Lead Allocation System

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    Lead Allocation System - Presentation Transcript

    1. Lead Allocation System (LAS) A3 Inc.
      • What is a lead?
      • How do we help the customer?
      • How do we acquire leads?
      • How do we distribute leads?
      • How is lead quality maintained?
      Introduction
      • Legacy LAS
        • Asynchronous distribution of leads
        • Delayed reporting
        • Affiliates / Merchants low satisfaction rate
      • New LAS
        • On the spot allocation of leads
        • Based on lead geographical location (Zip Code)
        • Based on the lead acquisition rate ($0-$30)
      Business Opportunity
      • Marketing department cost reduced by 60% within one year
      • IT department cost reduced by 15% within six month
      • Reduce Time for allocation the Leads from days to hours which will increase company revenue from 10% to 20% within six months.
      • Lead conversions Increased by 50%. Within six months
      • Partner’s / Affiliates satisfaction rate: Increased by 50% within one year
      Business Objectives
      • Real time allocation – Leads can be contacted as soon as they are allocated. The waiting time would reduce from days to a time period, in the seconds, that the marketing department deems appropriate
      • Marketing department – Increased conversion would make advertising for marketing department easier since they would now be able to market the business with a new niche
      Stakeholder's goals
      • Exclusive lead means assigning a lead to a partner who accepts a lead which it has no demand for
      • All transactions must be logged at granular level for debugging and legal purposes
      • Legal agreement between A3 Inc. and partners necessary
      Business Risks
      • Allocate lead to highest bidder
        • Real time
        • Partners would bid or decline to bid for a lead
        • Lead would be allocated to the highest bidder
          • Partners need to respond in a legally binding SLA
          • Partners would do not respect SLAs would be ignored even if their bid is the higest. This is very important to keep the system in a “Real Time” mode at all times.
      Major Features – Real time lead allocation
        • Two interfaces
          • Incoming leads
          • Publishing leads
        • Algorithm for analysis and routing
          • Analysis of the bids based on the SSN and Zip code
          • Routing the correct non-duplicate lead to a unique partner
      Major Features – Real time lead allocation
      • Assumptions
        • Contractual Agreement
        • Completed integration
      • Limitations
        • System would not support advanced marketing analysis
      Assumptions and Limitations
      • Company President
        • Believes system is essential to the continued success and growth of the company
      • Marketing Department
        • Want the system to be accurate enough to free up their resources and also be able to market the system to:
          • Potential Lead Allocation Buyers
          • Potential Lead Allocation Sellers
      • Developers
        • Want the system to be easy to use and maintain
      Stakeholders Profiles
      • Users
        • Accurate System
        • Responsive
      • Project Manager
        • Successful Project
        • Be under budget and delivered on time with all known features
      Stakeholders Profiles (Cont.)
      • Interface for Lead Allocation
      Project Priorities

    + Amin BandealiAmin Bandeali, 5 months ago

    custom

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