FMG Chapter 2

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FMG Chapter 2

  1. 1. Facilitating Meetings & Groups |Chapter Two: Characteristics of a Successful Facilitator Communication Skills
  2. 2. Successful Facilitators ● Good communication skills ● Stay on track ● Minimize disruptions ● Alleviate hard feelings ● Prevent monopolization ● Clarify goals
  3. 3. Active Listening● Focus on the other person● Wait to speak till the other person is finished● Don’t interrupt● Use “Reflective” listening
  4. 4. 7-38-55 RuleCommunication ● 7% spoken word ● 38% pitch, volume, and tone ● 55% body language
  5. 5. Facilitating Meetings & Groups |Chapter Two:Characteristics of a Successful Facilitator Attributes for Success
  6. 6. Successful Attributes ● Self-confidence and assertiveness ● Ability to solve conflicts ● Decision maker ● Honest and fair ● Emotional intelligence ● Positive tolerant attitude
  7. 7. Facilitating Meetings & Groups |Chapter Two:Characteristics of a Successful Facilitator Self-Assessment
  8. 8. Myers-Briggs Type Indicator (MBTI)ISTJ ISFJ INFJ INTJ ● Extraversion (E)ISTP ISFP INFP INTP ● Introversion (I) ● Sensing (S)ESTP ESFP ENFP ENTP ● Intuition (N)ESTJ ESFJ ENFP ENTJ ● Thinking (T) ● Feeling (F) ● Judging (J) ● Perceiving (P)
  9. 9. Facilitating Meetings & Groups |Chapter Two:Characteristics of a Successful Facilitator Remedies and Strategies
  10. 10. Improving Communication Skills ● Maintain eye contact ● Give speaker your undivided attention ● Don’t interrupt ● Practice active listening
  11. 11. Conflict Resolution● Manage stress quickly● Keep your emotions in check● Respect differences of opinion
  12. 12. Honesty andFairness● Be fair to everyone● Play by the rules● Determine a fair process and stick to it● Consistently treat people fairly to build credibility
  13. 13. Positive Attitude● Listen to the ideas of others● Respect everyone’s turn to speak● Don’t judge● Act as if there are no stupid questions● Be professional at all times

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