oDesk 2008 Global Offshore Outsourcing Statistics Report

2008 Global Outsourcing Statistics Report January 2008 Statistics Report January 2008

AGENDA  Background  Summary of findings  2008 Country Statistics •Canada •India •Pakistan •Philippines •Russia •Ukraine •United States •Hours by Week  How to use this data  Methodology Statistics Report December 15, 2008

BACKGROUND oDesk (www.odesk.com) is the leading marketplace for online work teams with the best business model for both buyers and providers Over 125,000 professional contractors, including software engineers, web developers, graphic designers, writers, researchers, and virtual assistants around the world provide services via oDesk. The average job size on oDesk is $4,000 zz The following presentation summarizes oDesk’s 2008 activity in Canada Click here to see complete oDesk Outsourcing Statistics Statistics Report December 15, 2008

SUMMARY OF FINDINGS The United States has the greatest number of providers and highest average feedback rating. Homeshoring within the US continues to gain momentum. Outsourcing to the Philippines is growing faster than any other country. Its largest category is Knowledge Processing Outsourcing (KPO), including data entry and virtual assistants. The country’s average feedback rating recently surpassed the oDesk average for the first time. India remains the dominant player in the industry, boasting the highest number of new hires. Its largest work category is software and web development. Software and Web Developers are earning nearly 3x the rates of writers and administrative assistants around the world. The total number of providers, average hourly rate charge, and average feedback score of our 7 featured countries are summarized below: Canada Total Providers: 3,581 Russia Total Providers: 2,721 Average Hourly Rate Charge: $19.60 Average Hourly Rate Charge: $16.86 Average Feedback Score: 4.32 Average Feedback Score: 4.31 India Total Providers: 27,454 Ukraine Total Providers: 2,929 Average Hourly Rate Charge: $12.52 Average Hourly Rate Charge: $15.96 Average Feedback Score: 4.01 Average Feedback Score: 4.36 Pakistan Total Providers: 5,960 USA Total Providers: 52,637 Average Hourly Rate Charge: $11.13 Average Hourly Rate Charge: $18.32 Average Feedback Score: 4.36 Average Feedback Score: 4.40 Philippines Total Providers: 17,213 Average Hourly Rate Charge: $6.33 Average Feedback Score: 4.30 Click here to see complete oDesk Outsourcing Statistics Statistics Report December 15, 2008

CANADA OVERVIEW  Canada has a total of 3,581 providers, with an average hourly charge rate of $19.60 and an average feedback score of 4.32  Statistics on the top provider cities can be found on oDesk’s Canada Provider Map: Click here to see complete oDesk Canada Overview Statistics Report December 15, 2008

CANADA HOURLY RATES VS oDESK AVERAGE Canada’s average hourly rate has consistently been above the oDesk average for the past two years Click here to find Canada providers on oDesk Statistics Report December 15, 2008

CANADA AVERAGE FEEDBACK VS oDESK AVERAGE Canada’s average feedback score is above the oDesk average zz Click here to find Canada providers on oDesk Statistics Report December 15, 2008

CANADA PROVIDER DISTRIBUTION Software developers, followed by data entry professionals are the most common types of providers in Canada zz Click here to find Canada providers on oDesk Statistics Report December 15, 2008

CANADA HOURS BY WEEK Hours worked in Canada has been rising steadily for the past two years zz Click here to find Canada providers on oDesk Statistics Report December 15, 2008

INDIA OVERVIEW  India has a total of 27,454 providers, with an average hourly charge rate of $12.52 and an average feedback score of 3.99  Statistics on the top provider cities can be found on oDesk’s India Provider Map: zz Click here to see complete oDesk India Overview Statistics Report December 15, 2008

INDIA HOURLY RATES VS oDESK AVERAGE India’s average hourly rate has consistently been below the oDesk average for the past two years zz Click here to find India providers on oDesk Statistics Report December 15, 2008

INDIA AVERAGE FEEDBACK VS oDESK AVERAGE India’s average feedback score has consistently been below the oDesk average for the last two years zz Click here to find India providers on oDesk Statistics Report December 15, 2008

INDIA PROVIDER DISTRIBUTION Software developers are by Software developers are by far the most common type of providers in India zz Click here to find India providers on oDesk Statistics Report December 15, 2008

INDIA HOURS BY WEEK Hours worked in India continues to grow, but at a slower rate than before zz Click here to find India providers on oDesk Statistics Report December 15, 2008

PAKISTAN OVERVIEW Pakistan has a total of 5,960 providers, with an average hourly charge rate of $11.13 and an average feedback score of 4.36  Statistics on the top provider cities can be found on oDesk’s Pakistan Provider Map:  The following presentation summarizes oDesk’s 2008 activity in Pakistan Click here to see complete oDesk Pakistan Overview Statistics Report December 15, 2008

PAKISTAN HOURLY RATES VS oDESK AVERAGE Pakistan’s average hourly rate has been below the oDesk average for the majority of the past two years Click here to find Pakistan providers on oDesk Statistics Report December 15, 2008

PAKISTAN AVERAGE FEEDBACK VS oDESK AVERAGE Pakistan’s average feedback score is currently close to the oDesk average Click here to find Pakistan providers on oDesk Statistics Report December 15, 2008

PAKISTAN PROVIDER DISTRIBUTION Software developers/designers, followed by data entry professionals are the most common types of providers in Pakistan Click here to find Pakistan Providers on oDesk Statistics Report December 15, 2008

PAKISTAN HOURS BY WEEK Hours worked in Pakistan has been rising steadily for the past two years Click here to find Pakistan providers on oDesk Statistics Report December 15, 2008

PHILIPPINES OVERVIEW The Philippines has a total of 17,213 providers, with an average hourly charge rate of $6.33 and an average feedback score of 4.30 Statistics on the top provider cities can be found on oDesk’s Philippines Provider Map: zz Click here to see complete oDesk Philippines Overview Statistics Report December 15, 2008

PHILIPPINES HOURLY RATES VS oDESK AVERAGE The Philippines average hourly rate has consistently been below the oDesk average for the past two years, and has dropped significantly zz Click here to find Philippines providers on oDesk Statistics Report December 15, 2008

PHILIPPINES AVERAGE FEEDBACK VS oDESK AVERAGE The Philippines average feedback score is about the same as the oDesk average zz Click here to find Philippines providers on oDesk Statistics Report December 15, 2008

PHILIPPINES PROVIDER DISTRIBUTION Data entry professionals are by far the most common types of providers in the Philippines zz Click here to find Philippines providers on oDesk Statistics Report December 15, 2008

PHILIPPINES HOURS BY WEEK Hours worked in the Philippines has grown explosively in the past year zz Click here to find Philippines providers on oDesk Statistics Report December 15, 2008

RUSSIA OVERVIEW Russia has a total of 2,721 providers, with an average hourly charge rate of $16.86 and an average feedback score of 4.36 Statistics on the top provider cities can be found on oDesk’s Russia Provider Map: zz Click here to see complete oDesk Russia Overview Statistics Report December 15, 2008

RUSSIA HOURLY RATES VS oDESK AVERAGE Russia’s average hourly rate is now above the oDesk average and has been consistently rising for the past two years Statistics on the top provider cities can be found on oDesk’s Russia Provider Map: zz Click here to find Russia providers on oDesk Statistics Report December 15, 2008

RUSSIA AVERAGE FEEDBACK VS oDESK AVERAGE Russia’s average feedback is now above the oDesk average and has been consistently rising for the past two years zz Click here to find Russia providers on oDesk Statistics Report December 15, 2008

RUSSIA PROVIDER DISTRIBUTION Software developers are by far the most common types of providers in Russia zz Click here to find Russia providers on oDesk Statistics Report December 15, 2008

RUSSIA HOURS BY WEEK Hours worked in Russia has been rising steadily for the past two years zz Click here to find Russia providers on oDesk Statistics Report December 15, 2008

UKRAINE OVERVIEW Ukraine has a total of 2,929 providers, with an average hourly charge rate of $15.96 and an average feedback score of 4.39 Statistics on the top provider cities can be found on oDesk’s Ukraine Provider Map: The following presentation summarizes oDesk’s 2008 activity in Ukraine zz Click here to see complete oDesk Ukraine Overview Statistics Report December 15, 2008

UKRAINE HOURLY RATES VS oDESK AVERAGE Ukraine’s average hourly rate is now above the oDesk average and has been consistently rising for the past two years zz Click here to find Ukraine providers on oDesk Statistics Report December 15, 2008

UKRAINE AVERAGE FEEDBACK VS oDESK AVERAGE Ukraine’s average feedback score has consistently been above the oDesk average zz Click here to find Ukraine providers on oDesk Statistics Report December 15, 2008

UKRAINE PROVIDER DISTRIBUTION  Software developers are by far the most common types of providers in Ukraine zz Click here to find Ukraine providers on oDesk Statistics Report December 15, 2008

UKRAINE HOURS BY WEEK Hours worked in Ukraine has been rising steadily for the past two years zz Click here to find Ukraine providers on oDesk Statistics Report December 15, 2008

UNITED STATES OVERVIEW  The United States has a total of 52,637 providers, with an average hourly charge rate of $18.32 and an average feedback score of 4.39  Statistics on the top provider cities can be found on oDesk’s United States Provider Map: zz Click here to see complete oDesk United States Overview Statistics Report December 15, 2008

UNITED STATES HOURLY RATES VS oDESK AVERAGE The United States average hourly rate has consistently been above the oDesk average for the past two years Statistics on the top provider cities can be found on oDesk’s United States Provider Map: zz Click here to find United States providers on oDesk Statistics Report December 15, 2008

UNITED STATES AVERAGE FEEDBACK VS oDESK AVERAGE The United States average feedback score has consistently been above the oDesk average for the past two years zz Click here to find United States providers on oDesk Statistics Report December 15, 2008

UNITED STATES PROVIDER DISTRIBUTION Data entry professionals, followed by consultants, are the most common types of providers in the United States zz Click here to find United States providers on oDesk Statistics Report December 15, 2008

UNITED STATES HOURS BY WEEK Hours worked in the United States has been rising steadily for the past two years zz Click here to find United States providers on oDesk Statistics Report December 15, 2008

HOW TO USE THIS DATA • Buyers: – Understand which countries have • What types of skills • The highest and lowest hourly rates • The highest and lowest average feedback scores – See which countries are growing the fastest (in terms of hours worked) – Make educated decisions as you interview candidates on oDesk • Providers: – Compare your rates & feedback to others in your country and around the world zz – Be proud about your country’s skills and feedback • Both: – Feel confident that oDesk has the best business model for all parties, and thus continues to change how the world works *For a more complete summary of oDesk statistics, (and grow explosively visit the oConomy Statistics Report December 15, 2008

METHODOLOGY Global Provider Maps: Top 20 cities in country, in terms of number of oDesk providers, are included. Cities must have minimum of 20 providers. Hourly Rates vs. oDesk Average Charts: Assignments on or after January 1, 2007, with greater than 0 hours and greater than a $1.11 hourly rate are included. This is the average rate of actual work performed, not the rates listed in providers’ personal profiles. Average Feedback vs. oDesk Average Charts: Providers with at least one feedback score who have last worked on or after January 1, 2007, are included Hours Worked Charts: Assignments on or after January 1, 2007, are included Statistics Report December 15, 2008

Statistics Report December 15, 2008

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oDesk 2008 Global Offshore Outsourcing Statistics Report

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