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Communication Skills For Success

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Communication Skills For Success

Communication Skills For Success

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  • 1. Communication Skills for Success (new challenges)
  • 2. An inspiration and adopted from :- Dennis Rivers,MA P art of the global information outreach of The Cooperative Communication Skills Extended Learning Community Communication Skills for Success (new challenges)
  • 3. There are Seven Challenges in new communication Communication Skills for Success (new challenges)
  • 4. What are the Seven Challenges ? Communication Skills for Success (new challenges)
  • 5. Here are seven challenges:- 1. S tart by listening more carefully and more responsively 2. E xplaining your conversational intent and inviting consent 3. E xpressing yourself more clearly and completely 4. T ranslating criticisms and complaints into requests 5. A sking questions more ”open-endedly” and more creatively 6. T hanking… Explore and express more appreciation, gratitude,challenge,encouragement and delight 7. A dopting the continuous learning perspective Challenge One Challenge Two Challenge Three Challenge Five Challenge Six Challenge Seven Communication Skills for Success (new challenges)
  • 6. Challenge One. Start by listening more carefully and more responsively C hallenge one acknowledging the feelings and wants that people express in word and mood. Actively acknowledging another person’s experience does not have to mean that you agree or approve. Compassionately allow people to feel whatever they feel. People are much more likely to listen if they have been listened to with actively expressed acknowledgments. Challenge One Challenge Two Challenge Three Challenge Five Challenge Six Challenge Seven Communication Skills for Success (new challenges)
  • 7. Challenge Two. Explaining your conversational intent and inviting consent U se one of 30 basic conversational invitations such as, ”Right now I would like to take a few minutes and ask you about... [subject].” The more involve­ment a conversation is going to require, the more you will benefit by sharing your conversational goal and inviting the conscious cooperation of your conversation partner. Challenge One Challenge Two Challenge Three Challenge Five Challenge Six Challenge Seven Communication Skills for Success (new challenges)
  • 8. Challenge Three. Expressing yourself more clearly and completely G iving your challenge three listeners the information they need to understand (mentally reconstruct) your experiences more fully. One good way is to use ”the five I-messages”: What/how I (1 ) observe, (2) am feeling, (3) because I interpret/evaluate/need, and now I (4)want to request, and (5)envision/hope for from request. Good for self-understanding, too. Challenge One Challenge Two Challenge Three Challenge Five Challenge Six Challenge Seven Communication Skills for Success (new challenges)
  • 9. Challenge Four. Translating criticisms and complaints into requests T he positive results of having your request granted. Do this for both your own complaints and the complaints that others bring to you. Focusing on the positive outcome shows respect to the recipient of a request as having a positive contribution to make, and shifts focus from past mistakes to present and future successes. Challenge One Challenge Two Challenge Three Challenge Five Challenge Six Challenge Seven Communication Skills for Success (new challenges)
  • 10. Challenge Five. Asking questions more ”open-endedly” and more creatively ” H ow did you like that movie?” is an open-ended question that invites a wide range of answers. ”Did you like it?” suggests only ”yes” or ”no” as answers and does not encourage discussion. Sincerely asked open-ended questions can open up our conversation partners. (How comfortable are you with this suggestion?) Challenge One Challenge Two Challenge Three Challenge Five Challenge Six Challenge Seven Communication Skills for Success (new challenges)
  • 11. Challenge Six. Thanking… Explore and express more appreciation, gratitude,challenge,encouragement and delight I n a world full of problems and criticisms, make a special effort to look for opportunities to express satisfaction. Whether partnering, parenting or working, it is the memory of many appreciations that makes a relationship strong enough to allow for the stresses of problem-solving & differing needs. Challenge One Challenge Two Challenge Three Challenge Five Challenge Six Challenge Seven Communication Skills for Success (new challenges)
  • 12. Challenge Seven. Adopting the continuous learning perspective... M ake the practices described in challenges 1 through 6 important parts of your everyday living. Pay attention to each conversation as an opportunity to grow in skill, awareness and compassion. Work to redefine each of your “opponents” in life as a learning and problem-solving partner. Help along the processes of change in your family and work life by personally embodying the changes, virtues and styles of behavior you want to see in others. Challenge One Challenge Two Challenge Three Challenge Five Challenge Six Challenge Seven Communication Skills for Success (new challenge)
  • 13. Are you ready for Challenges ? Communication Skills for Success (new challenges) Thank you, [email_address]

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