Your SlideShare is downloading. ×
Barcamp Bangalore 2 - On User Experience and Usability Testing
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Barcamp Bangalore 2 - On User Experience and Usability Testing

7,366
views

Published on

My presentation at Barcamp Bangalore 2 (http://www.barcampbangalore.org) on User Experience and Usability. Some overview. Some frameworks. Lots of cool videos. Links to Open Source usability stuff.

My presentation at Barcamp Bangalore 2 (http://www.barcampbangalore.org) on User Experience and Usability. Some overview. Some frameworks. Lots of cool videos. Links to Open Source usability stuff.

Published in: Business, Technology

1 Comment
56 Likes
Statistics
Notes
  • This one is really helpful for understanding the Usability TESTING procedure. Amit has thrown some practical testing experience into it.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total Views
7,366
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
1
Likes
56
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Amit Pande Manager, Oracle User Experience ( http:// www.flickr.com/photos/amitpande ) Dec 02, 2006 Barcamp Bangalore 2 On User Experience & Usability testing
  • 2. User expectations
    • Users have natural expectations about how things work
    • User Interfaces and experiences need to match this expectation
    • What happens when products don’t match users’ expectations?
    • Lets compare two products/experiences and see how they match up to users’ expectations
    • http://destraynor.com/serendipity/index.php?/categories/6-Usability-Reviews
      • Excellent role play and commentary by Des Traynor highlighting extreme usability differnces between Yahoo Calendar and 30boxes
  • 3. What this presentation is about
    • Overview of User experience and usability testing
    • What is User Experience, where does it fit in?
    • What is Usability testing
    • What gets measured in usability testing
    • Formal and informal lab setups
    • Links to interesting stuff
  • 4. What is User Experience?
    • Slide courtesy: http://www.idemployee.id.tue.nl/g.w.m.rauterberg/
  • 5. Integrating User Experience into SDLC
    • 4 main stages: Requirements, Design, Construct, Testing
    • User Experience activities occur through the development lifecycle
  • 6. What is Usability Testing?
    • … a method by which users are asked to perform certain tasks in an effort to measure the product's ease-of-use, task time, and the user's perception of the experience
    • … is done throughout the development lifecycle and can be used to measure all aspects of the interface from 'jargon comprehension' to 'task flow'  for critical tasks
    • … 4 Usability Test Methods
      • Exploratory
      • Comparison
      • Assessment
      • Validatory
    • … requires formal training, great sensitivity to user psychology, and adherence to protocol
  • 7. Video: The Good, Bad, Ugly with end users
    • What’s happening in this video?
      • Users performing online tasks
        • Buying flowers
        • Buying car accessories
        • Evaluating a company’s site
      • Users following ‘Think Aloud’ protocol
      • Users walking through and expressing different usability problems
    • http://www.boltpeters.com/videos/bp_large.wmv
      • Courtesy: http:// www.boltpeters.com
  • 8. Data gathered through usability testing
    • On Visual Design
    • On Layout
    • On Terminology
    • On Messaging
    • On Navigation
    • On Task Flow
    • On Task Support
  • 9. Informal usability testing
    • Informal Lab setups: Participant and host sit together, and the host logs the participant's activities
  • 10. Remote testing
    • Remote Lab setups:
      • Participants and host communicate over web collaboration tool
      • VOIP/phones
      • Screen sharing (WebEx or others)
  • 11. Formal lab testing
  • 12. Walkthrough of a sample usability test
    • Task name: Turn Off Login Music ( www.betterdesktop.org )
    • Task was performed using Suse 9.3 in a Portable Lab on the GNOME desktop. The test was administered in English. The following is a description of the task:
      • 'Please pretend that you do not like the login music which played when you logged in. Please fix the computer so that you don't have to hear the login music again. '
    • Subjects are asked to rate their experience (Exp Level) with computers on a scale from 1 to 10, with 10 being very experienced and 1 being no experience. The breakdown of the subjects responses according experience is below:
    5 3 6 6 9 3 10 1 # of Subjects Exp Level
  • 13. Test users Task: Turn off login music - Summer 2006 Mpeg (22 Mb) Theora (9 Mb) Female 6/10 18-30 Subject84 Mpeg (23 Mb) Theora (9 Mb) Female 9/10 18-30 Subject82 Mpeg (16 Mb) Theora (6 Mb) Female 8/10 18-30 Subject80 Mpeg (209 Mb) Theora (89 Mb) Male 9/10 18-30 Subject79 Mpeg (81 Mb) Theora (34 Mb) Female 9/10 18-30 Subject76 Mpeg (31 Mb) Theora (13 Mb) Male 9/10 30-40 Subject72 Mpeg (32 Mb) Theora (13 Mb) Female 8/10 30-40 Subject70 Mpeg (25 Mb) Theora (10 Mb) Female 8/10 18-30 Subject48 Mpeg (19 Mb) Theora (7 Mb) Male 8/10 30-40 Subject29 Video Downloads Gender Experience Age Subject
  • 14. Test videos
      • http://www.betterdesktop.org/wiki/index.php?title=Data
      • Sample tasks:
        • Task: Find the email from chelsea@chillonia.org
        • Task: See if you are free at the time of the party
        • Task: Enter the party information into your calendar
        • Task: Send Chelsea your RSVP
        • Task: Change the time of the party in your calendar
        • Task: Change the system language to Spanish
        • Task: Turn off the firewall
        • Task: Turn off login music - Summer 2006
        • Task: Move a window to a different desktop
        • … .and others
  • 15. Test results
      • 5 subjects passed this task successfully. 6 subjects failed to complete the task.
      • The max time for this task was 14 minutes 11 seconds. The minimum time for this task was 1 minutes 28 seconds. The average time for this task was 5 minutes 0 seconds.
  • 16. Other usability testing methods
    • Eye tracking for gaze plots and heat maps
    • Click streams, site logs, Google analytics
  • 17. Interesting stuff to look at
    • http://www.betterdesktop.org – dedicated to sharing usability data with Linux developers, over 200 usability tests with KDE and GNOME desktops
    • http://openusability.org/ - connecting general usability community with general Development community worldwide
    • Advanced (and light!) usability testing techniques
      • Ethnio.com by Bolt | Peters
      • Mind Canvas by Uzanto
      • UserZoom – automated remote usability testing
      • Check http://remoteusability.com/