management team member; produce strategies to improve service levels, maximize capital expense ROI and control costs. Direct Infrastructure, Telecom and Help Desk for 120+ users. Managed 10 total reports (Managers, Telecom, IT). Notable Accomplishments: Led the turnaround of key business systems resulting in enhanced end-user acceptance and usability. Consolidated / Upgraded Servers and established hardware / software standards to eliminate unstable, mixed operating environment. Led virtualization and storage consolidation efforts that reduced costs and improved uptime to 99.99%. Planned the deployment of SMAC technologies in the business – worked on KPIs and management dashboards on mobile devices, data discovery and analytics tools (SAS Analytics, Tabealu) and infrastructure migration to a hosted Microsoft Azure platform / 3 rd party datacentre and cloud offerings on a hosted Microsoft Exchange and Microsoft Office 365 for improved data availability, business efficiency and reduce operational costs. Reanalyzed network traffic and deployed ring typology based MPLS Network and Shared Internet ensuring network access and availability to all. Restructured the Outsourced Contract from “pay for repairs” to “comprehensive AMC” and improved access to the Help-Desk services by introduced on-site resident engineers saving operating costs. Represented Dighi Port Limited at B2B / Trade Delegations Meetings at Visit of the Premier of Queensland, Australia, the Belgian-India Seminar on Urban Infrastructure & Logistics, UK Trade & Investment (UKTI) Seminar and South African delegation for Investments. MARG Limited, Chennai, TamilNadu, India, 2010-2013 Mandated with Group CIO Charter including strategic planning and project deployment; Optimized productivity and technology-enabled business process transformation for the 6 strategic business units (SBUs) of the infrastructure development group. HEAD – INFORMATION TECHNOLOGY, Direct Report to GROUP CHAIRMAN & MD Provided thought leadership on technology adoption to the Board of Directors. Oversaw the Group IT function, managing voice / data / video, solutions design, data center management, client / server migrations, applications development, productivity and implementations. Supervised 55+ total staff, including management / supervisors, DBA, contracts and IT professionals. Notable Accomplishments: Delivered cost savings of $546K over 3 years; Increase of 59.37% in desktops deployed, 88.55% in laptops deployed and a 251.63% increase in SAP R/3 licenses deployed and usage.
  3. 3. Led the technology-enabled Business Transformation across the SBUs using SAP R/3 ECC 6.0 (SAP FICO, SAP MM, SAP PS, SAP HCM, SAP PM modules) and Completed the Rollout within 14 months (without a support of a Big Consulting Firm) and planned for implementation of SAP ReFX, SAP Home Building Solution, SAP CRM, SAP Mobility & SAP BIW. Migrated to a web based Port Management Solution interfacing with SAP R/3, Centralized Weighbridge and planned for interfacing hand-held devices, Stacker/ Reclaimer (SCADA- based), Mobile Cranes and RIFID Geo-fencing of Vehicles within the port premises. Planned & designed a “SMART City” technology plan for a 784 acres SEZ & Township & associated SPV business model with a Centralized City Command Centre to manage the Infrastructure including – Visitor Management Systems, Integrated Building Management System (IBMS), CCTV, Public Address System, Public Utilities, Integrated Security Systems, Fire Alarm Systems, Intelligent Energy & Water Metres. Build a Tier 3 data center with 99.99% availability. Restructured network infrastructure to deliver a cost savings of 113% and 99.99% availability; renegotiated SAP R/3 license costs to deliver overall 10% savings. Innovative solutions to improve efficiency and effectiveness of IT function - Managed Printer Services (MPS) Rollout & Implementation; Building Information Modeling (BIM) Centre of Excellence (CoE) using AutoCAD & Revit and a Shared Services model. Infrastructure, VoIP telephony, network (wired LAN, WiFi), video (including telepresence, 1-on-1 conferencing) for overall 175K square feet of office space. Consolidated / Upgraded infrastructure and established hardware / software standards, IT policies and procedures, single domain across the group, IT asset and license management and migrated over 1200+ users to Windows 7.0. Awards: o Was awarded “Leadership Award” & public recognized by the Group Chairman, MARG Group for outstanding contribution in organizing the “Point of Light” event at MARG Swarnabhoomi. o Was awarded “Leadership Award” for outstanding contribution to the success of Swarnabhoomi Academic Institutions by the SAI Executive Board Council. Advisor / Independent Business Consultant, Pune, Maharashtra, India, 2009-2010 A strategic consultant and technology, media and telecom council member for Gerson Leman Group offering IT advisory services “CIO@YourService” to potential clients in the SME sector. “CIO@YourService” offering Notable Accomplishments: Advised the World's first "Cloud-Based WAN Optimization" company based in the USA on Conceptualization, Market Research, Business Strategy, & Product Roll Out. The company has now been named to the Dow Jones Venture Wire FASTech 50 innovative startups for 2011, a “Cool Vendor” by a leading analyst firm & a GigaOm Structure 50 company that will shape the future of cloud computing. A Book Review on a book on "Business Intelligence" for McGraw-Hill Education (India) Private Limited. Completed a Consulting Project on "IT Spending Trends in China & India". Mahindra Holidays & Resorts India Limited (Club Mahindra), Chennai, TamilNadu, India, 2006-2009 CIO Mandate and member of the executive leadership team for the then $80 million holiday and leisure services company (amongst the largest holiday companies in the world outside of the USA) with 100K+ time share members and operations across 52+ locations. CHIEF INFORMATION OFFICER, Direct Report to CHIEF EXECUTIVE OFFICER Oversaw the IT function for 2200+ IT user base across India and Europe and an IT Budget of $4.6 million; data center management, client / server migrations, applications development, productivity and implementations. Supervised a team of 60+ total staff including management / supervisors, web master, applications contract and IT professionals.
  4. 4. Notable Accomplishments: Achieved reduction in number of servers by 50%; further 35% annual operating savings and a 40% reduction in telecommunications costs. Championed initiatives on Server Consolidation, SAN & NAS with Centralized Backup, Desktop Virtualization (VDI) with 99.99% availability; End-point Protection & Enterprise Network Access Control (NAC), BCP & DR Site Rollout; a mesh typology based MPLS network and Blackberry Enterprise Server (BES) for mobile data management (MDM) ensuring 99.99% availability. Conceptualized and rolled out India's FIRST “Online & Booking Web-Portal” exclusively for HOME- STAY Segment using Web 2.0 & MOSS technologies; India's FIRST PAN India “Single Board Number” for a Contact Centre; one of India’s initial Desktop Virtualization project for the 100 seater customer contact service and also one of India’s FIRST WAN Acceleration and Optimization solution. Business Processes Automation whereby 100K+ time share members have access to Membership Account Details & Financials, Holiday History, Holiday Planning & Booking & Online Payment Gateway. Alignment to business, streamlining and seamless integration of the application footprint - Microsoft AXAPTA, TALISMA CRM, Adrenalin HRMS roll-outs. Worked to identify the “NEXT” Enterprise Application for MHRIL built on SAP R/3 & INDRA for resort management. Awards: o Mahindra Holidays & Resorts India Limited (MHRIL) was awarded the Best Implementation Award by the Global President, Talisma Corporation during the my tenure as CIO of MHRIL for the CRM implementation at MHRIL Chevron Lubricants India Limited, Chennai, TamilNadu, India, 2003-2006 Led and managed the IT service delivery function and IT business partner for Chevron (one of the world's largest integrated energy companies) Business entities in India with 2 lubrication manufacturing plants and 6 LPG bottling plants and a distribution network across all states in India. Was a key member of the India-Downstream Country Coordination Committee (IDCCC) and member of the Eastern Hemisphere IT Team. IN COUNTRY IT MANAGER, Direct Report to EAST ASIA PACIFIC IT SERVICE DELIVERY MANAGER based in Singapore Actively worked with Business Unit (BU) management as "Business Partner" to determine business needs & directions. Maintained and managed IT standards and policies and procedures in line as recommended and approved by Chevron Corporate and aligned India IT infrastructure to Chevron’s Global IT infrastructure. Worked closely on Regional IT Management initiatives in India, Singapore, Thailand, Malyasia, Philippines, Australia, New Zealand and Sri Lanka. Notable Accomplishments: Attained the “highest customer satisfaction index” for IT Service Delivery in the APAC Region consistently over 4 Half-yearly assessments. Nominated as member of the “Regional Compliance Coordinator Forum (RCCF) for Asia Pacific”. Implemented “GIL (Global Information Link) Program” in India. Achieved an “Overall Satisfactory, No Less Than Satisfactory” Rating for IT Infrastructure & Applications in year 2003 & 2006 by Chevron Corporate Audit Team. Championed the design & implementation of the Information Protection (IP) programs for India. Led the Chevron Corporate Sarbanes Oxley (SOX) Compliance for business applications in India. Built, Operated & Managed the “State of Art” Data center for Chevron operations in India as per global standards for data centers set by Chevron Corporation ensuring a 99.999% Server Availability. Application Consolidation & Streamlining of core business applications under one single home-grown ERP application. Supported the IT Infrastructure and Application Team in Chevron Sri Lanka for ensuring Compliance of the Infrastructure and Applications as per the Chevron Corporate Standards on IT. Awards: o Recognized by the President, Global Lubricants, CHEVRON for KEY CONTRIBUTIONS in ACHEVING ALL YEAR 2003 Information Protection Target / Goals.
  5. 5. o Was awarded a “Certificate of Appreciation” for support & contribution to the Information Protection 2005 Accomplishments of Downstream Eastern Hemisphere (EH) Asia Pacific Information Technology. United Phosphorus Limited, Mumbai, Maharashtra, India, 2000-2003 CIO Mandate to leverage, expand an transform the IT function in a business function in alignment with the Business Vision and Strategy for the $4.0 billion Global Generic Agrochemical Group (ranked amongst the top 3 post-patent agrochemical manufacturers in the world). GENERAL MANAGER – INFORMATION TECHNOLOGY, Direct Report to EXECUTIVE DIRECTOR Promoted three times (twice within a span of one year) during three-year term; Lead, build and oversee the Group’s IT operations. Directly managed 20 total staff including management / supervisors, application team members and IT training. Responsible for vendor negotiation & selection as well as identification, hire, & management of outside consultants. Notable Accomplishments: Established IT as a “Business Function” Led the selection and implementation of " solution suite (Version 4.7)" as the strategic Global Business Application platform for the UPL Group (Currently, UPL Group uses it as their core business application across 30 own subsidiary offices catering to a customer-base across 123 countries & 23 manufacturing plants across the globe). Led the implementation of MFG/Pro across 27 Sales Depots pan-India within a period of 4 months. Was invited to deliver a Guest Lecture at the “3-Tier Management Development Program (MDP) for Senior Management” at the Indian Institute of Management (IIM), Ahmedabad, India in August 2000 & September 2001. Rolled Innovative Cost Savings initiatives - Early adopter of Private VPN in the Country & amongst SIFY's first 5 Private VPN Customers in India; Planned, tested and deployed an Open Source Linux operating system on the 500+ desktops, some running; Designed the Rollout of an “Outsourced Data Centre” for the UPL Group hosted by Tata Communications (VSNL); Intranet applications; use of interactive telecommunications technologies – Voice Over IP (VoIP), Video Conferencing, Instant Messaging solutions across the UPL Group. Planned, Designed, Executed, Improved, Standardized & Managed Internal IT Management Processes & Procedures. Eliminated & streamlined already past due, over-budget projects and seamlessly integrated all legacy business applications - Handled projects involving Legacy Application Management (AVALON & MAXIMO); Seamless Integration of Diverse IT Applications & Technologies, Corporate websites. Janssen-Cilag Pharmaceutica India (A Johnson & Johnson Company), Mumbai, Maharashtra, India, 1998-2000 Started as Business Analyst & member of the Shared IT Team of J&J India with a primary role as an “IT Business Partner” to the pharmaceutical division of J&J India; member of the Division’s Executive Management Team & J&J India IS Council ASSISTANT MANAGER – IT, Direct Report to PRESIDENT – PHARMA and Dotted Line Reporting to GENERAL MANAGER - IT Notable Accomplishments: Conceptualized & coordinated on Innovative solutions - "Pathfinder" - a Sales Automation Solution to track secondary & tertiary sales; a GIS-based solution to integrate & correlate Sales versus Marketing efforts, Electronic Commerce based solution(s) & a Customer Relationship Management (CRM) Solution; a "Computer at Home" Scheme for J&J India employees. Member of the MRP-II Implementation Team. Project Coordinator & IM Technical Resource for "Project BPCS"; Was the “Y2K Project Manager - Information Management”; Implemented "Mercia Lincs" - a demand forecasting solution.
  6. 6. Awards: o Was Awarded a “Certificate of Appreciation” for support & contribution to the “Project Y2K: by the Global CIO of Johnson & Johnson. -------------- Prior Experience – Foundation to Leadership Career ------------ Kale Consultants Pvt. Ltd., Mumbai, Maharashtra, India 1996-1998 Area Sales Manager Was responsible for the Pan-India Relationship Management for a major nationalized bank in India (CENTRAL BANK OF INDIA) offering KCPL’s banking suite on branch automation with a P/L responsibility for the account. National Radio & Electronics Company Limited (a TATA Group Company), Mumbai, Maharashtra, India 1995-1996 Assistant Manager - Business Development Key Team Member for formulation of a Five-year Business Plan & initial network design for a proposed GPS- based Vehicle Communication Satellite System (VCSS) using INMARSAT-C in India. Handled Concept Marketing for VCSS covering major & leading corporate in the Indian Automobile Industry, Oil Corporations & the Transportation Service industry. Conceptualized to introduce VCSS Services on a “Software as a Service (SaaS)” model. Tecmark Software Inc., Mumbai, Maharashtra, India, 1992-94 Working Partner International Computer India Manufacture Limited (now Fujitsu ICIM), Mumbai, Maharashtra, India, 1990-92 Executive Trainee Apple Industries Limited, Mumbai, Maharashtra, India, 1990 (9 months) Trainee Programmer / Faculty ----------------------- Education and Professional Development --------------------- MASTER OF SCIENCE - INFORMATION MANAGEMENT University of Sheffield, Sheffield, UK DIPLOMA IN COMPUTER STUDIES National Computing Centre, Manchester, UK BACHELOR OF COMMERCE – FINANICAL ACCOUNTING & AUDITING University of Bombay, Mumbai India FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT, ITIL Version 2.0 BCS, The Chartered Institute of IT, UK MANAGEMENT & LEADERSHIP TRAINING / SEMINARS Chevron / CIO KLUB / Gartner / Various Industry Forums
  7. 7. ---------------------------------------------------- Honours ----------------------------------------------------- Participant at a series of six CIO panel discussions to be webcasted soon to the CIO Community on efficient, future-ready and environmentally friendly data centers in association with the "CIO Magazine" and "Schneider Electric" in January 2014 Nominated to be possibly selected amongst Top 50 CIOs for the honor of "India's Best CIOs – 2014-15" in December 2014 Panelist at the Welingkar Institute of Management on a CIO Roundtable on "from CIO to Chief Digital officer" in November 2014 Advisor and Speaker at the “2 nd Cloud Computing Imperative India Summit” held in New Delhi in August 2013 Awarded the “CIO of the Year” at the Corporate Excellence Award 2013 held in Mumbai in June 2013 On a CIO Panel Discussion on Bloomberg TV on “Enterprise 2020 – Strategies for a Secure Future” in May 2013 Discussion Panelist at the CIO Tech Forum on "Redefining the Art of Data Storage & Security” held in Chennai in March 2013 Participating Delegate to the "CIO Summit" IDG Sponsored Event in Pune in March 2013 Invited to be a "CIO Mentor" with "CIOSpecialist" in March 2013 Invited to and Attended the “Exclusive Invitation Only” event - "APAC Local Briefing Gartner Predicts 2013" in Chennai by Gartner Analysts Naveen Mishra & Partha Iyengar in February 2013 Invited to and Attended a presentation on "The Future of the Internet" by Dr. Vinton Gray Cerf (Vice President and Chief Internet Evangelist, Google, USA) and who is recognized as one of "the fathers of the Internet" at the IIT Madras in January 2013 Discussion Participant at CIO Roundtable Discussion on “Economic of IT: Increasing Business Relevance” in January 2013 Invited to and Attended the “CIO Choice Awards” (a gathering of 300+ Top Celebrity CIOs across India) for technology vendors in Mumbai in January 2013 Discussion Panelist at the PCQuest SMB Forum on “Doing more, With less using IT” held in Chennai in December 2012 Discussion Panelist on a CIO Panel Discussion on "Emerging Trends in Telecom, IT, Enterprise & Mobility Solutions" by AIRCEL Business Solutions held in Chennai in November 2012 Moderator & Discussion Panelist on “Enterprise Mobility & Evolution of BYOD” (a CIO Klub, CISCO & Dimension Data seminar) in Chennai in August 2012 Coordinated & Assisted Efforts for the Planning of “Chennai Retail Show” (a APAC CxO Forum & DVS initiative) held in Chennai in August 2012 Advisor to the “1 st Cloud Computing Imperative India Summit” held in New Delhi in August 2012 Participating Delegate at the "CIO Strategy Summit" in Chennai in February 2012 & August 2012 Discussion Participant at “Invite Only” CTO Thought Leaders’ Forum on “Dynamic Enterprise Essentials for Agile Business”, Chennai in March 2012 Attended a one-day workshop on “Now & into the Future” by Mr. Rami Goldratt, CEO, Goldratt Consulting in February 2012 Discussion Participant at “Invite Only” CIO Roundtable Discussion on “Data Centre Circle: Strategic Security Frameworks for Cloud-Ready Data Centers”, Chennai in January 2012 Moderator & Discussion Panelist on “Business Continuity & Enterprise Risk Management” (a CIO Klub & IBM initiative) in Chennai in November 2011 Discussion Panelist at the “Now & into the Future – Implementation Challenges & the Role of IT” in Chennai in October 2011 Speaker & Discussion Panelist at the "CIO Strategy Summit" in Chennai in July 2011 Attended a "Leadership Development Camp with Robert Swan (Polar Explorer) & also a session on "Mentoring - Perspectives & Practices"
  8. 8. ------------------------------------- Personal Thoughts / Articles ----------------------------------- Given the last couple of assignments in the infrastructure industry and seeing the industry at close quarters, I have starting writing about "smart cities" solutions and how it all would span out in the Indian context based on my previous experiences in the infrastructure industry. Some of my personal thoughts are as follows – Infrastructure Industry / SMART CITIES Change the Way We Build – Part 1 Change the Way We Build – Part 2 Change the Way We Build – Part 3 Smart City – Technology Solutions – Part 1 Smart City – Managing Non-IT Infrastructure Can "Government Citizen Participation" model work for the Government's Smart City projects? Can Integrated Project Execution Management Approach be a blessing? Smart Construction - 3D Printing and Brickless Internal Wall System Is it time to undertake a Smart Transformation At the end of the day, it is about garbage collection... is it not? Others What is a CIO really perceived as by the Business? "Kill 3 Birds in 1 Stone" or "Ghar Wapsi" or both - Maha style Green Building Material - Bricks from excavated soil... Will Real Estate Marketing be all about "just" a sale? Smart Buildings - First Step to a Smart City Smart Infrastructure Services - Second Step to a Smart City Smart Water Management - a Need NOW!! Smart Cities - do you have the Big Picture?" Disruptive Technologies in Apparel Retail Industry Here are examples / presentations of the some of the work done by me during the course of my Leadership Career – Work Done for MARG Group in FY 2011-12 My Contribution to the SAP Journey at MARG Integrated Video Communication Solution at MARG Website Management Caltex India IT (2003 – 2006) – A Brief Presentation Enterprise Connectivity at MARG Desktop Virtualization at Club Mahindra High Network Availability at MARG PAN India Single Board Number for Call Centre WAN Network Optimization Solution Launch of