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Introduction of Quantitative Technique
1
INTRODUCTION OF QUANTITATIVE TECHNIQUE
INTRODUCTION
People have been using mathem...
Introduction of Quantitative Technique
2
“Operation research has been described as a method, an approach, set of technique...
Introduction of Quantitative Technique
3
3. It indicates the scope and limitation of the problem.
4. It enables the use of...
Introduction of Quantitative Technique
4
insight gained into the decision maker’s style of functioning. This is particular...
Introduction of Quantitative Technique
5
 Manufacturing
 Aggregate production planning, assembly line, blending, purchas...
Introduction of Quantitative Technique
6
of mathematical model. In many situations it is not possible to represent the
pro...
Assignment Problems
7
ASSIGNMENT PROBLEMS
INTRODUCTION
In the world of trade Business Organizations are confronting the co...
Assignment Problems
8
Format of Assignment Problems
In assigning police vehicles to patrolling area.
Job
Persons j1 j2 ---...
Assignment Problems
9
(a) Examine the rows successively until a row with a single zero is found. In
rectangle this row (�)...
Assignment Problems
10
See diagrammatic Representation of Hungarian Approach
Assignment Problems
11
MINIMIZATION PROBLEM (BALANCED)
Example 1: A Company has 5 machines and 5 jobs. The relevant cost m...
Assignment Problems
12
Step3: For testing the optimality we draw minimum number of straight lines to cover
all the zeros. ...
Assignment Problems
13
J1 J2 J3 J4 J5
M1 1 0 0 5
M2 0 3 0 5
M3 5 1 7 5
M4 3 9 4 5
M5 3 3 1 5
Step5: Select one row contain...
Assignment Problems
14
Balancing:
A B C D E F
I 17 25 11 08 16 31
II 23 13 44 16 19 17
III 32 19 31 28 12 25
IV 26 24 27 2...
Assignment Problems
15
(STEP-IV)Draw minimum line & covers maximum zero:
A B C D E F
I 09 17 03 00 08 23
II 10 00 31 03 07...
Assignment Problems
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Example 2: Company XYZ has 5 jobs. 5 people applied for those jobs. The company
needs to find the m...
Assignment Problems
17
Row Minimization:
Person
Jobs
I II IV V
A 1 0 2 ∞
B 3 0 6 1
D 0 2 4 6
Dm 0 0 0 0
Column Minimizatio...
Assignment Problems
18
The solution is:
A – Job2 = 3
B – Job5 = 5
C – Job3 = 4
D – Job1 = 3
Dm – Job2 =0
Total = 15
MAXIMI...
Assignment Problems
19
Step 2- We have to check that the given matrix is square or not. Here the matrix is
square.
Step 3-...
Assignment Problems
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32 0 0 22
0 14 12 26
0 8 0 4
50 0 0 0
Thus optimal assignment is as follows:
Salesman Sales Territo...
Assignment Problems
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IV 13 17 23 28 06
This is not a square matrix so we have to balance it with the help of dummy row.
...
Assignment Problems
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Draw minimum line for covers maximum zeros
A B C D E
I 27 20 39 00 26
II 00 20 15 29 26
III 00 42 3...
Assignment Problems
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Candidate I assign the job D, II assign the job C, III Assign the job A,
IV assign the job E and Dm...
Assignment Problems
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MULTIPLE CONDITIONED QUESTIONS
If there is any unbalanced, multiple conditioned question, first we ...
Assignment Problems
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STEP-II
Balancing the problem
TERRITORY
SALES
MAN
T1 T2 T3 T4 T6
A 7 22 24 25 8
B 13 19 20 21 12
E ...
Assignment Problems
26
STEP-V
Assigning the job.
SALES MAN TERRITORIES SALES PROFIT
A T1 31
B T6 26
C T5 23
D NO JOB 00
E ...
Assignment Problems
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2.
A car hire company has one car at each of the five depots a,b,c,d,e. A customer
requires car at ...
Assignment Problems
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Final Optimal Assignment
Ans.
TOTAL COST 241000
S1=A2 S1=A2
S2=A1 S2=A5
S3=A5 OR S3=A1
S4=A3 S4=A4
...
Assignment Problems
29
Ans.
Machine Cost Machine Cost
M1 A5 02 M1 A5 02
M2 A1 04 M2 A4 14
M3 A4 16 M3 A1 06
M4 A3 04 M4 A3...
Assignment Problems
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Unbalance Assignment problem(Maximization)
Q.1) Four different Airplanes are to be assigned to hand...
Assignment Problems
31
Ans.
Operation Machine No. of Units
1 A 10
2 D 10
3 C 9
4 Dummy 0
5 B 9
Unit=38
CONDITION
EXERCISE-...
Transportation Problem
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TRANSPORTATION PROBLEMS
“INTRODUCTION”
The Transportation model deals with situations where some...
Transportation Problem
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STEPS OR PROCEDURE OF SOLVING TRANSPORTATION PROBLEMS
Make Empty Cells(4)
YES
NO
NO
Calculate Va...
Transportation Problem
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Notes:
1) Convert to minimization-: If the problem is maximization then convert it
into minimiza...
Transportation Problem
35
Step 2
(a) If allocation made in Step 1 is equal to the supply available at first source (a1, in...
Transportation Problem
36
The cell (C1, P1) is the North-West corner cell in the given transportation table, the
rim value...
Transportation Problem
37
P1 P2 P3 Capacity(tons)
C1 5 8 12 300
C2 7 6 10 600
C3 13 4 9 700
C4 10 13 11 400
Requirement 70...
Transportation Problem
38
Now, the rim value for row C2, C3, and C4 are respectively 200, 200 and400 which is
balanced by ...
Transportation Problem
39
Solution:
P1 P2 P3 CAPACITY
ROW
DIFFERENCE
C1 5
300
8 12 300 3 7 - -
C2 7
400
6
10
200
600 200 1...
Transportation Problem
40
After that we will find remaining rows and columns, the difference for two lowest
entries. After...
Transportation Problem
41
Solution:
C1=5 C2=3 C3=8
P1 P2 P3 CAPACITY
ROW
DIFFERENCE
R1=0
C1 5
300
8 12 300 3 7 - -
R2=2
C2...
Transportation Problem
42
R4+C3 = TC R4+8 = 11 R4 =3
Step 3- For unfilled cell (Find sign)
TC–(R1+C2) = 8–(0+3) = 5
TC–(R1...
Transportation Problem
43
TC-(R3+C2) = 18-(5+12) = 1
If there will be negative sign than we will make house in L shape or ...
Transportation Problem
44
W.H.
CAPACITY
3 3 4 5 15
W1 W2 W3 W4
PRO.
CAPACITY
F1
13
(1)
11
(1)
15 40 2
F2 17
14
(2)
12
(4)
...
Transportation Problem
45
Solutions:
Factory
Customer
CapacitiesC1 C2 C3 C4 C5
F1 3 5 4 5 1 8
F2 2 3 2 5 6 12
F3 1 2 3 0 0...
Transportation Problem
46
Unbalanced Transportation problem
Transportation problems that have the supply and demand equal ...
Transportation Problem
47
A B C D DUMMY CAPACITY
W1 10 20 20 15 0 50
W2 15 40 15 35 0 100
W3 25 30 40 50 0 150
25 115 60 3...
Transportation Problem
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Prohibited Routes
At times there are transportation problems in which one of the sources is unab...
Transportation Problem
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Now test for optimality.
C1 = 40 C2 =60 C3= 30 C4 = 10
W1 W2 W3 W4 Availability
R1 = 0 F1
40
(9)...
Transportation Problem
50
Solution:
Since the firm wants to apply at least 40 units from plant P1 to distributor C, we
sub...
Transportation Problem
51
month in which they are produced. There is no opening inventory and none is
desired at the end o...
Transportation Problem
52
Q.3 The following table gives all the necessary information on the available supply
to each ware...
Transportation Problem
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Case Study:
Game Theory
54
GAME THEORY
INTRODUCTION
In practical life, it is required to take decisions in a competing situation when ...
Game Theory
55
 Dominance – One of the strategies of either player may be inferior to atleast
one of the remaining ones. ...
Game Theory
56
NO
YES
NO
YESYES
Law of dominance
START
Find the saddle point
If saddle is
there
If Matrix
is 2*2
If matrix...
Game Theory
57
FLOW CHART REPRESENTING FLOW OF GAME THEORY
FINDING SADDLE POINT
 See the highest number in column draw  ...
Game Theory
58
 When the elements of a row are less than or equal to the average elements of
another two rows, then that ...
Game Theory
59
 For calculating the strategies of players we divided the value putted in front of
the player strategies
G...
Game Theory
60
 Now out of these combinations we calculate value of game, the maximum value
of game in case of m*2 and mi...
Game Theory
61
LIMITATIONS
 The assumptions that the player makes is unrealistic as he can only make a
guess of his own a...
Game Theory
62
Reliance
R1 R2 R3
A1 10 09 10
Airtel A2 15 10 16
A3 20 12 13
Now make square around largest number column w...
Game Theory
63
Henry
A1 A3
B1 02 05 2/5
B2 05 03 3/5
2/5 3/5 5
V= 2x2+5x3 = 19
5 5
Strategies
Henry (2/5,3/5)
Dave (2/5,3/...
Game Theory
64
4) If Henry pleads not guilty and Dave confesses, Dave will receive the minimum
sentence of one year, and H...
Game Theory
65
B2 B3
A1 20 15 10/15
A3 15 25 5/15
10/15 5/15 15
V = 20X10 + 15X5 = 275
15 15
V = 15X10 + 25X5 = 275
15 15
...
Game Theory
66
S2 S3
R1 12 15 4/7
R3 14 10 3/7
5/7 2/7 7
V = 12X4+ 14x3 = 90 = 12.85
7 7
V = 12X5+ 15X2 = 90 = 12.85
7 7
S...
Game Theory
67
Maruti
M1 M2 M3
Hundai H1 18 13 5
H2 7 14 15
Maruti
M1 M2
Hundai H1 18 13 7
H2 7 14 5
1 11 12
V =18x7 +7x5 ...
Game Theory
68
18 18
17 17 M3
16 16
15 15
M2
14 14
13 13
12 12
11 11
10 10
9 9
8 8V=11.19
7 7
6 6
5 5
4
4
M1
3 3
2 2
1 1
Game Theory
69
Graphic Method at a glance:
Row × Column Value of game Envelope Intersecting point
2 × m minimum Lower High...
Game Theory
70
4). There are two players A and B having different strategies against each other.
Find the Value of game.
P...
Replacement Theory
71
REPLACEMENT THEORY
The aim of the replacement theory was to show that quantitative analysis could he...
Replacement Theory
72
4. It helps management to taking decision when the old item has deteriorate and
requires expensive m...
Replacement Theory
73
Replacement models for the above situation should determine:
Timing – When the equipment should be r...
Replacement Theory
74
Performance varying with age: (a) Performance deteriorating with time until
replacement when a minim...
Replacement Theory
75
system there are a number of alternatives in which we have to make comparison
between the choices on...
Replacement Theory
76
Running cost- It is the day to day cost incurred in operating equipment or performing
unit.
Cumulati...
Replacement Theory
77
Decision: Machine should be replaced after 5 yrs.
Illustration: 2
The data of the operating cost per...
Replacement Theory
78
YEAR
OPERATING
COST
DEPRECIATION TOTAL COST
3 2300 1250(2500-1250) 3550
4 2900 650(1250-600) 3550
5 ...
Replacement Theory
79
200 × (1,000/550) = 364 assistant hostesses.
But from the life table given in the question, this num...
Replacement Theory
80
Clearly the minimum average cost is in fifth year and is Rs. 33200. Hence the
equipments must be rep...
Replacement Theory
81
Numerical Question:
1. The following table gives the running costs per year and resale values of cer...
Replacement Theory
82
4. A machine owner finds from his past records that costs pre year of maintaining a
machine whose pu...
Queuing Theory
83
QUEUING THEORY
INTRODUCTION
Queuing theory deals with problems that involve waiting (or queuing). It is ...
Queuing Theory
84
Queuing system
The customers arrive at service counter (single or in a group) and attended by one or
mor...
Queuing Theory
85
service facilities exist. Service systems are usually classified in terms of their number
of channels, o...
Queuing Theory
86
Service facilities in a series
In this, a customer enters the first station and gets a portion of servic...
Queuing Theory
87
Interarrival time =1/ arrival rate
These quantities may be deterministic or stochastic (given by a propb...
Queuing Theory
88
4. The number of service channels
5. Number of Service Stages
Customers are served by multiple servers i...
Queuing Theory
89
3) Waiting line theory can be used to improve the customers service at restaurants,
cafeteria, gasoline ...
Queuing Theory
90
Formulas
µ=Service Rate
λ= Arrival Rate
1. Traffic Intensity (P)= λ /µ
2. Probability Of System Is Ideal...
Queuing Theory
91
Length of Queue (Lq) = λ 2/ µ(µ- λ)
= 252/(30(30-25))
=4.17 person
Expected Waiting Time In Quie (Wq) = ...
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  1. 1. Introduction of Quantitative Technique 1 INTRODUCTION OF QUANTITATIVE TECHNIQUE INTRODUCTION People have been using mathematical tools to help solve problems for thousands of year; however, the formal study and application of quantitative techniques to practical decision making is largely a product of the 20th century. The technique we study in quantitative analysis have been applied successfully to an increasingly wide variety of complex problem in business, government, healthcare, education, and many other areas. To get aware of the mathematics of how a particular quantitative technique works; one must also be familiar with the limitations, assumption and specific applicability of the technique. The successful use of quantitative techniques usually results in a solution that is timely, accurate, flexible, economical, reliable, an easy to understand and use. WHAT IS QUANTITATIVE TECHNIQUE? Quantitative technique is the scientific approach to managerial decision making. The approach starts with data. Like raw material for a factory, these data are manipulated or processed into information that is valuable to people making decision. This processing and manipulating of raw data into meaningful information is the heart of quantitative technique. e.g., we can use quantitative technique to determine how much our investment will be worth in the future when deposited at a bank at a given interest rate for a certain number of years. Quantitative technique can also be used in computing financial ratio for the balance sheets for several companies whose stock we are considering. DEFINITION Different mathematician have given various definition of operation research. “Operation research is a scientific method of producing executive departments with a quantitative basis for decision regarding the operation under their control” -P.M. MORSE & G.E.KIMBALL “Operation research is a act of giving bad answers to problems which otherwise have worse answers” -T.S. SAATY “Operation research is a scientific research an approach to problem solving for executive management” -H.M.WAGNER
  2. 2. Introduction of Quantitative Technique 2 “Operation research has been described as a method, an approach, set of techniques a team activity, a combination of many disciplines, an extension of particular disciplines (mathematics engineering economics), a new discipline, vocation, even a religion. It is perhaps some of all this things.” -S.L.COOK THE QUANTITATIVE TECHNIQUE APPROACH CHARACTERISTICS OF QUANTITATIVE TECHNIQUE 1. Flexibility:-Models should be capable of adjustment with new formulas without having any significant changes in its frame. 2. Less no of variable: - The number of variable in a model should not be very large but at the time no variable selected to any important factors should be left ones. 3. Less time: - A model should not take much time in construction. ADVANTAGES OF QUANTITATIVE TECHNIQUES 1. It describes the problem much more concisely. 2. It provides systematic and logical approach to the problem. Acquiring Input Data Testing the Solution Analyzing the Results Implementing the Results Defining the problem Developing a Model Developing a Solution
  3. 3. Introduction of Quantitative Technique 3 3. It indicates the scope and limitation of the problem. 4. It enables the use of high power mathematical tools to analyze the problems. 5. It helps in finding avenues for new research and improvement in a system. TECHNIQUES A brief description of some of the commonly used techniques is given below. Details are covered in relevant chapters of this book. Some of the techniques which is covered in this book are:-  LINEAR PROGRAMMING: It is an allocation technique where the objective function is linear and the constraints are modeled as linear inequalities. Example- Graphical Representation, Simplex Method etc.  TRANSPORTATION MODEL: A special case of linear programming which matches sources of supply to destinations on cost or distance considerations. For example; movement of raw materials from different sources to manufacturing plants at different locations based on availability of raw materials at various sources, the requirements at different plants and the cost of transportation involved.  ASSIGNMENT MODEL: A special case of transportation model where the aim is to assign a number of ‘origins’ to the same number of destinations at a minimum total cost. For example; assigning of man/machines to same number of jobs /tasks.  REPLACEMENT MODEL: These models deal with the formulation of appropriate replacement policies when some items have to be replaced due to obsolescence or wear and tear. Replacement models also deal with equipments and items which fail completely and instantaneously.  QUEUING THEORY: It studies the random arrivals at servicing or processing facility of limited capacity. These models attempt to predict the behavior of waiting lines, i.e.; the time spend waiting for a service. The technique is descriptive and describes behavior that can be expected given certain parameters. It is not prescriptive in nature and does not offer an optimal solution. The models deal with the tradeoffs between cost of providing service and the value of time spent in waiting for a service.  DECISION THEORY: Decision situations can be classified into deterministic or certainty, probabilistic or risk and uncertainty. Decision making under certainty can be dealt with by various optimization techniques. Decision theory deals largely with decision making under risk where the probabilities of certain conditions occurring (such as demand for an item) are predicted and various options assessed based on these probabilistic values. In situations of uncertainty there can be no specific approach. A set of decision rules can be applied and
  4. 4. Introduction of Quantitative Technique 4 insight gained into the decision maker’s style of functioning. This is particularly applicable to studying a competitor’s style of decision making and then predicting how he would react to a certain condition so as to gain advantage for oneself.  GAME THEORY: This deals with decision making under conditions of competition. Its assumptions currently restrict its usage. APPLICATION & SCOPE OF QUANTITATIVE TECHNIQUES Some of the industrial, government, business problems which can be analyzed by or approach have been arranged by functional areas as follows: ----- Finance and accounting:  Dividend policies, investment and portfolio management, auditing, balance sheet and cash flow analysis  Break-even analysis, capital budgeting, cost allocation and control, and financial planning  Claim and complaint procedure, and public accounting  Establishing costs for by-products and developing standards costs Marketing:  Selection of product-mix, marketing and export planning  Best time to launch a new product  Sales effort allocation and assignment  Predicting customer loyalty  Advertising, media planning, selection and effective packing alternatives Purchasing, procurement and exploration:  Optimal buying and recording under price quantity discount  Bidding policies  Transportation planning  Vendor analysis  Replacement policies Production management:  Facilities planning  Location and size of warehouse or new plant, distribution centers and retail outlets  Logistics, layout and engineering design  Transportation, planning and scheduling
  5. 5. Introduction of Quantitative Technique 5  Manufacturing  Aggregate production planning, assembly line, blending, purchasing and inventory control  Employment, training, layoffs and quality control  Allocating R&D budgets most effectively  Maintenance and project scheduling  Maintenance policies and preventive maintenance  Maintenance crew size and scheduling  Project scheduling and allocation of resources Personal management:  Manpower planning, wage/salary administration  Negotiation in a bargaining situation  Designing organization structures more effectively  Skills and wages balancing  Scheduling of training programmes to maximize skill development and retention Techniques and general management:  Decision support systems and MIS; forecasting  Making quality control more effective  Project management and strategic planning Government:  Economic planning, natural resources, social planning and energy  Urban and housing problems  Militar, police, pollution, control, etc. Limitation of Quantitative Techniques 1. All the problems cannot be converted into numerical values. So it is not solving by Quantitative technique. 2. Not understandable to everyone who are not aware of the technique of Quantitative technique. 3. The some of the technique of the Quantitative technique are very complex in solving 4. Mathematical model: as most of the operation research techniques are mathematical in nature. It is therefore necessary to put the problem in the term
  6. 6. Introduction of Quantitative Technique 6 of mathematical model. In many situations it is not possible to represent the problem in mathematical form and hence operation research techniques cannot be applied. 5. Expensive: As application of operation research for the problem solving requires service of specialist and the use of computer. Therefore it is expensive to use operation research technique for solving day to day problems. 6. Imperfection of solution: By operation research technique we cannot obtain the perfect answer to our problems. But only the quality of the solution is improved from worse to bad answer. 7. The techniques used must be applicable to the problem and must reflect the purpose and scope of the problem.
  7. 7. Assignment Problems 7 ASSIGNMENT PROBLEMS INTRODUCTION In the world of trade Business Organizations are confronting the conflicting need for optimal utilization of their limited resources among competing activities. The course of action chosen will invariably lead to optimal or nearly optimal results. The assignment problem is a special case of transportation problem in which the objective is to assign a number of origins to the equal number of destinations at the minimum cost (or maximum profit). Assignment problem is one of the special cases of the transportation problem. It involves assignment of people to projects, jobs to machines, workers to jobs and teachers to classes etc., while minimizing the total assignment costs. One of the important characteristics of assignment problem is that only one job (or worker) is assigned to one machine (or project). Hence the number of sources are equal the number of destinations and each requirement and capacity value is exactly one unit. Although assignment problem can be solved using either the techniques of Linear Programming or the transportation method, the assignment method is much faster and efficient. This method was developed by D. Konig, a Hungarian mathematician and is therefore known as the Hungarian method of assignment problem. In order to use this method, one needs to know only the cost of making all the possible assignments. Each assignment problem has a matrix (table) associated with it. Normally, the objects (or people) one wishes to assign are expressed in rows, whereas the columns represent the tasks (or things) assigned to them. The number in the table would then be the costs associated with each particular assignment. It may be noted that the assignment problem is a variation of transportation problem with two characteristics.(i)the cost matrix is a square matrix, and (ii)the optimum solution for the problem would be such that there would be only one assignment in a row or column of the cost matrix . Application Areas of Assignment Problem Though assignment problem finds applicability in various diverse business situations, we discuss some of its main application areas: (i) In assigning machines to factory orders. (ii) In assigning sales/marketing people to sales territories. (iii) In assigning contracts to bidders by systematic bid-evaluation. (iv) In assigning teachers to classes. (v) In assigning accountants to accounts of the clients.
  8. 8. Assignment Problems 8 Format of Assignment Problems In assigning police vehicles to patrolling area. Job Persons j1 j2 ------ jn I1 X11 X12 ----- X1n I2 X21 X22 ----- X2n --- ----- ---- ----- ----- In ----- ---- ----- Xnn Cij is the cost of performing jth job by ith worker. Xij is the number ith individual assigned to jth job. Total cost = X11 * C11 + X12 * C12 + ----- + Xnn * Cnn. Solution Methods There are various ways to solve assignment problems. Certainly it can be formulated as a linear program, and the simplex method can be used to solve it. In addition, since it can be formulated as a network problem, the network simplex method may solve it quickly. However, sometimes the simplex method is inefficient for assignment problems (particularly problems with a high degree of degeneracy). The Hungarian Method used with a good deal of success on these problems and is summarized as follows. Step 1. Determine the cost table from the given problem. (i) If the no. of sources is equal to no. of destinations, go to step 3. (ii) If the no. of sources is not equal to the no. of destination, go to step 2. Step 2. Add a dummy source or dummy destination, so that the cost table becomes a square matrix. The cost entries of the dummy source/destinations are always zero. Step 3. Locate the smallest element in each row of the given cost matrix and then subtract the same from each element of the row. Step 4. In the reduced matrix obtained in the step 3, locate the smallest element of each column and then subtract the same from each element of that column. Each column and row now have at least one zero. Step 5. In the modified matrix obtained in the step 4, search for the optimal assignment as follows:
  9. 9. Assignment Problems 9 (a) Examine the rows successively until a row with a single zero is found. In rectangle this row (�) and cross off (X) all other zeros in its column. Continue in this manner until all the rows have been taken care of. (b) Repeat the procedure for each column of the reduced matrix. (c) If a row and/or column has two or more zeros and one cannot be chosen by inspection then assign arbitrary any one of these zeros and cross off all other zeros. Step 6. If the number of assignment (�) is equal to n (the order of the cost matrix), an optimum solution is reached. If the number of assignment is less than n(the order of the matrix), go to the next step. Step7. Draw the minimum number of horizontal and/or vertical lines to cover all the zeros of the reduced matrix. Step 8. Develop the new revised cost matrix as follows: (a) Find the smallest element of the reduced matrix not covered by any of the lines. (b) Subtract this element from all uncovered elements and add the same to all the elements laying at the intersection of any two lines. Step 9. Go to step 6 and repeat the procedure until an optimum solution is attained.
  10. 10. Assignment Problems 10 See diagrammatic Representation of Hungarian Approach
  11. 11. Assignment Problems 11 MINIMIZATION PROBLEM (BALANCED) Example 1: A Company has 5 machines and 5 jobs. The relevant cost matrix is given below: Find the assignment that minimizes the total cost: Machines Jobs J1 J2 J3 J4 J5 M1 10 4 5 3 11 M2 13 11 9 12 10 M3 12 3 10 1 9 M4 9 1 11 4 8 M5 8 6 7 3 10 , Solutions: Step 1: First we have to check that the given matrix is square matrix or not. Here the given matrix is square matrix. Step 2: Subtract least entry of each row from all the entries of that row. The first reduced cost matrix will be as given below: J1 J2 J3 J4 J5 M1 7 1 2 0 8 M2 4 2 0 3 1 M3 11 2 9 0 8 M4 8 0 10 3 7 M5 5 3 4 0 7 Then in the above matrix subtract least entry of each column from all entries of that column. The second reduced cost matrix or the total opportunity cost matrix will be as follows: J1 J2 J3 J4 J5 M1 3 1 2 0 7 M2 0 2 0 3 0 M3 7 2 9 0 7 M4 4 0 10 3 6 M5 1 3 4 0 6
  12. 12. Assignment Problems 12 Step3: For testing the optimality we draw minimum number of straight lines to cover all the zeros. Since three lines cover all the zeros, which is not equal to the matrix size (number of row= number of column≠ number of draw line). Step4: Select the smallest entry from all the entries which are not covered by a straight line (here it is 1). Subtract this smallest entry from all the uncovered entries and add it to all those entries which are at the intersection of two lines and other covered entries remain unchanged. The revised reduced cost matrix is given below: J1 J2 J3 J4 J5 M1 2 0 1 0 6 M2 0 2 0 4 0 M3 6 1 8 0 6 M4 4 0 10 4 6 M5 0 2 3 0 5 Again we see that only four straight lines are required to cover all the zeros of the revised cost matrix, therefore optimal assignment cannot be made at this stage. Repeating the step 4 we get the following revised cost matrix: J1 J2 J3 J4 J5 M1 1 0 0 0 5 M2 0 3 0 5 0 M3 5 1 7 0 5 M4 3 0 9 4 5 M5 0 3 3 1 5 Since 5 straight lines (equal to the number of rows and columns) are required to cover all the zeros, optimal assignment can be made at this stage. It is given below:
  13. 13. Assignment Problems 13 J1 J2 J3 J4 J5 M1 1 0 0 5 M2 0 3 0 5 M3 5 1 7 5 M4 3 9 4 5 M5 3 3 1 5 Step5: Select one row containing exactly one zero and surrounded it by Here we select row no. 3. We can also select 4 or 5. Cut all the zeros of that column (If has). Machine1 – Job3 Cost Rs 5 Machine2 – Job5 Cost Rs 10 Machine3 – Job4 Cost Rs 1 Machine4 – Job2 Cost Rs 1 Machine5 – Job1 Cost Rs 8 Total 25 Q.1) Unbalanced Minimization: A B C D E F I 17 25 11 08 16 31 II 23 13 44 16 19 17 III 32 19 31 28 12 25 IV 26 24 27 21 29 07 V 28 21 19 45 23 43 Ans. (STEP-I) The number of Column are less than number of Row, therefore we add one Dummy in Column with relative cost zero. The assignment problem is given below: 0 0 0 0 0
  14. 14. Assignment Problems 14 Balancing: A B C D E F I 17 25 11 08 16 31 II 23 13 44 16 19 17 III 32 19 31 28 12 25 IV 26 24 27 21 29 07 V 28 21 19 45 23 43 Dummy 0 0 0 0 0 0 (STEP-II) Subtract least entry of each Row from all the entries of that Row. The matrix will be as given below: Row minimization: A B C D E F I 09 17 03 00 08 23 II 10 00 31 03 07 04 III 20 07 19 16 00 13 IV 19 17 20 14 22 00 V 09 02 0 26 04 24 Dummy 00 00 00 00 00 00 (STEP-III) Subtract least entry of each Column from all the entries of that Column. The matrix will be as given below: Column minimization: A B C D E F I 09 17 03 00 08 23 II 10 00 31 03 07 04 III 20 07 19 16 00 13 IV 19 17 20 14 22 00 V 09 02 0 26 04 24 Dummy 00 00 00 00 00 00
  15. 15. Assignment Problems 15 (STEP-IV)Draw minimum line & covers maximum zero: A B C D E F I 09 17 03 00 08 23 II 10 00 31 03 07 04 III 20 07 19 16 00 13 IV 19 17 20 14 22 00 V 09 02 00 26 04 24 Dummy 00 00 00 00 00 00 (STEP-V) Make box to assign the particular jobs: A B C D E F I 09 17 03 08 23 II 10 31 03 07 04 III 20 07 19 16 13 IV 19 17 20 14 22 V 09 02 26 04 24 Dummy 00 00 00 00 00 00 I=D=08 II=B=13 III=E=12 IV=F=07 V=C=19 Dummy=A=00 Total= 59(Ans.) 00 00 00 00 00
  16. 16. Assignment Problems 16 Example 2: Company XYZ has 5 jobs. 5 people applied for those jobs. The company needs to find the minimum salary taken for those jobs. Expected salary of those jobs of person A, B, C, D, E is given below as matrix form: Person Jobs (in thousand) I II III IV V A 4 3 1 5 2 B 7 4 2 10 5 C 8 7 4 6 4 D 3 5 8 7 9 E 5 6 3 8 10 Condition a) A cannot get job 5. b) Job 3 get only C. c) E cannot get any job. Step 2: Since A cannot get job no. 5, therefore we have to put ∞ at job 5 of A. C get job no. 3, therefore we have to remove row of C and job no. 3 column from the matrix. E cannot get any job; therefore we have to remove all the row of E. It is shown in table below: Person Jobs I II IV V A 4 3 5 ∞ B 7 4 10 5 D 3 5 7 9 Step2: Here the matrix is unbalanced so we have to take dummy person as a row. New matrix as follows: Person Jobs I II IV V A 4 3 5 ∞ B 7 4 10 5 D 3 5 7 9 Dm 0 0 0 0
  17. 17. Assignment Problems 17 Row Minimization: Person Jobs I II IV V A 1 0 2 ∞ B 3 0 6 1 D 0 2 4 6 Dm 0 0 0 0 Column Minimization: Person Jobs I II IV V A 1 0 2 ∞ B 3 0 6 1 D 0 2 4 6 Dm 0 0 0 0 Step3: Select the smallest entry from all the entries which are not covered by a straight line (here it is 1). Subtract this smallest entry from all the uncovered entries and add it to all those entries which are at the intersection of two lines and other covered entries remain unchanged. The matrix is given below: Person Jobs I II IV V A 0 0 1 ∞ B 2 0 5 0 D 0 3 4 6 Dm 0 0 0 0 Here no. of line = matrix size, therefore optimal assignment can be made at this stage. Person Jobs I II IV V A 0 0 1 ∞ B 2 0 5 0 D 0 3 4 6 Dm 0 0 0 0
  18. 18. Assignment Problems 18 The solution is: A – Job2 = 3 B – Job5 = 5 C – Job3 = 4 D – Job1 = 3 Dm – Job2 =0 Total = 15 MAXIMIZATION Maximization Case – Question: Four sales men are to be assigning to four sales territories (1 to each). Estimates of the sales revenues in thousand of rupees for each sales man are as under: Sales territories Salesman T1 T2 T3 T4 S1 25 38 43 20 S2 45 12 19 4 S3 43 16 29 24 S4 9 40 45 44 You are required: To obtain the optimal assignment pattern that maximizes our sales revenue. Solution: Step 1- As given matrix gives revenues which are to be maximized. In order to use minimization technique obtain relative loss matrix by subtracting all the revenues from maximum revenue i.e. 45 Relative loss matrix 20 7 2 25 0 33 26 41 2 29 16 21 36 5 0 1
  19. 19. Assignment Problems 19 Step 2- We have to check that the given matrix is square or not. Here the matrix is square. Step 3- Subtract least entry of each row from all entries of that row to obtain row reduce matrix. It is given below: 18 5 0 23 0 33 26 41 0 27 14 19 36 5 0 1 Step 4- In the above matrix subtract least entry of each column from all the entries of that column to obtain total reduce matrix. Try to cover all the zeros of this matrix by using minimum number of lines. It is shown below- 18 0 0 22 0 28 26 40 0 22 14 18 36 0 0 0 Since the number of covering lines is 3 which is less than size of the matrix optimal solution cannot be obtained. Subtract minimum uncovered element (14 in this case) from all the uncovered entries and add it to all those entries which are at the intersection of two lines. Draw minimum number of lines to cover all the zeros of this new matrix. 32 0 0 22 0 14 12 26 0 8 0 4 50 0 0 0 Since number of covering lines is 4, which is equal to size of the matrix. Optimal assignment can be made. It is given in the following table-
  20. 20. Assignment Problems 20 32 0 0 22 0 14 12 26 0 8 0 4 50 0 0 0 Thus optimal assignment is as follows: Salesman Sales Territory Sales revenue S1 T2 38000 S2 T1 45000 S3 T3 29000 S4 T4 44000 1,56,000 MAXIMIZATION UNBALANCED Ques.1. There is 5 jobs for product selling and only 4 executives applied for it. You have to find maximum selling out of them and assign the job. A B C D E I 26 33 14 53 27 II 37 17 22 08 11 III 55 13 24 41 12 IV 42 38 32 27 49 Sol. Here we have to find maximum profit so we have to reduce all the values from the maximum value. For maximization to minimization. So the new table is A B C D E I 29 22 41 02 28 II 18 38 33 47 44 III 00 42 31 14 43
  21. 21. Assignment Problems 21 IV 13 17 23 28 06 This is not a square matrix so we have to balance it with the help of dummy row. A B C D E I 29 22 41 02 28 II 18 38 33 47 44 III 00 42 31 14 43 IV 13 17 23 28 06 Dm 00 00 00 00 00 Row minimization A B C D E I 27 20 39 00 26 II 00 20 15 29 26 III 00 42 31 14 43 IV 07 11 17 22 00 Dm 00 00 00 00 00 Colum minimization A B C D E I 27 20 39 00 26 II 00 20 15 29 26 III 00 42 31 14 43 IV 07 11 17 22 00 Dm 00 00 00 00 00
  22. 22. Assignment Problems 22 Draw minimum line for covers maximum zeros A B C D E I 27 20 39 00 26 II 00 20 15 29 26 III 00 42 31 14 43 IV 07 11 17 22 00 Dm 00 00 00 00 00 Numbers of lines is not equal to numbers of row or Colum. Then we have to find least number(11) of free numbers and subtract it from free numbers and add with there when lines are intersects and don’t do any things where lines are pass. And again draw the minimum lines which covers maximum zeros. Free numbers are those which are not in lines. A B C D E I 27 09 28 00 26 II 00 09 04 29 26 III 00 31 20 14 43 IV 07 00 06 22 00 Dm 11 00 00 11 11 Number of lines is not equals to row or column then we have to apply the same step. A B C D E I 27 05 24 00 22 II 00 05 00 29 22 III 00 27 16 14 39 IV 11 00 06 26 00 Dm 15 00 00 15 11
  23. 23. Assignment Problems 23 Candidate I assign the job D, II assign the job C, III Assign the job A, IV assign the job E and Dm will be assign the job B. So the minimum salaries which is given to employees is First option is I*D= 53 II*C= 37 III*A= 55 IV*E= 49 Dm*B= 0 194 So maximum sell is 194 Ans.
  24. 24. Assignment Problems 24 MULTIPLE CONDITIONED QUESTIONS If there is any unbalanced, multiple conditioned question, first we will minimize it (if question is maximization) then we will balance the question. After that fulfill the conditions and if needed balance the question again. Then after follow the general procedure. Q.1) Profit earned by different sales man in different territories are as follows:- TERRITORY SALES MAN T1 T2 T3 T4 T5 T6 A 31 16 14 13 15 30 B 25 19 18 17 19 26 C 38 17 22 21 23 22 D 15 22 26 25 27 18 E 14 23 30 29 31 14 CONDITIONS 1. C has to be assigned job T5 2. E should not get T2 & T6 3. D should not get any job SOLUTION Minimization and applying conditions. STEP-I TERRITORY SALES MAN T1 T2 T3 T4 T5 T6 A 31 16 14 13 15 30 B 25 19 18 17 19 26 C 38 17 22 21 23 22 D 15 22 26 25 27 18 E 14 ∞ 30 29 31 ∞
  25. 25. Assignment Problems 25 STEP-II Balancing the problem TERRITORY SALES MAN T1 T2 T3 T4 T6 A 7 22 24 25 8 B 13 19 20 21 12 E 24 ∞ 8 9 ∞ D1 0 0 0 0 0 D2 0 0 0 0 0 STEP-III Row minimization TERRITORY SALES MAN T1 T2 T3 T4 T6 A 0 15 17 18 1 B 1 7 8 9 0 E 16 ∞ 0 1 ∞ D1 0 0 0 0 0 D2 0 0 0 0 0 STEP-IV Column minimization TERRITORY SALES MAN T1 T2 T3 T4 T6 A 0 15 17 18 1 B 1 7 8 9 0 E 16 ∞ 0 1 ∞ D1 0 0 0 0 0 D2 0 0 0 0 0
  26. 26. Assignment Problems 26 STEP-V Assigning the job. SALES MAN TERRITORIES SALES PROFIT A T1 31 B T6 26 C T5 23 D NO JOB 00 E T3 30 D1 T2/T4 00 EXERCISES MINIMIZATION PROBLEMS 1. A company has 5 machines and 5 jobs. The revelant cost is given below Find the assignment that minimizes total cost. Machines JOBS J1 J2 J3 J4 J5 M1 10 4 5 3 11 M2 13 11 9 12 10 M3 12 3 10 1 9 M4 9 1 11 4 8 M5 8 6 7 3 10 Ans. Machine 1 JOB 3 COST RS.3 Machine 2 JOB 5 COST RS.1O Machine 3 JOB 4 COST RS.1 Machine 4 JOB 2 COST RS. 1 Machine 5 JOB 1 COST RS. 8 TOTAL. 25
  27. 27. Assignment Problems 27 2. A car hire company has one car at each of the five depots a,b,c,d,e. A customer requires car at each town vit. A,B,C,D and E. Distance (in kms) between deposits (origins) and towns (destination) are given in the following distance matrix. How should the cars be assigned to customers so as to minimize the total distance travelled. A B C D E A 160 130 175 190 200 B 135 120 130 160 175 C 140 110 155 170 185 D 50 50 80 80 110 E 55 35 70 80 105 Ans. A * e =200 km B * c =130 km C * b =110 km D * a =50 km E * d =80 km Total = 570 km MAXIMIZATION PROBLEMS 1. A marketing manager has 5 sales man & 5 sales area, considering the capabilities of the salesmen nature of areas, the maraketing manager estimates that sales per month (in thousands of rupees) for salesman in each area would be as follow: Salesman AREAS A1 A2 A3 A4 A5 S1 42 48 50 38 50 S2 50 34 38 31 36 S3 51 37 43 40 47 S4 32 48 51 46 46 S5 39 43 50 45 49
  28. 28. Assignment Problems 28 Final Optimal Assignment Ans. TOTAL COST 241000 S1=A2 S1=A2 S2=A1 S2=A5 S3=A5 OR S3=A1 S4=A3 S4=A4 S5=A4 S5=A5 < 2. Quantity of clothes of different brands sold in different cities per mnth are as follows Wrangler Pantaloon Pvogue Lee Levis Delhi 25 22 55 42 48 Gurgaon 78 41 40 46 41 Noida 18 33 52 50 37 Jaipur 32 18 30 37 20 Chandigarh 40 20 42 48 51 Find the showroom for different brands which should be opened in different cities. Ans = 254 Unbalance Assignment problem (Minimization) Q. 1) A company is face with the problem of assigning six different machines to Five different job. The cost are estimated as follows (in hundred of Rs.) Solve the problem assuming that the objective is to minimize the total cost. A1 A2 A3 A4 A5 M1 05 10 02 12 02 M2 04 10 03 14 06 M3 06 13 04 16 06 M4 07 14 04 18 09 M5 08 14 06 18 12 M6 12 18 10 20 12
  29. 29. Assignment Problems 29 Ans. Machine Cost Machine Cost M1 A5 02 M1 A5 02 M2 A1 04 M2 A4 14 M3 A4 16 M3 A1 06 M4 A3 04 M4 A3 04 M5 A2 14 M5 A2 14 M6 A6 00 M6 A6 00 Total=40 Total=40 Q. 2) Solve the following unbalance Assignment problem of the minimizing total time for doing all jobs. Jobs J1 J2 J3 J4 J5 O1 16 12 15 12 16 O2 12 15 18 17 17 O3 17 18 16 19 18 O4 16 12 13 14 15 O5 19 13 18 19 17 O6 14 17 14 16 18 Ans: Operation Job Time O1 J4 12 O2 J1 12 O3 J6 00 O4 J5 15 O5 J2 13 O6 J3 14 Total=66
  30. 30. Assignment Problems 30 Unbalance Assignment problem(Maximization) Q.1) Four different Airplanes are to be assigned to handle three cargo consignment with a view to maximize profit . The profit matrix is a follow in thousand of Rupees Cargo Consignment Airplane I II III W 08 11 12 X 09 10 10 Y 10 10 10 Z 12 08 09 Ans: W to III profit 12,000 W to III profit 12,000 X to II profit 10,000 X to Dummy profit 0 Y to Dummy profit 00 Y to II profit 10,000 Z to I profit 12,000 Z to I profit 12,000 Total=34,000 Total=34,000 Q.2) Solve the following assignment problem. The data give him the table refer to production in central unit. Machine A B C D I 10 05 07 08 II 11 04 09 10 III 08 04 09 07 IV 07 05 06 04 V 08 09 07 05
  31. 31. Assignment Problems 31 Ans. Operation Machine No. of Units 1 A 10 2 D 10 3 C 9 4 Dummy 0 5 B 9 Unit=38 CONDITION EXERCISE- Solve the following assignment problem in which 5 jobs and 7 peoples are given and some conditions are considered when jobs assign, the conditions are-  Job 3 has to be assigned to B.  Job 1 and 4 can not be assigned to G.  D has to get job 5 1 2 3 4 5 A 36 33 25 30 26 B 42 25 35 26 45 C 54 50 52 35 28 D 28 35 40 28 36 E 20 28 32 40 52 F 26 30 48 25 27 G 24 28 22 26 30 ANSWER- 128
  32. 32. Transportation Problem 32 TRANSPORTATION PROBLEMS “INTRODUCTION” The Transportation model deals with situations where some commodity or product is distributed from multiple sources to multiple destinations. The model may be used to find the minimum transportation cost or the maximum profit, depending upon the amounts shipped from each source to each destination. The problem solution will be the optimum distribution scheme, showing exactly how much of the commodity should be transported via each possible route. The transportation algorithm discussed in this chapter is applied to minimize the total cost of transporting a homogeneous commodity from supply origins to demand destinations. However, it can also be applied to the maximization of some total value or utility, for example, financial resources are distributed in such a way that the profitable return is maximized. ADVANTAGES  Proper utilization of resources take place without much of the losses.  The selections and allocations of resources to their destinations become more accurate.  This process helps in cost minimization and profit maximization, which major objective of organizations.  It helps in planning and decision making. Some Important Terms or Definitions 1) Feasible solution-: Set of Non Negative values xij=1,2,3,4….m,j=1,2,3,4……….n. which satisfy the following condition is called feasible solution. 2) Basic feasible solution-: a feasible solution with an allocation of (m+n-1) number of variables . xij,i=1,2,3…..m, j=1,2,3,4…….n. is called a basic feasible solution. 3) Optimum Solution-: A basic feasible solution of transportation problem which minimizes the total transportation cost or maximizes total revenue. 4) Rim requirement-: The quantity required or available are called rim requirement. 5) Balanced transportation problem-: If in any transportation problem total number of units available is equal to the total number of units required, then it is called balanced transportation problem.
  33. 33. Transportation Problem 33 STEPS OR PROCEDURE OF SOLVING TRANSPORTATION PROBLEMS Make Empty Cells(4) YES NO NO Calculate Value ofRi and Cj (5) Xij =TCij – (Ri + Cj) YES Is Xij <0 ? Select Minimum Value ofXij Construct Loop Revise solution and check for rim value condition Find aBasic feasible Solution (3) f YES Balance the Problem (2) Is R + C -1= Filled Cell? ? NO Is Problem Balanced? ? NO START YES Is Problem of maximization? Convert to minimization (1) OptimalSolution
  34. 34. Transportation Problem 34 Notes: 1) Convert to minimization-: If the problem is maximization then convert it into minimization by subtracting the whole value of table from the largest. 2) Balance the problem-: If the problem is unbalanced then balance the problem by using the dummy and give the extra capacity to the dummy. Now the problem will be balanced. 3) Find a Basic Feasible Solution-: After balancing the problem find a basic feasible solution that which one is right for problem among following methods .north west corner method, least cost method, Vogel’s. 4) Make empty cell-: If R+C-1= filled cell does not satisfy the table then make a empty cell on any unfilled cell. 5) Calculate value of R and C-: By using formula x= TC-(R+C).We will calculate the value of R and C. THE TRANSPORTATION METHOD There are several methods available to obtain an initial basic feasible solution. But the general steps are discussed below: Step 1. The solution algorithm to a transportation problem may be summarized into the following steps: The formulation of the transportation problem is similar to the LP problem formulation. Here the objective function is the total transportation cost and the constrains are the supply and demand available at each source and destination, respectively. Step 2. Obtain an initial basic feasible solution. North-West Corner Method (NWCM) It is a simple and efficient method to obtain an initial solution. This method does not take into account the cost of transportation on any route of transportation. The method can be summarized as follows; Step1 Start with the check at the upper left (north-west) corner of the transportation matrix and allocate as much as possible equal to the minimum of the rim value for the first row and first column.
  35. 35. Transportation Problem 35 Step 2 (a) If allocation made in Step 1 is equal to the supply available at first source (a1, in first row), then move vertically down to the cell (1, 2) in the second row and first column and apply Step 1 again, for next allocation. (b) If allocation made in Step 1 is equal to the demand of the first destination (b1 is first column), then move horizontally to the cell (1, 2) in the first row and second column and apply Step 1 again for next allocation. (c) If a1 = b1, allocate w11 = a1 or b1 and move diagonally to the cell (2, 2). Step 3. Continue the procedure step by step till an allocation is made in the south-east corner cell of the transportation table. Example-: A construction company wants cement at three of its project sites P1, P2 and P3. It procures cement from four plants C1, C2, C3 and C4. Transportation costs per ton, capacities and requirements are as follows: P1 P2 P3 Capacity(tons) C1 5 8 12 300 C2 7 6 10 600 C3 13 4 9 700 C4 10 13 11 400 Requirement 700 400 800 Determine optimal allocation of requirements. Solution: P1 P2 P3 Capacity(tons) C1 5 (300) 8 12 300 C2 7 (400) 6 (200) 10 600 C3 13 4 (300) 9 (400) 700 C4 10 13 11 (400) 400 Requirement 700 500 800
  36. 36. Transportation Problem 36 The cell (C1, P1) is the North-West corner cell in the given transportation table, the rim values for row C1 and column P1 are compared. The smaller of two, i.e. 300 is assign as the first allocation. This means that 300 units of commodity are to be transported from plant C1 to project site P1. However, this allocation leaves a supply of 700 – 300 = 400 unit of commodity at C1. Move vertically and allocated as much as possible to cell (C2, P1). The rim value for column P1 is 400 and for row C2 is 600. The smaller of the two, i.e. 400, is placed in the cell. Proceeding to column P2, the rim value for column P2 is 500 and for row C2 is 200. The smaller of the two, i.e. 200, is placed in the cell. Proceeding to column P3, the rim value for column P3 is 800 and for row C3 is 400. The smaller of the two, i.e. 400, is placed in the cell. Now, the rim value for column P3 is 400 which is balanced by the rim value of row C4 that is 400. The total transportation cost of the initial solution derived by the North-West corner method is obtain by multiplying the quantity in the occupied sales with the corresponding unit cost and adding. Thus the total transportation cost of the solution is-: Total cost = 300 x 5 + 400 x 7 + 200 x 6 + 300 x 4 + 400 x 9 + 400 x 11 = Rs. 14,700 Least Cost Method Since the objective is to minimize the total transportation cost, we must try to transport as much as possible through those routes where the unit transportation cost is lowest. Step 1 – Select the cell with the lowest unit cost in the entire transportation table and allocate as much as possible to this cell and eliminate that row and column in which either supply or demand is exhausted. Step 2 – Repeat the procedure until the entire available supply at various sources and demand at various destinations is satisfied Example-: A construction company wants cement at three of its project sites P1, P2 and P3. It procures cement from four plants C1, C2, C3 and C4. Transportation costs per ton, capacities and requirements are as follows:
  37. 37. Transportation Problem 37 P1 P2 P3 Capacity(tons) C1 5 8 12 300 C2 7 6 10 600 C3 13 4 9 700 C4 10 13 11 400 Requirement 700 500 800 Determine optimal allocation of requirements. Solution: P1 P2 P3 Capacity(tons) C1 5 (300) 8 12 300 C2 7 (400) 6 10 (200) 600 C3 13 4 (500) 9 (200) 700 C4 10 13 11 (400) 400 Requirement 700 500 800 In the above Solution we have, The cell (C3, P2) contain the lowest transportation cost in the given transportation table, the rim values for row C3 and column P2 are compared. The smaller of two, i.e. 500 is assign as the first allocation. This means that 500 units of commodity are to be transported from plant C3 to project site P2. However, this allocation leaves a supply of 700 – 500 = 200 unit of commodity at C3. Now, search for the least cost in table without considering P2 because the rim value of P2 is zero. The lowest transportation cost is at cell (C1, P1) the rim values for row C1 and column P1 is compared. The smaller of two, i.e. 300 is assigned. However, this allocation leaves a supply of 700 – 300 = 400 unit of commodity at P1. Now, search for the least cost in table without considering column P2 and row C1 because the rim value of P2 and C1 is zero. The lowest transportation cost is at cell (C2, P1) the rim values for row C2 and column P1 is compared. The smaller of two, i.e. 400 is assigned. However, this allocation leaves a supply of 600 – 400 = 200 unit of commodity at c2.
  38. 38. Transportation Problem 38 Now, the rim value for row C2, C3, and C4 are respectively 200, 200 and400 which is balanced by the rim value of column P3 that is 800. The total transportation cost of the initial solution derived by the “Least Cost Method” is obtained by multiplying the quantity in the occupied sales with the corresponding unit cost and adding. Thus the total transportation cost of the solution is-: Total Cost = (C1, P1) + (C2, P1) + (C2, P3) + (C3, P2) + (C4, P3) = 300 X 5 + 400 X 7 + 200 X 10 + 500 X 4 + 400 X 11 = 1500 + 2800 + 2000 + 2000 + 4400 = Rs. 12,700 VOGELS APPROXIMATION METHOD Step 1: Construct the transportation tableau as described earlier. Step 2: For each row and column, the difference between the two lowest cost entries .If the lowest cost entries are tied, the difference is Zero. Step 3: Select the row or column that has the largest difference .In the event of a tie selection is arbitrary. Step 4: In the row or column, identified in step 3, select the cell that has lowest cost in tree. Step 5: Assign maximum possible number of unit to the cell selected in step 4(the smaller of two between demand and the availability).This will completely exhaust a row or a column. Omit the exhausted row and column. Step 6: Reapply step 2 to step 5. Iteratively using the remaining row and columns until the total demand is met and supply exhausted. Example-: A construction company wants cement at three of its project sites P1, P2 and P3. It procures cement from four plants C1, C2, C3 and C4. Transportation costs per ton, capacities and requirements are as follows: P1 P2 P3 Capacity(tons) C1 5 8 12 300 C2 7 6 10 600 C3 13 4 9 700 C4 10 13 11 400 Requirement 700 500 800 Determine optimal allocation of requirements.
  39. 39. Transportation Problem 39 Solution: P1 P2 P3 CAPACITY ROW DIFFERENCE C1 5 300 8 12 300 3 7 - - C2 7 400 6 10 200 600 200 1 3 3 3 C3 13 4 500 9 200 700 200 5 4 4 - C4 10 13 11 400 400 1 1 1 1 REQUIREMENT 700 400 500 800 600 2000COLUMN DIFFERENCE 2 2 1 2 - 1 3 - 1 3 - 1 Total cost = C1×P1+C2×P1+C2×P3+C3×P2+C3×P3+ C4×P3 = 300×5+400×7+200×10+500×4+200×9+400×11 = 1500+2800+2000+2000+1800+4400 = Rs. 14,500 Firstly we will find, for each row (C1, C2, C3, and C4) and each column (P1, P2, and P3), the difference for two lowest entries. After that we select the row C3, because it has largest difference. In C3, find the least value is 4 after that assign the maximum possible number 500 to the cell so that it exhausted the column P2 completely. After that we will find remaining rows and columns the difference for two lowest entries. After that we select the row C1, because it has largest difference. In C1, find the least value is 5 after that assign the maximum possible number 300 to the cell so that it exhausted the row C1 completely. After that we will find remaining rows and columns the difference for two lowest entries. After that we select the row C3, because it has largest difference. In C3, find the least value is 9 after that assign the maximum possible number 200 to the cell so that it exhausted the Row C3 completely.
  40. 40. Transportation Problem 40 After that we will find remaining rows and columns, the difference for two lowest entries. After that we select the row C2, because it has largest difference. In C7, find the least value is 4 after that assign the maximum possible number 400 to the cell so that it exhausted the column P1 completely. By continuous doing this process we will assign the all unit to the cell and will find the minimum transportation cost. Optimality Test Once initial solution has been found the next step is to test that solution for optimality. Modified Distribution Method (MODI method) is generally used for testing the optimality of the existing solution. MODIFIED DISTRIBUTION METHOD (MODI Method) The following steps involved in the MODI method:- Step 1- R+C−1= Filled cell (In this step we will subtract 1 from the sum of rows and columns, after that we will compare with filled cells. which will be equal to the filled cell.) Step 2- Assume any row or column equal to zero. Step 3- Filled cell – R+C= TC (In this step we find the value of row and column) Step 4 – Unfilled cell – Find the sign of unfilled cell with the help of TC−(R+C) Example-: A construction company wants cement at three of its project sites P1, P2 and P3. It procures cement from four plants C1, C2, C3 and C4. Transportation costs per ton, capacities and requirements are as follows: P1 P2 P3 Capacity(tons) C1 5 8 12 300 C2 7 6 10 600 C3 13 4 9 700 C4 10 13 11 400 Requirement 700 500 800 2000 Determine optimal allocation of requirements.
  41. 41. Transportation Problem 41 Solution: C1=5 C2=3 C3=8 P1 P2 P3 CAPACITY ROW DIFFERENCE R1=0 C1 5 300 8 12 300 3 7 - - R2=2 C2 7 400 6 10 200 600 200 1 3 3 3 R3=1 C3 13 4 500 9 200 700 200 5 4 4 - R4=3 C4 10 13 11 400 400 1 1 1 1 Requirement 700 400 500 800 600 2000 Column Difference 2 2 1 2 - 1 3 - 1 3 - 1 Total cost = C1×P1+C2×P1+C2×P3+C3×P2+C3×P3+C4×P3 = 300×5+400×7+200×10+500×4+200×9+400×11 = 1500+2800+2000+2000+1800+4400 = Rs. 14,500 Step 1- R+C–1 = Filled cell 4+3–1 = 6 (BALANCED MATRIX) Step 2- For filled cell Let R1= 0 R1+C1 = TC 0+C1 = 5 C1 = 5 R2+C1 = TC R2+5 = 7 R2 = 2 R2+C3 = TC 2+C3 = 10 C3 =8 R3+C3 = TC R3+8 = 9 R3 = 1 R3+C2 =TC 1+C2 = 4 C2 = 3
  42. 42. Transportation Problem 42 R4+C3 = TC R4+8 = 11 R4 =3 Step 3- For unfilled cell (Find sign) TC–(R1+C2) = 8–(0+3) = 5 TC–(R1+C3) = 12-(0+8) = 4 TC–(R2+C2) = 6–(2+3) = 1 TC–(R3+C1) = 13–(1+5) = 7 TC–(R4+C1) = 10–(3+5) = 2 TC–(R4+C2) = 13–(3+3) = 7 There is no negative sign so that the total cost will be same. Question - 2 C1 =13 C2 = 12 C3 = 10 C4 W1 W2 W3 W4 PRODUCTION CAPACITY ROW DIFFERENCE R1 = 0 F1 13 (2) 11 15 40 2 2 - - - R2 = 2 F2 17 14 (3) 12 (3) 13 6 3 1 1 - 4 R3 = 5 F3 18 (1) 18 15 (1) 12 (5) 7 2 3 3 3 6 W.H. CAPACITY 3 1 3 4 1 5 COLUMN DIFFERENCE 4 3 3 1 1 4 3 1 1 - 3 1 1 - 3 - Total Cost = F1W1+F2W2+F2W3+F3W1+F3W3+F3W4 = 26+42+36+18+15+60 = Rs. 197 Step 1- First we will find filled cell TC-(R1+C4) = 40-(0+7) = 33 TC-(R2+C1) = 17-(2+13) = 2 TC-(R2+C4) = 13-(2+7) = 4
  43. 43. Transportation Problem 43 TC-(R3+C2) = 18-(5+12) = 1 If there will be negative sign than we will make house in L shape or Square shape. In this process, we will assign the sign alternatively. Then we will subtract the whole corner vales from the least positive value which will also at any corner of house. R+C−1 = 3+4−1 = 6 Step 2 -After that we will find the value of row and column by assuming any row is equals to zero. For filled cell (let R1 = 0) R1+C1 = TC = 0+C1 = 13 = C1 = 13 R3+C1 = TC = R3+13 = 18 = R3 = 5 R3+C3 = TC = 5+C3 = 15 = C3 = 10 R3+C4 = TC = 5+C4 = 12 = C4 = 7 R2+C3 = TC = R2+10 = 12 = R2 = 2 R2+C2 =TC = 2+C2 =14 = C2 = 12 Step 3- After that we will find the sign. For Unfilled Cell TC-(R1+C2) = 11-(0+12) = -1 TC-(R1+C3) = 15-(0+10) = 5 C1 = 15 C2 =14 C3 =12 C4=9 W1 W2 W3 W4 PRO. CAPACITY R1=-2 F1 13 + (2) 11 - (H) 15 40 2 R2=0 F2 17 14 + (3) 12 - (3) 13 6 R3=3 F3 18 - (1) 18 15 + (1) 12 (5) 7
  44. 44. Transportation Problem 44 W.H. CAPACITY 3 3 4 5 15 W1 W2 W3 W4 PRO. CAPACITY F1 13 (1) 11 (1) 15 40 2 F2 17 14 (2) 12 (4) 13 6 F3 18 (2) 18 15 12 (5) 7 W.H. CAPACITY 3 3 4 5 15 Total Cost = F1W1+F1W2+F2W2+F2W3+F3W1+F3W4 = 13+11+28+48+60+36 = Rs. 196 Special Situations There is certain special situation or case which generally happened in practical life, some of them are discussed below: Maximizing Transportation Problem: The main objective of an organization is to cost minimization and profit maximization. The problem of maximizing can be solved by following process: A maximization transportation problem can be converted into the usual minimizing problem by subtracting all the contributions from the highest contribution involved in the problem. Example: Priyanka Steel Co. has three factories and five customers, profit (` per unit) are given. Find a schedule where co. gets maximum profit. Factory Customer CapacitiesC1 C2 C3 C4 C5 F1 4 2 3 2 6 8 F2 5 4 5 2 1 12
  45. 45. Transportation Problem 45 Solutions: Factory Customer CapacitiesC1 C2 C3 C4 C5 F1 3 5 4 5 1 8 F2 2 3 2 5 6 12 F3 1 2 3 0 0 14 Required 4 4 6 8 12 In above problem the highest contribution or per unit profit is 7 and now we subtract all the contribution no from 7, Now applying the VAM method in the above table. Total Cost according to VAM and after applying MODI method is as follows: = 8 X 1 + 2X 2 +3X 4 + 2 X 6 + 1 X 2 + 0 X 8 + 0 X 4 =8 + 4 +12 +12 +2 + 0 + 0 = Rs. 38 F3 6 5 4 7 7 14 Required 4 4 6 8 12 Factory Customer Capacities P1 P2 P3 P4 C1 C2 C3 C4 C5 C1=2 C2=3 C3=2 C4=1 C5=1 F1 R1=0 3 5 4 5 1 (8) 8 2 2 X X F2 R2=0 2 (2) 3 (4) 2 (6) 5 6 12 0 O 1 1 F3 R3=- 1 1 (2) 2 3 0 (8) 0 (4) 14 0 1 1 1 Required 4 4 6 8 12 P1 1 1 1 5 1 P2 1 1 1 x 1 P3 1 1 1 x 6 P4 1 1 1 x x
  46. 46. Transportation Problem 46 Unbalanced Transportation problem Transportation problems that have the supply and demand equal is a balanced transportation problem. In other words requirements for the rows must equal the requirements for the columns. An Unbalanced transportation problem is that in which the supply and demand are unequal. There are 2 possibilities that make the problem unbalanced which are (i) Aggregate supply exceeds the aggregate demand or (ii) Aggregate demand exceeds the aggregate supply. Such problems are called unbalanced problems. It is necessary to balance them before they are solved. The following table gives the cost of transportation, the availabilities and requirements of an organization: Ware House Demand Points Available Capacity A B C D W1 10 20 20 15 50 W2 15 40 15 35 100 W3 25 30 40 50 150 Requirements 25 115 60 30 Solution: In the above problem total demand is less than total supply by (300-230) 70 units. Step 1: So, we will create a new demand point and name this as “DUMMY”. Step 2: Assume Transportation cost as to be “Zero” and write in DUMMY column in place of Transportation cost. Step 3: Write the difference of total demand and supply in the required column cell. Aggregate supply exceeds the aggregate demand Aggregate demand exceeds the aggregate supply 2 Possibilities That Make the Problem Unbalanced
  47. 47. Transportation Problem 47 A B C D DUMMY CAPACITY W1 10 20 20 15 0 50 W2 15 40 15 35 0 100 W3 25 30 40 50 0 150 25 115 60 30 70 300 Step4: Apply method of basic feasible solution. (By Vogel’s Approximation Method). A B C D DUMMY CAPACITY P1 P2 P3 P4 P5 W1 10 (20) 20 20 15 (30) 0 50 10 5 10 - - W2 15 (5) 40 (35) 15 (60) 35 0 100 5 0 0 0 25 W3 25 30 (80) 40 50 0 (70) 150 30 5 5 5 5 25 115 60 30 70 300 P1 5 10 5 20 0 P2 5 10 5 20 - P3 5 10 5 - - P4 10 10 25 - - P5 10 10 - - - Total Cost =10×20+40×35+15×30+15×5+40×35+15×60+30×80 =200+1400+450+75+1400+900+2400 = Rs. 6825 Step 5: Now, we will test this solution for optimality. C1= 15 C2= 30 C3= 15 C4= 25 C5= 0 A B C D DUMMY CAPACITY R1= - 10 W1 10 20 (20) 20 15 (30) 0 50 R2= 0 W2 15 (25) 40 15 (60) 35 0 (15) 100 R3= 0 W3 25 30 (95) 40 50 0 (55) 150 25 115 60 30 70 300 The Optimal Cost for above sum = 20×20+15×30+15×25+15×60+30×95 = 400+450+375+900+2850 = Rs. 4975
  48. 48. Transportation Problem 48 Prohibited Routes At times there are transportation problems in which one of the sources is unable to ship to one or more of the destinations. When this occurs, the problem is said to have an unacceptable or prohibited route. In a minimization problem, such a prohibited route is assigned a very high cost to prevent this route from ever being used in the optimal solution. After this high cost is placed in the transportation table, the problem is solved using the techniques previously discussed. In a maximization problem, the very high cost used in minimization problems is given a negative sign, turning it into a very bad profit. Question: Solve the following transportation problem with the restriction that nothing can be transported from factory F2 to warehouse WE3 : FACTORY W1 W2 W3 W4 NO OF UNITS AVAILABLE F1 40 60 60 10 15 F2 70 30 50 20 4 F3 30 90 20 40 11 REQUIREMENT 10 5 10 5 30 Transportation root is restricted in the cell F2-W3. So we have to replace the particular cell with any maximum value. Here we are taking maximum value as M and solve the problem as usual method. Now, apply VAM W1 W2 W3 W4 Availability P1 P2 P3 P4 F1 40 (9) 60 (1) 60 10 (5) 15/10 30 30 20 20 F2 70 30 (4) M 20 4/0 810 10 40 40 F3 30 (1) 90 20 (10) 40 11/1/0 10 10 60 Requirement 10/9/0 5/1/0 10/0 5/0 P1 10 30 40 10 P2 10 30 10 P3 10 30 P4 30 30
  49. 49. Transportation Problem 49 Now test for optimality. C1 = 40 C2 =60 C3= 30 C4 = 10 W1 W2 W3 W4 Availability R1 = 0 F1 40 (9) 60 (1) 60 10 (5) 15 R2 = -30 F2 70 30 (4) M 20 4 R3 = -10 F3 30 (1) 90 20 (10) 40 11 Requirement 10 5 10 5 Total Optimal Cost = 9 x 40 + 1 x 60 + 5 X 10 + 4 X 30 + 1 X 30 + 10 X 20 = 360 + 60 + 50 + 120 + 30 + 200 = Rs. 820 Some Necessary Allocation In our today’s business it is often happens that company has to send their product to pre determined or fixed customers or warehouse or distribution centre, in spite of their new or any other customer’s .so, in this type of problem, transportation cost is pre – allocated between two particular parties. The following examples illustrate the details of the problem and put more light on the concept. For example: A firm producing a single product has three plants and four distributors. The three plants will produce 60, 80 and 100 units respectively during the next period. The firm has made a commitment to sell 90 units to distributor a,40 units to distributor B, 60 units to distributor C and 50 units to D. if the management wants to transport at least 40 units from plant P1 to distributor A .find the optimal transportation schedule. The net distribution cost to a distributor is given in the following table: Plant Distributor A B C D P1 8 7 5 2 P2 5 2 1 3 P3 6 4 3 5
  50. 50. Transportation Problem 50 Solution: Since the firm wants to apply at least 40 units from plant P1 to distributor C, we subtract 40 units from the number of units available at plant P1and from the requirement of distributor A i.e. now the number of units available at plant P1 will be only 20 (60-40) and demand of distributor A will be only50 (90-40) units. Plant Distributor A B C D No. of units available P1 8 7 5 2 20 P2 5 2 1 3 80 P3 6 4 3 5 100 Demand 50 40 60 50 200 Now, apply Vogel’s approximation method, the following table comes: C1= 6 C2= 4 C3= 3 C4= 5 A B C D R1= -3 P1 8 7 5 2 (20) 20 3 - - R2= -2 P2 5 2 (20) 1 (60) 3 80 1 1 1 R3= 0 P3 6 (50) 4 (20) 3 5 (30) 100 1 1 1 Demand 50 40 60 50 200 1 2 2 1 1 2 2 2 1 2 - 2 Total Cost = 20 X 2 + 20 X 2 + 60 X 1 + 50 X 6 + 20 X 4 + 30 X 5 = 40 + 40 +60 + 350 + 80 + 150 = Rs. 720 Unsolved Problems Q.1 A manufacturing firm must produce a product in sufficient quantity to meet contractual sales in next four months. The production capacity and unit cost of production vary from month to month. The product produced in any month may be held for sale in later months but at an estimated storage cost of Re.1 per unit per month. No storage cost is incurred for goods sold in the same
  51. 51. Transportation Problem 51 month in which they are produced. There is no opening inventory and none is desired at the end of fourth month. The necessary details are given in the following table: Month Contractual Sales Max. Production Unit cost of Production 1 20 40 14 2 30 50 16 3 50 30 15 4 40 50 17 How much should the firm produce each month to minimize total cost? Ans. Cost Rs. 2210 Q.2 A company has four manufacturing plants and five warehouses. Each plant manufactures the same product which is sold to different warehouse at different prices. The details are given below. Plants 1 2 3 4 Manufacturing cost 12 10 8 7 Raw material cost 8 7 7 5 Capacity 100 200 120 80 Warehouses Transportation Cost Demand Sales Price1 2 3 4 A 4 7 4 3 80 30 B 8 9 7 8 120 32 C 2 7 6 10 150 28 D 10 7 5 8 70 34 E 2 5 8 9 90 30 Formulate the above as a transportation problem to maximize profit and obtain the optimal transportation schedule. Ans: Rs. 4580
  52. 52. Transportation Problem 52 Q.3 The following table gives all the necessary information on the available supply to each warehouse, the requirement of each customer and unit transportation cost from warehouse to each customer: Warehouse Customer Available 8 9 6 3 18 20 18 6 11 5 10 3 8 7 9 Required 15 16 12 13 56 Find optimal transportation schedule. Ans. Rs. 301
  53. 53. Transportation Problem 53 Case Study:
  54. 54. Game Theory 54 GAME THEORY INTRODUCTION In practical life, it is required to take decisions in a competing situation when there are two or more opposite parties with conflicting interest and the outcome is controlled by the decisions of all the parties are concerned. In all the above problems where the competitive situations are involved one act in a rational manner and tries to resolve the conflict of interest in his favor. In these situations GAME THEORY was developed in the twentieth century. However, the mathematical treatment of the game theory was given in 1944 by John- Von-Newmann through “THEORY OF THE GAMES AND ECONOMIC BEHAVIOR”. DEFINITION It may be defined as “a body of knowledge that deals with making decisions when 2 or more intelligent and rational opponents are involved under conditions of conflict and competition”. The approach is to seek to determine a rival’s most profitable counter –strategy to one’s own best moves and to formulate the appropriate defensive measures. ASSUMPTIONS OF GAME THEORY  The number of competitors in the competition is known.  The participants simultaneously choose their respective course of action.  The profit and loss in the competition is fixed and determined in advance.  It is assumed that each competitor behaves rationally and intelligently.  It is assumed that players attempts to maximize gains and minimize losses.  The decision of the game can be positive, negative or zero to each player.  It is assumed that players have the knowledge of all the information relating to the game they play. KEY CONCEPTS AND TERMS  Game – A game represents a conflict between two parties / countries / persons / and is played with certain predetermined rules.
  55. 55. Game Theory 55  Dominance – One of the strategies of either player may be inferior to atleast one of the remaining ones. The superior strategies are said to dominate the inferior ones. A procedure that is used to reduce the size of the game.  Mixed strategy – In a game without saddle point, the optimal policy is to use mixed strategies i.e. to use some optimal combination of available strategies.  Saddle point – A saddle point of a pay off matrix is that position in the matrix where the maximum of the row minima is equal to the minimum of the column maxima. The pay off at the saddle point is called the value of the game and the corresponding strategies are the pure strategies.  Strategy – The number of competitive actions that are available for a player are called strategies to that player.  Value of the game – It is the expected pay off of the play when all players of the game follow their optimal strategies. The game is called fair if the value of game is zero and unfair if it is non zero.
  56. 56. Game Theory 56 NO YES NO YESYES Law of dominance START Find the saddle point If saddle is there If Matrix is 2*2 If matrix is m*2 or 2*n NO YES
  57. 57. Game Theory 57 FLOW CHART REPRESENTING FLOW OF GAME THEORY FINDING SADDLE POINT  See the highest number in column draw  on that number  And See the lowest number in row draw  on that number.  If  and  on a particular number. That is Saddle point.  The saddle point is the value of game. PRINCIPLE OF DOMINANCE If no saddle point:  When the elements of a row are less than or equal to the elements of another row then that lesser row is cut.
  58. 58. Game Theory 58  When the elements of a row are less than or equal to the average elements of another two rows, then that lesser row is cut.  When the elements of a column are greater than or equal to the elements of another row then that greater column is cut.  When the elements of a Column are Greater than or equal to the average elements of another Column, then that Greater column is cut. After the law of dominance we find the following situations After the law of dominance if m*n matrix become 2*2 matrix then we find the solution as follows; 2*2  Find the difference of second row and put it in front of first row  Find the difference of first row and put it in front of second row  Find the difference of second column and put it in below of first column  Find the difference of first column and put it in below of Second column  Calculate the total of the difference of the columns or rows that should be equal  For calculating the value of game we multiply difference of columns with corresponding any of the column, and divided by total of the difference m*n 2*2 Arithmetic Method m*n LPP (Linear Programming Problem) m*2 Arithmetic method/graphical method 2*n Arithmetic method/Graphical method (lower envelop & upper point)
  59. 59. Game Theory 59  For calculating the strategies of players we divided the value putted in front of the player strategies GRAPHICAL METHOD 2*n Steps to solve:  For 2*n game, first draw to vertical parallel lines.  Let line first be the first row and line second be the second row.  Now plot scale on these lines.  Then plot the element of first row and first column on first line and the element of second row and first column on second line. Similarly second column third column so on.  We find the lower envelop and upper point and intersections lines of upper point.  Then with the help of two parallel lines strategies and upper point intersections lines we make 2*2 matrix we find the value of game and strategies. m*2 Steps to solve:  For m*2 game, first draw to vertical parallel lines.  Let line first be the first column and line second be the second column.  Now plot scale on these lines.  Then plot the element of first row and first column on first line and the element of first row and second column on second line. Similarly second column third column so on.  We find the upper envelop and lower point and intersections lines of lower point.  Then with the help of two parallel lines strategies and lower point intersections lines we make 2*2 matrix we find the value of game and strategies. ARITHMETIC METHOD Steps to solve  In the game matrix of m*2 and 2*n, make various combinations of 2*2 matrix.
  60. 60. Game Theory 60  Now out of these combinations we calculate value of game, the maximum value of game in case of m*2 and minimum value of game in case of 2*n, we take and their corresponding strategies. APPLICATIONS OF GAME THEORY  Used by poker and chess player to win their games.  Army generals make use of this technique to plan war strategies.  Used to analyze a board range of activities, including dating and mating strategies, legal and political negotiations, and economic behavior.  The game theory technique is designed to evaluate situations where individuals and organizations can have conflicting objectives.  In wage negotiations between unions and firms SIGNIFICANCE IT IS BASED ON TWO BASIC ASSUMPTIONS-  A least in two person zero sum game this theory outlines a scientific quantitative technique which can be fruitfully used by players to arrive at an optimum strategy, given firms objective  Game theory gives insight into several less known aspects which arise in situation of conflicting interest.
  61. 61. Game Theory 61 LIMITATIONS  The assumptions that the player makes is unrealistic as he can only make a guess of his own and his rival’s strategy.  It becomes complex and difficult as the number of players increases in the game  The assumption made does not seem practical.  Mixed strategies are also not very helpful. Example: Suppose there are two players A and B with different strategies. A a1 a2 a3 a4 b1 20 15 12 35 b2 25 14 08 10 B b3 40 02 10 05 b4 - 5 04 11 00 Now make a square on the largest number column wise and encircle the lowest number row wise. A a1 a2 a3 a4 b1 20 15 12 35 b2 25 14 08 10 B b3 40 02 10 05 b4 - 5 04 11 00 Thus, Saddle point is at no. 12 Value of game= 12 B(1,0,0,0) and A(0,0,1,0) Ans- Now let's take another example: Suppose there are two competitors Reliance and Airtel with different strategies against each other.
  62. 62. Game Theory 62 Reliance R1 R2 R3 A1 10 09 10 Airtel A2 15 10 16 A3 20 12 13 Now make square around largest number column wise and encircle the smallest number rpw wise. Solution : Reliance R1 R2 R3 A1 10 09 10 Airtel A2 15 10 16 A3 20 12 13 So, Value of game= 12 Reliance(0,1,0) Airtel (0,0,1) Ans- 1. Problem without saddle point: When there is no saddle point then we require to apply the law of dominance. Steps to solve: 1. Apply law of dominance- In this we remove the highest column and remove the lowest row compared to other columns and rows. 2. If we get a 2/2 matrix then difference of the column will be multiplied with the columns and difference of the rows will be multiplied by rows. Case of Henry and Dave Suppose there are two brokers accused of fraudulent trading activities: Dave and Henry. Both Dave and Henry are being interrogated separately and do not know what the other is saying. Both brokers want to minimize the amount of time spent in jail and here lies the dilemma. The sentences vary as follows:
  63. 63. Game Theory 63 Henry A1 A3 B1 02 05 2/5 B2 05 03 3/5 2/5 3/5 5 V= 2x2+5x3 = 19 5 5 Strategies Henry (2/5,3/5) Dave (2/5,3/5) Ans- 1) If Dave pleads not guilty and Henry confesses, Henry will receive the minimum sentence of one year, and Dave will have to stay in jail for the maximum sentence of five years. 2) If nobody makes any implications they will both receive a sentence of two years. 3) If both decide to plead guilty and implicate their partner, they will both receive a sentence of three years. Dave
  64. 64. Game Theory 64 4) If Henry pleads not guilty and Dave confesses, Dave will receive the minimum sentence of one year, and Henry will have to stay in jail for the maximum five years. Obviously, pleading guilty is the most attractive should the other plead not guilty since the sentence is only one year. However, if the other party also chooses to plead guilty, both will have to serve three years. On the other hand, if both parties plead not guilty, they'd have to serve two years in jail. Consequently, the risk of pleading not guilty is a five-year sentence, should the other choose to confess. Example: There are two player A and B with their a different strategies: A A1 A2 A3 B1 30 20 15 B B2 25 18 10 B3 19 15 25 SOLUTION :- A A1 A2 A3 B1 30 20 15 B B2 25 18 10 B3 19 15 25 B1 B2 B3 A1 30 20 15 A2 25 20 15 A3 19 15 25
  65. 65. Game Theory 65 B2 B3 A1 20 15 10/15 A3 15 25 5/15 10/15 5/15 15 V = 20X10 + 15X5 = 275 15 15 V = 15X10 + 25X5 = 275 15 15 B ( 0, 10/15, 5/15) A ( 10/15, 0, 5/15) Ans- EXAMPLE 2: There are two competitors Ramesh and Suresh having different strategies. Suresh S1 S2 S3 R1 10 5 -2 Ramesh R2 13 12 15 R3 16 14 10 Suresh S1 S2 S3 R1 10 5 -2 Ramesh R2 13 12 15 R3 16 14 10
  66. 66. Game Theory 66 S2 S3 R1 12 15 4/7 R3 14 10 3/7 5/7 2/7 7 V = 12X4+ 14x3 = 90 = 12.85 7 7 V = 12X5+ 15X2 = 90 = 12.85 7 7 Strategies: S(0,5/7,2/7) R(4/7,0,3/7) ANS- Example 2: The two car companies Maruti and Hyundai are competing with each other having different strategies. Maruti M1 M2 M3 M4 Hundai H1 18 13 5 10 H2 7 14 15 11 H3 6 3 14 16 Maruti M1 M2 M3 M4 Hundai H1 18 13 5 10 H2 7 14 15 11 H3 6 3 14 16
  67. 67. Game Theory 67 Maruti M1 M2 M3 Hundai H1 18 13 5 H2 7 14 15 Maruti M1 M2 Hundai H1 18 13 7 H2 7 14 5 1 11 12 V =18x7 +7x5 = 161 = 13.4 12 12 Maruti M1 M3 Hundai H1 18 5 8/21 H2 7 15 13/21 10/21 11/21 21 V =18x8 +7x13 = 235 = 11.19 21 21 In this case we will take the minimum value of the game that is 11.19 Strategies: Maruti ( 10/21,0,11/21,0) Hyundai ( 8/21,13/21,0) Ans- Graphical Representation of the above problem: Maruti M1 M2 M3 Hundai H1 18 13 5 H2 7 14 15H1 H2
  68. 68. Game Theory 68 18 18 17 17 M3 16 16 15 15 M2 14 14 13 13 12 12 11 11 10 10 9 9 8 8V=11.19 7 7 6 6 5 5 4 4 M1 3 3 2 2 1 1
  69. 69. Game Theory 69 Graphic Method at a glance: Row × Column Value of game Envelope Intersecting point 2 × m minimum Lower Highest M × 2 Maximum Upper Lowest Practice Problems: 1). There are two players Rafael Nadal and Roger Federer. They both have different strategies. Solve the game problem and find the Value of the game. Rafa R1 R2 R3 F1 20 28 14 Fedex F2 16 15 11 F3 24 19 12 Ans. Value of game=14 2). There are two players Lisa and Mona with different strategies. Find the value of game. Lisa L1 L2 L3 L4 M1 12 20 15 28 Mona M2 15 16 11 15 M3 16 25 17 26 Ans: Value of game=16 3). Two competitors X and Y are competing with each other.Both have different strategies against each other. Find value of game. Player x X1 X2 X3 Y1 16 25 13 Player y Y2 12 20 7 Y3 8 10 40 Ans: Value of the Game= 15.31
  70. 70. Game Theory 70 4). There are two players A and B having different strategies against each other. Find the Value of game. Player B B1 B2 B3 A1 1 7 2 Player A A2 6 2 7 A3 5 1 6 Ans: Value of game= 4 < 5). There are two players Gillette and Vi John. Both have different strategies to acquire better market share. Find the Value of Game. Show graphical representation. Gillette G1 G2 G3 V1 07 16 12 Vi John V2 09 17 19 V3 14 16 08 V4 12 15 11 Ans: Value of Game=12.125 6). Times of India and The Hindu are competing with each other having different strategies to win the market. Find the value of game and give the graphical representation. TOI T1 T2 T3 T4 T5 H1 03 06 03 07 09 Hindu H2 07 09 02 02 06 H3 09 10 07 04 15 Ans: Value of game= 5.28
  71. 71. Replacement Theory 71 REPLACEMENT THEORY The aim of the replacement theory was to show that quantitative analysis could help decision making within an organisation. INTRODUCTION Replacement theory is concerned with the problem of machinery, men or equipment is one which arises in every organisation. In any organisation, sooner or later all equipment needs to be replaced. Suppose, an organisation purchase an equipment and after few years or within a month it become less effective or useless due to either sudden or gradual deterioration in their efficiency, failure or breakdown and needs substantial expenditure on its maintenance. The problem, in such situation is, to determine the best policy to be adopted with respect to replacement of the equipment. The replacement theory provides answer to the following three types of situation in terms of optimal replacement period. a. Items such as machines, vehicles, tyres, etc. whose efficiency deteriorates with age due to constant use and which need increased operating and maintenance cost. In such cases deterioration level is predicted and is represented by (a) increased maintenance/operation cost, (b) its waste or scrap value and damage to them and safety risk. b. It such as light bulbs and tubes, radio and television parts, etc. which do not give any indication of deterioration with time but fail all of sudden and become completely useless. Such cases requires an anticipation of failure involving probabilities if failure. The optimum replacement policy is formulated to balance the wasted life of items replaced before against the costs incurred when items fail in service. c. In respect of replacement of employee in an organisation gradually reduces due to retirement, death, retrenchment and other reasons. DEFINITION: “Replacement theory deals with the analysis of assets/equipment which deteriorates with time and fix the optimal time of their replacement so that the total cost is the minimum.” Advantage of Replacement Theory: 1. It helps in decision making within an organisation. 2. It deals with the analysis of men, machines, equipment, etc which deteriorates with time and fix the optimal time to solve the issue. 3. By fixing the optimal time of the organisation with the help of replacement, it reduces the cost of maintenance and increased the production.
  72. 72. Replacement Theory 72 4. It helps management to taking decision when the old item has deteriorate and requires expensive maintenance. 5. It helps the management to taking the decision whether to replace now the expensive item which has deteriorate, or if not, when to reconsider replacement of the item in question. Limitation of Replacement Theory: 1. Future costs and resale prices of an equipment are predictable is quite Unrealistic. 2. Replacement theories in general are likely to be random variables calling for probabilistic approach to the analysis. 3. The historical costs in respect of an equipment requiring replacement are appropriate estimates of the costs for the equipment by which it is sought to be replaced may not hold. 4. Maintenance costs do not always follow a smooth pattern over a time. Very often, they are incurred in discrete lumps caused by such things as, for example, installing a new gearbox in van or reconditioning the body of the truck. In such cases, the best policy might be to be decide whether to scrap the vehicles (or other equipment) or undertake the major repairs to work and use it further. 5. In respect of the group replacement decision in case of items that fail suddenly, a practical objection is that all the items are replaced when group replacement take place whether they are working or not even if they are the ones that were installed only recently the ones that were. 6. The replacement could be carried out only at certain fixed time at the year ends or weekends. 7. In reality, the replacement can be, and is, done at any point during a given time. There are two types of items that lend themselves to replacement application. a. Items that deteriorate with age. b. Items that fail completely. When consideration items that deteriorates with age, chief elements of concern are the factors of: a. Increased operating cost, b. Idle time, and c. Increased repair cost.
  73. 73. Replacement Theory 73 Replacement models for the above situation should determine: Timing – When the equipment should be replaced. Selection – The type of replacement. Timing is complicated by decreasing salvage value, increasing Operating and maintenance cost and technological innovation. In essence, the problem also becomes that of estimating future cost, value and developments. There are given below graph of two possible approaches to the problem. First, equipment may be replaced when its performance declines to the point where it is no longer acceptable, the out put may be too low, quality too poor, breakdowns too frequent, etc. A drawback of this approach is that its response is too late as the equipment is already unsatisfactory. A better alternative would be to analyse costs and keep the equipment operating for the specific time which minimize to total costs. Performance of new equipment Minimal acceptable performance Replacement Replacement Time Performance (a) Operatingcostof newequipment Cost of operating Replacement Replacement Time (b)
  74. 74. Replacement Theory 74 Performance varying with age: (a) Performance deteriorating with time until replacement when a minimal acceptable is reached; (b) Increasing operating cost over time minimized by replacement policy. Types of Failure There are two types of failure are discussed below; Gradual Failure: It is a progressive in nature. That is, as the life of an item increases, its operational efficiency also deteriorates resulting in a. Increased the running cost. b. Decreased in its productivity c. Decreased in the resale or salvage value Mechanical items like pistons, rings, bearing tyres etc. fall under this category. Sudden Failure: This type of failure occurs in terms after some period of giving desired service rather than deterioration while in service. The period of giving desired services is not constant but follows some frequency distribution which may be progressive, retrogressive or random in nature. Types of replacement 1. Replacement of equipment which deteriorates with time 2. Replacements of items that fail completely 3. Staffing problems 1. Replacement of equipment which deteriorates with time Replacement decisions of such items are based on the economic life cycle cost concept or average monthly/ annual, in economic life cycle of, maintenance and operating cost in general increase with time and a stage come when these costs become so large that it is better to replace the item with new one. Some times in a Failure Gradual failure Sudden failure
  75. 75. Replacement Theory 75 system there are a number of alternatives in which we have to make comparison between the choices on the basis of cost involvement. 2. Replacement of items that fail completely. The second type of replacement problem is concerned with items that either work or fail completely. It is sometimes more economical to replace the group as a whole even if some of the items are functioning satisfactorily then to replace each item as it fails. Failures items have to be replace as they occur but it may be profitable at some stage. It is of two types:- a) Individual Replacement b) Group Replacement 3. Staff replacement The staff of an organization calls for replacement because people leave the organization due to inefficiency, resignation, retirement or death of employee from time to time. Therefore to maintain suitable strength of employee in system there is a need to formulate some recruitment policy. For this we assume that life distribution of the staff in a system is known to us. Steps for solving the problem; Step 1: Find the present value of the maintenance cost for each of the years, by multiplying the cost value by an appropriate present value factor (based on the given rate of discount and the time). Step 2: Accumulate present values obtained in step 1 up to each of the years 1, 2, 3... Add the cost of the equipment to each of these values. Step 3: Accumulate present value factors up to each of the year 1, 2, 3.… Step 4: Divide the cost plus cumulative maintenance costs for each year, obtained instep 2, by the corresponding cumulative present value factors in step 3. This gives the annualized costs for the various years. It may be noted that the annualized cost is also the weighted average of costs- the price value (in short PV) factors serve as weight here and the average is calculated as in the usual way, by dividing the summation of the products of the costs and their respective weights by the summation of the weights. KEY CONCEPTS: Year of Service- It is the year from purchasing year of the equipment till the year we are taking the service from it.
  76. 76. Replacement Theory 76 Running cost- It is the day to day cost incurred in operating equipment or performing unit. Cumulative running cost- It is the cost which become greater by stages or increasing by successive addition of running cost. Depreciation cost- It is the cost when there is a decrease in price or value of equipment due to its obsolescence or use. Total cost- It is the sum of cumulative cost and depreciation cost. Average cost- It is the total cost for all units produced divided by the year of service. Illustration: 1 A machine owner finds from his past records that costs pre year of maintaining a machine whose purchase price in ` 6,000 in as follows: Year 1 2 3 4 5 6 7 8 Maintenance Cost 1000 1200 1400 1800 2300 2800 3400 4000 Resale Price 3000 1500 1500 375 200 200 200 2000 Determine at what age machine should be replaced. Solution: Purchase Price (C) = ` 6,000 Determination of optimal replacement period Year Maintenance cost Cumulative Maintenance cost Resale Price (S) Capital Loss C –S Total Cost (T) Average Cost T/Year 1 2 3 4 5 6 7 8 1,000 1,200 1,400 1,800 2,300 2,800 3,400 4,000 1,000 2,200 3,600 5,400 7,700 10,500 13,900 17,900 3,000 1,500 1,500 375 200 200 200 2,000 3,000 4,500 5,250 5,625 5,800 5,800 5,800 4,000 4,000 6,700 8,050 11,025 13,500 16,300 19,700 23,700 4,000 3,350 2,950 2,756.25 2,700 2,716.6 2,814.29 2,962.50 The above table shows that the lowest average cost per year is at the end of 5th year, which is Rs. 2700.
  77. 77. Replacement Theory 77 Decision: Machine should be replaced after 5 yrs. Illustration: 2 The data of the operating cost per year and resale prices of equipment A whose purchase price is RS. 10000 are given here. Year 1 2 3 4 5 6 7 Operating Cost 1500 1900 2300 2900 3600 45000 55000 Resale Value 5000 2500 1250 600 400 400 400 A: What is the optimum period for replacement? B: When equipment A is 2 year old, equipment B , which is a new model for the same usage, is available the optimum period for replacement is 4 year with an AVG cost of RS.3600 should we change equipment A with that of B? If so when? Solution: Year Maintenance cost Cumulative Maintenance cost Capital Loss C –S Total Cost (T) Average Cost T/Year 1 1500 1500 5000 6500 6500.0 2 1900 3400 7500 10900 5450.0 3 2300 5700 8750 14450 4816.7 4 2900 8600 9400 18000 4500.0 5 3600 12200 9600 21800 4360.0* 6 4500 16700 9600 26300 4383.3 7 5500 22200 9600 31800 4542.9 Since the AVG. cost corresponding to the 5 yearly is the least, the optimal period of replacement = 5 years. (B) As the minimum average cost for equipment B is smaller than that for equipment. A, it is product to change the equipment. To decide the time of change, we would determine the cost of keeping the equipments in its 3rd, 4th, 5th year of life and compare each of these values with RS.3600 (the AVG. cost of equipment B). The equipment A shall be held as long as the marginal cost of holding it would be smaller than the minimum AVG. Cost for equipment B. The calculations are given below.
  78. 78. Replacement Theory 78 YEAR OPERATING COST DEPRECIATION TOTAL COST 3 2300 1250(2500-1250) 3550 4 2900 650(1250-600) 3550 5 3600 200(600-400) 3800 Illustration: 2 An airline requires 200 assistant hostesses, 300 hostesses, and 50 supervisors, Women are recruited at the age of 21, and if still in service retire at 60. Given the following life table, determine: a) How many women should be recruited in each year? b) At what age should promotion take place? Airline Hostesses Life Record Age No in services 21 1,000 22 600 23 480 24 384 25 307 26 261 27 228 28 206 Age No in services 29 190 30 181 31 173 32 167 33 161 34 155 35 150 36 146 Age No in services 37 141 38 136 39 131 40 125 41 119 42 113 43 106 44 99 Age No in services 45 93 46 87 47 80 48 73 49 66 50 59 51 53 52 46 Age No in services 53 39 54 33 55 27 56 22 57 18 58 14 59 11 - - Solution: If 1,000 women had been recruited each year for the past 39 years, then the total number of them recruited at the age of 21 and those serving up to the age of 59 is 6,480. Total numbers of women recruited in the airline are: 200+300+50=550. (a) Number of women to be recruited every year in order to maintain a strength of 550 hostesses 550 × (1,000/6,480) = 85 approx. (b) If the assistant hostesses are promoted at the age of X, then up to age (x - 1), 200 assistant hostesses will be required. Among 550 women, 200 are assistant hostesses. Therefore, out of strength of 1,000 there will be:
  79. 79. Replacement Theory 79 200 × (1,000/550) = 364 assistant hostesses. But from the life table given in the question, this number is available up to the age of 24 years. Thus, the promotion of assistant hostesses is due in the 25th year. Since out of 550 recruitments only 300 hostesses are needed, if 1,000 girls are recruited, then only 1000 × (300/500) = 545 (approx). will be hostesses. Hence, total number of hostesses and assistant hostesses in recruitment of 100 will be: 545 + 364 = 909. This means, only 1,000 – 909 = 91 supervisors are required. But from life table this number is available up to the age of 46 years. Thus promotion of hostesses to supervisors will be due in 47th year. ILLUSTRATION 3: A truck owner finds from his past records that maintained cost per year of a truck whose purchase price is Rs. 80000 are given below: Year 1 2 3 4 5 6 7 8 Maintenance cost 10000 13000 17000 22000 29000 38000 48000 60000 Resale price 40000 20000 12000 6000 5000 4000 4000 4000 Find the optimal replacement period. SOLUTION: Using the given data the minimum average annual cost of the equipment is computed in the table: Year Running cost M Total running cost ∑Mi Depreciation C-S Total cost C-S+∑Mi Average annual cost 1 10000 10000 40000 50000 50000 2 13000 23000 60000 83000 41500 3 17000 40000 68000 108000 36000 4 22000 62000 74000 166000 34000 5 29000 91000 75000 205000 33200 6 31000 129000 76000 136000 34167 7 48000 177000 76000 253000 36143 8 60000 237000 76000 313000 39125
  80. 80. Replacement Theory 80 Clearly the minimum average cost is in fifth year and is Rs. 33200. Hence the equipments must be replaced after 5 years ILLUSTRATION 4: A plant manager is considering replacement policy for a new machine. He estimates the following: Year Cost in Rupees Replacement Cost at the beginning of the year Salvage Value at the end of the Year (S) Operating Cost 1 30,000 18,000 7,500 2 33,000 15,000 9,000 3 37,500 12,000 12,000 4 42,000 7,500 15,000 5 48,000 3,000 19,500 6 57,000 0 24,000 SOLUTION: Table for different replacement costs will be as under: Year Maintenance Cost Cumulative Maintenance Cost ∑Mi Replacement Cost at the beginning of the year R Capital Loss R-S (Salvage Value) Total Cost ∑Mi + R-S Average Cost ∑Mi-R- S/i 1 7,500 7,500 30,000 12,000 19,500 19,500 2 9,000 16,500 33,000 18,000 34,500 17,250 3 12,000 28,500 37,500 25,500 54,000 18,000 4 15,000 43,500 42,000 34,500 78,000 19,500 5 19,500 63,000 48,000 45,000 1,08,000 21,600 6 24,000 87,000 57,000 57,000 1,44,000 24,000 Since the average cost for 2nd year (17250) is minimum the optimal replacement period is two year.
  81. 81. Replacement Theory 81 Numerical Question: 1. The following table gives the running costs per year and resale values of certain equipment whose purchase price is Rs6500. At what year is the replacement are optimally. Year 1 2 3 4 5 6 7 8 Running Cost 1400 1500 1700 2000 2400 2800 3300 3800 Resale Price 4000 3000 2200 1700 1300 1000 1000 1000 (Ans: After 5 years) 2. The cost of a machine is ` 10,000 and the other relevant information is given below: Period Running Cost Resale Price 1 1000 7000 2 1200 5000 3 1400 4750 4 1800 4375 5 2300 4200 6 2800 4200 7 3400 4200 8 4000 4200 Find the optimal replacement period for the machine. (Ans: 5yrs optimal replacement cost per year ` 2700.) 3. The Cost of a Scooter is ` 30000 and other details are given below: Year 1 2 3 4 5 6 Maintenance Cost 300 1000 1500 3000 4800 6000 Resale Value 20000 15300 12550 11000 6100 3400 Find the Optimal replacement period for the scooter. (Ans: 4years)
  82. 82. Replacement Theory 82 4. A machine owner finds from his past records that costs pre year of maintaining a machine whose purchase price in Rs. 6000 in as follows: Year 1 2 3 4 5 6 7 8 Maintenance cost 1000 1200 1400 1600 2300 2800 3400 4000 Resale price 3000 1500 1500 315 200 200 200 2000 Determine at what age machine should be replace? 5. A Fleet owner finds from his past records that the cost per year of running a vehicle, whose purchase price is RS 50,000 is: YEAR 1 2 3 4 5 6 7 RUNNING COST (RS) 5000 6000 7000 9000 11500 16000 18000 RESALE VALUE(RS) 30000 15000 7500 3750 2000 2000 2000 Thereafter, running cost increases by Rs 2000, but resale value remains constant at Rs 2000. At what age is a replacement due? 6. The cost of a machine is Rs 6100 and it’s scrap value is only Rs 100. The maintenance cost are found from experience to be: Year 1 2 3 4 5 6 7 8 Maintenance cost(Rs) 100 250 400 600 900 1250 1600 2000 When should the machine be replaced?
  83. 83. Queuing Theory 83 QUEUING THEORY INTRODUCTION Queuing theory deals with problems that involve waiting (or queuing). It is quite common that instances of queue occurs everyday in our daily life. Examples of queues or long waiting lines might be  Waiting for service in bank and at reservation counter.  Waiting for a train or bus.  Waiting at barber saloon.  Waiting at doctors’ clinic. Whenever a customer arrives at a service facility, some of them usually have to wait before they receive the desired service. This form a queue or waiting line and customer feel discomfort either mentally or physically because of long waiting queue. We infer that queues from because the service facilities are inadequate. If service facilities are increased, then the question arise how much to increase? For example, how many buses would be needed to avoid queues? How many reservation counters would be needed to reduce the queue? Increase in number of buses and reservation counters requires additional resources. At the same time, cost due to customer dissatisfaction must also be considered. Symbols and notations: n = total number of customers in the system, both waiting and in service µ = average number of customers being serviced per unit of time. λ = average number of customers arriving per unit of time. C = number of parallel service channels Ls or E(n) = average number of customers in the system, both waiting in the service. Lq or E(m) = average number of customers waiting in the queue Ws or E(w) = average waiting time of a customer in the system both waiting and in service Wq or E(w) = average waiting time of a customer in the queue Pn (t = probability that there are n customer in the queue
  84. 84. Queuing Theory 84 Queuing system The customers arrive at service counter (single or in a group) and attended by one or more servers. A customer served leaves the system after getting the service. In general, a queuing system comprise with two components, the queue and the service facility. The queue is where the customers are waiting to be served. The service facilivy is customers being served and the individual service stations. SERVICE SYSTEM The service is provided by a service facility (or facilities). This may be a person (a bank teller, a barber, a machine (elevator, gasoline pump), or a space (airport runway, parking lot, hospital bed), to mention just a few. A service facility may include one person or several people operating as a team. There are two aspects of a service system—(a) the configuration of the service system and (b) the speed of the service. Configuration of the service system The customers’ entry into the service system depends upon the queue conditions. If at the time of customers’ arrival, the server is idle, then the customer is served immediately. Otherwise the customer is asked to join the queue, which can have several configurations. By configuration of the service system we mean how the cost of waiting cost of service Level of Service FastLow High Total cost of the service service Cost Low optical service level
  85. 85. Queuing Theory 85 service facilities exist. Service systems are usually classified in terms of their number of channels, or numbers of servers. Single Server – Single Queue The models that involve one queue – one service station facility are called single server models where customer waits till the service point is ready to take him for servicing. Students’ arriving at a library counter is an example of a single server facility. Several (Parallel) Servers – Single Queue In this type of model there is more than one server and each server provides the same type of facility. The customers wait in a single queue until one of the service channels is ready to take them in for servicing Several Servers – Several Queues This type of model consists of several servers where each of the servers has a different queue. Different cash counters in an electricity office where the customers can make payment in respect of their electricity bills provide an example of this type of model.
  86. 86. Queuing Theory 86 Service facilities in a series In this, a customer enters the first station and gets a portion of service and then moves on to the next station, gets some service and then again moves on to the next station. …. and so on, and finally leaves the system, having received the complete service. For example, machining of a certain steel item may consist of cutting, turning, knurling, drilling, grinding, and packaging operations, each of which is performed by a single server in a series. Service Facility. Characteristics of Queuing System In designing a good queuing system, it is necessary to have a good. Information about the model. The characteristic listed below would Provide sufficient information. 1. The Arrival pattern. 2. The service mechanism. 3. The queue discipline. 4. The number of service channels. 5. Number of Service Stages 1. The Arrival pattern. Arrivals can be measured as the arrival rate or the interarrival time (time between arrivals).
  87. 87. Queuing Theory 87 Interarrival time =1/ arrival rate These quantities may be deterministic or stochastic (given by a propbability distribution). Arrivals may also come in batches of multiple customers, which is called batch or bulk arrivals. The batch size may be either deterministic or stochastic. (i) Balking: The customer may decide not to enter the queue upon Arrival, perhaps because it is too long. (ii) Reneging: The customer may decide to leave the queue after waiting a certain time in it. (ii i) Jockeying: If there are multiple queues in parallel the customers may switch between them. (iv) Drop-o®s: Customers may be dropped from the queue for reasons outside of their control. (This can be viewed as a generalisation of reneging.) 2. Service Pattern As with arrival patterns, service patterns may be deterministic or stochastic. There may also be batched services. The service rate may be state-dependent. (This is the analoge of impatience with arrivals.) Note that there is an important di®erence between arrivals and services. Services do not occur when the queue is empty (i.e. in this case it is a no-op). 3. Queue Discipline This is the manner by which customers are selected for service. (i) First in First Out (FIFO). (ii) Last in First Out (LIFO), also called (iii) Service in Random Order (SIRO). (iv) Priority Schemes. Priority schemes are either: Preemptive: A customer of higher priority immediately displaces any customers of lower priority already in service. The displaced customer's service may be either resumed from where it was left o®, or started a new. Non-Preemptive: Customers with higher priority wait current service completes, before being served.
  88. 88. Queuing Theory 88 4. The number of service channels 5. Number of Service Stages Customers are served by multiple servers in series. In general, a multistage queue may be a complex network with feedback Application of queuing theory: Queing theory has been applied to a great variety of business situations. Here we shall discuss a few problem s where the theory may be applied- 1) Waiting line theory can be applied to be determine the number of checkout counters needed to secure smooth and economic operations of its stored at various time during the day of a super market or a departmental store . 2) Waiting line theory can be used to analyze the delays at the toll booths of bridges and tunnels.
  89. 89. Queuing Theory 89 3) Waiting line theory can be used to improve the customers service at restaurants, cafeteria, gasoline service station, airline counters, hospitals etc, 4) Waiting line theory can be used to determine the proper determine the proper number docks to be constructed in the building of terminal facilities for trucks &ships. 5) Several manufacturing firms have attacked the problems of machine break down & repairs by utilizing this theory. Waiting line theory can be used to determine the number of personnal to be employed so that the cost of the production loss from down time & the cost f repairman is minimized. 6) Queuing theory has been extended to study a wage incentive plan Queuing theory (Limitations) 1) Most of the queuing models are quite complex & cannot be easily understood. 2) Many times form of theoretical distribution applicable to given queuing situations is not known. 3) If the queuing discipline is not in” first in, first out”, the study of queuing problems become more difficult. BASIC POINTS Customer: (Arrival) The arrival unit that requires some services to performed. Queue: The number of Customer waiting to be served. Arrival Rate (λ): The rate which customer arrive to the service station. Service rate (µ): The rate at which the service unit can provide services to the customer If Utilization Ratio Or Traffic intensity i.e λ /µ λ / µ > 1 Queue is growing without end. λ / µ < 1 Length of Queue is go on diminishing. λ /µ = 1 Queue length remain constant. When Arrival Rate (λ) is less than Service rate (µ) the system is working. i.e λ< µ (system work)
  90. 90. Queuing Theory 90 Formulas µ=Service Rate λ= Arrival Rate 1. Traffic Intensity (P)= λ /µ 2. Probability Of System Is Ideal (P0) =1-P P0 = 1- λ /µ 3. Expected Waiting Time In The System (Ws) = 1/ (µ- λ) 4. Expected Waiting Time In Quie (Wq) = λ / µ(µ- λ) 5. Expected Number Of Customer In The System (Ls)= λ / (µ-λ) Ls=Length Of System 6. Expected Number Of Customers In The Quie (Lq)= λ 2/ µ(µ- λ) 7. Expected Length Of Non-Empty Quie (Lneq)= µ/ (µ- λ) 8. What is the Probability Track That K Or More Than K Customers In The System. P >=K (P Is Greater Than Equal To K) = (λ /µ)K 9. What Is The Probability That More Than K Customers Are In The System (P>K)= (λ /µ)K+1 10. What Is The Probability That Atleast One Customer Is Standing In Quie. P=K=(λ /µ)2 11. What Is The Probability That Atleast Two Customer In The System P=K=(λ /µ)2 Solved Example Question 1. People arrive at a cinema ticket booth in a poison distributed arrival rate of 25per hour. Service rate is exponentially distributed with an average time of 2 per min. Calculate the mean number in the waiting line, the mean waiting time, the mean number in the system , the mean time in the system and the utilization factor? Solution: Arrival rate λ=25/hr Service rate µ= 2/min=30/hr
  91. 91. Queuing Theory 91 Length of Queue (Lq) = λ 2/ µ(µ- λ) = 252/(30(30-25)) =4.17 person Expected Waiting Time In Quie (Wq) = λ / µ(µ- λ) =25/(30(30-25)) =1/6 hr= 10 min Expected Waiting Time In The System (Ws) = 1/ (µ- λ) =1/(30-25) =1/5hr= 12 min Utilization Ratio = λ /µ =25/30 =0.8334 = 83.34% Question 2. Assume that at a bank teller window the customer arrives at a average rate of 20 per hour according to Poisson distribution .Assume also that the bank teller spends an distributed customers who arrive from an infinite population are served on a first come first services basis and there is no limit to possibl e queue length. 1. What is the value of utilization factor? 2. What is the expected waiting time in the system per customer? 3. What is the probability of zero customer in the system? Solution: Arrival rate λ=20 customer per hour Service rate µ= 30 customer per hour 1. Utilization Ratio = λ /µ = 20/30 = 2/3 2. Expected Waiting Time In The System (Ws) = 1/ (µ- λ) =1/(30-20) =1/10 hour = 6 min 3. Probability of zero customers in the system P0 = 1 – P =1- 2/3 = 1/3

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