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Dial 100 & 108 Distress Call Response Management Systems
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Dial 100 & 108 Distress Call Response Management Systems

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Distress Call Response Management Systems

Distress Call Response Management Systems

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  • 1. TRINITY SKYTRACK Automated Vehicle Location & Tracking System Distress Call Response Management System (DCRMS) Giving you the vision to control ANGELS (Ambulance Network Group of Emergency Life Savers) Kozhikode 27th Sept 2010 Giving you the vision to control
  • 2. TRINITY SKYTRACK Distress Call Response Management System (DCRMS) provides visibility of entire Ambulance Vehicle Fleet and helps the Control Room Officer Allocate and Dispatch vehicles optimally. Trinity Sky Track gives you the Vision to control,and therefore reduce RESPONSE TIME and increase EFFICIENCY in providing Emergency Assistance. Giving you the vision to control
  • 3. TRINITY SKYTRACK DCRMS Architecture Giving you the vision to control
  • 4. GSM/GPRS NETWORK GPS Satellite Network Server GSM I/F Web / Intanet I/F GSM GPS GSM µC Vehicle Mounted Unit Users TRINITY SKYTRACK Communication Architecture A powerful microprocessor based device, fitted in the vehicle, has a satellite based Global Positioning System (GPS) receiver and a GSM/GPRS module which obtains location information and relays it back to a Central Control Room Server over the mobile phone network. Giving you the vision to control
  • 5. TRINITY SKYTRACK Integrated DCRMS Solution Wireless communication system Vehicle tracking Distress call response / Dial XXXX system GIS based MIS & Control System Giving you the vision to control
  • 6. TRINITY SKYTRACK DCRMS - Rationale Automated support required for : Receiving Distress Calls Gathering Caller’s Details Finding the geographical position of caller Identifying the proximate vehicle Sending instructions to the vehicle Logging voice/data communication Generating reports based on queries Giving you the vision to control
  • 7. TRINITY SKYTRACK DCRMS Overview Distress calls to be attended by a ‘Dispatcher’ Basic call details retrieved automatically Support to get additional information Continuous data/voice communication Real-Time location display of vehicles Multiple calls to be handled Movement of vehicle towards the spot monitored Display of calling and distress locations on a digital map Nearest vehicle to be instructed immediately All interactions to be recorded, real-time status checking Giving you the vision to control
  • 8. TRINITY SKYTRACK DCRMS - GIS Server Stores map data Runs a map server Ajax-enabled multilayered map loading Dynamic scripting to update vehicle positions Subscriber database with GPS data Geo-coded Categorised Hospitals Giving you the vision to control
  • 9. TRINITY SKYTRACK DCRMS - Sequence of Actions The Ambulances are fitted with GPS/GPRS Tracking units Dispatchers view a digital map of the city The Mobile Units continuously update the Base Station with their location information, which in turn is displayed at the GUI of Dispatchers, with the help of the GIS server In case of distress, the individual dials “XXXX” for assistance This call is routed to the PSTN Gateway in the Control Room from the PSTN Exchange PSTN Gateway converts it to IP packets Giving you the vision to control
  • 10. TRINITY SKYTRACK DCRMS - Sequence of Actions The Gateway routes the call to a free Dispatcher The Gateway forwards the caller id to the GIS server Caller’s location is spotted on the display of the Dispatcher ( where telephone location data is geo referenced) The Operator at the Dispatcher station attends the call The Operator collects the details of the location where support is to be extended if different from the caller location Dispatcher sends the address of distress location to the GIS Server, if required, and it is also spotted in the map Giving you the vision to control
  • 11. TRINITY SKYTRACK DCRMS - Sequence of Actions The Operator then identifies the nearby free Ambulance vehicle The Operator sends details of the location, priority and any other information of interest to the identified Ambulance vehicle If required, a voice call can also be set up / patched with the Ambulance vehicle Vehicles moves to the distress spot, it can be watched and guided. Wherever required, the ambulance can be guided to take the patient to the appropriate geo-referenced hospital On completing the mission, the ambulance vehicle sends a pre-defined status message, indicating the end of actions All activities at each workstation is logged Reports can be generated in various formats based on different parameters. The Duty officer will have access to all data. Giving you the vision to control
  • 12. TRINITY SKYTRACK Vehicle Mounted Unit Features Location from GPS Satellite System Over the air Configurable Location update rate Over the air updation of Firmware Pre-programmed emergency messages / phone calls Voice Communication through GSM network Vehicle Power Source compatible power supply Compact, Rugged Easily mountable device design with integrated antennas Optional LCD / TFT Display Giving you the vision to control
  • 13. TRINITY SKYTRACK VTS Software Features … Latest position of vehicle on digitized map Route traveled display on digitized map Route Travelled & Distance Reports Geo Fencing - Route Deviation Reports Schedule Deviation Reports Halt Reports Speed Violation Reports Operation Duration Reports Giving you the vision to control
  • 14. TRINITY SKYTRACK Fleet Management Benefits … Total visibility of Fleet Movement Accurate reporting of distances travelled Monitoring of Statutory compliances - Insurance, Taxes, Permits etc. Monitoring of Fuel / Lubricant Consumption Monitoring of Resource Utilisation / Idling Monitoring of Vehicle Service Schedules Logging & Monitoring of Start and End times of Trips / Schedules Summary reports Giving you the vision to control
  • 15. TRINITY SKYTRACK Call Taker – Data Collection Giving you the vision to control
  • 16. TRINITY SKYTRACK The Dispatcher Giving you the vision to control
  • 17. TRINITY SKYTRACK The Supervisor Giving you the vision to control
  • 18. TRINITY SKYTRACK Phone Catalogue Categorized on Priority Important Phone Nos. Public Service Org. Dynamic Updating Instant Call Setup Giving you the vision to control
  • 19. TRINITY SKYTRACK DCRMS Reports Giving you the vision to control
  • 20. TRINITY SKYTRACK DCRMS Reports - Report on Single Event Giving you the vision to control
  • 21. TRINITY SKYTRACK DCRMS Reports - An Event Report with Image Giving you the vision to control
  • 22. TRINITY SKYTRACK DCRMS Reports - Daily Report of Call Takers Giving you the vision to control
  • 23. TRINITY SKYTRACK Dispatcher Workstation – Screen Grab Giving you the vision to control
  • 24. TRINITY SKYTRACK Dispatcher Workstation – Screen Grab Giving you the vision to control
  • 25. TRINITY SKYTRACK DCRMS Reports Giving you the vision to control
  • 26. Control Room Giving you the vision to control
  • 27. Control Room Giving you the vision to control
  • 28. TRINITY SKYTRACK Compelling Reasons…. Technology Thoroughly field tested (>5 years) Trinity’s Technology Partner - CDAC / ER&DCI (India’s premier electronics R&D organisation ) Trinity is an Advanced Industry Optimised ISV Partner of IBM. Skytrack solution is ported to IBM middleware and tested for functionality, scale and reliability. Designed and developed to suit challenging Indian Field conditions. SkyTrack - CDAC Distress Call Response Management Systems implemented for Police Forces in several Indian Cities Kochi - Kozhikode - Kolkata - Bhopal - Indore - Shillong - Thiruvananthapuram Attractive Value Proposition Giving you the vision to control
  • 29. ABOUTTRINITY Pioneer in LBS Solutions 50 + Employees ISO 9001 : 2008 Certified SEI CMM Level 3 Software Engineering Practices Telemetry, Location Based Services Giving you the vision to control
  • 30. TRINITY - CLIENTS & ALLIANCE PARTNERS Giving you the vision to control
  • 31. TRINITY SKYTRACK Giving you the vision to control Please Contact: Amit Mehra :0091-9999382002 amit.mehra@trinityinfoway.com Thank you Giving you the vision to control