Mis jaiswal-chapter-10

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Mis jaiswal-chapter-10

  1. 1. Chapter 10 Information Systems Leadership
  2. 2. The Role of the CIO
  3. 3. • Leader - the senior most information systems manager - the leader is responsible for supervising, hiring, training, and motivating information systems personnel - leads all usage of IT from a business perspective • Spokesman - the CIO’s role extends to organizational contacts outside the department to other areas of the organization - ensures networking to the top level of the organization and to the key decision makers in other departments • Monitor - scans the external environment to track technical changes and competition - a technical innovator, the CIO identifies new ideas from sources outside the organization - is proactive and knowledgeable about opportunities for the use of IT in the industry
  4. 4. The Role of a CIO contd • Liaison - responsible for developing a working relationship between IT and the business units that fits the organization’s objectives, management style, and culture - communicates with the external environment including exchanging information with the departments of suppliers, customers, buyers, market analysts, and the media • Entrepreneur - influences the overall strategy and planning in the organization and translates strategies and plans into definitive information systems actions - identifies business needs and develops solutions that change business situations • Resource Allocator - allocates human, financial, and information resources - makes allocation decisions critical to the success of organizations - decisions impact on departmental data management, standards, and
  5. 5. CIO’s role in IT and business alignment
  6. 6. CIO’s role in effective IS implementation • Achieve two-way strategic alignment: management and IT work together to ensure that their initiatives are aligned • Develop effective relationships with line management: ensure integration of business and technology capabilities through communication between IT and line personnel • Deliver and implement new systems: systems delivery to include development and procurement and integration • Build and manage infrastructure: IT units to develop an architecture, establish standards, communicate the value of the infrastructure, and operate the increasingly complex infrastructure • Reskill the IT organization: new skills needed • Manage vendor partnerships: IT managers must be informed about buyers and negotiators • Build high-performance IT applications: the IT unit

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