Marketing department cost reduced by 60% within one year
IT department cost reduced by 15% within six month
Reduce Time for allocation the Leads from days to hours which will increase company revenue from 10% to 20% within six months.
Lead conversions Increased by 50%. Within six months
Partner’s / Affiliates satisfaction rate: Increased by 50% within one year
Business Objectives
Real time allocation – Leads can be contacted as soon as they are allocated. The waiting time would reduce from days to a time period, in the seconds, that the marketing department deems appropriate
Marketing department – Increased conversion would make advertising for marketing department easier since they would now be able to market the business with a new niche
Stakeholder's goals
Exclusive lead means assigning a lead to a partner who accepts a lead which it has no demand for
All transactions must be logged at granular level for debugging and legal purposes
Legal agreement between A3 Inc. and partners necessary
Business Risks
Allocate lead to highest bidder
Real time
Partners would bid or decline to bid for a lead
Lead would be allocated to the highest bidder
Partners need to respond in a legally binding SLA
Partners would do not respect SLAs would be ignored even if their bid is the higest. This is very important to keep the system in a “Real Time” mode at all times.
Major Features – Real time lead allocation
Two interfaces
Incoming leads
Publishing leads
Algorithm for analysis and routing
Analysis of the bids based on the SSN and Zip code
Routing the correct non-duplicate lead to a unique partner
Major Features – Real time lead allocation
Assumptions
Contractual Agreement
Completed integration
Limitations
System would not support advanced marketing analysis
Assumptions and Limitations
Company President
Believes system is essential to the continued success and growth of the company
Marketing Department
Want the system to be accurate enough to free up their resources and also be able to market the system to:
Potential Lead Allocation Buyers
Potential Lead Allocation Sellers
Developers
Want the system to be easy to use and maintain
Stakeholders Profiles
Users
Accurate System
Responsive
Project Manager
Successful Project
Be under budget and delivered on time with all known features
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