CONTROL-M Level 1 Support Services This service is sold along with software licenses and replaces BMC Level 1 Support GSS America provides telephonic and email support services for BMC CONTROL-M. Technical advise will be provided to client over email or Telephone Call. WebEx is used to access CONTROL-M environment for diagnosing and fixing the issues if required. For every incident reported by client, support team open’s a ticket in remedy and progress can be tracked.

This service is sold along with software licenses and replaces BMC Level 1 Support

GSS America provides telephonic and email support services for BMC CONTROL-M.

Technical advise will be provided to client over email or Telephone Call.

WebEx is used to access CONTROL-M environment for diagnosing and fixing the issues if required.

For every incident reported by client, support team open’s a ticket in remedy and progress can be tracked.

CONTROL-M Training Services GSS America has a pool of skilled BMC CONTROL-M trainers and offers training services to clients. Enhances the skills of existing CONTROL-M staff. GSS America provides three levels of training Scheduler 1 - Operator Training (Introduction to CONTROL-M and its concepts) Scheduler 2 – Scheduler Training Administrator Training – Covers all aspects of product administration from installation to troubleshooting Training is delivered on-site, online (Web) or at GSS America’s training facilities in Hyderabad.

GSS America has a pool of skilled BMC CONTROL-M trainers and offers training services to clients.

Enhances the skills of existing CONTROL-M staff.

GSS America provides three levels of training

Scheduler 1 - Operator Training (Introduction to CONTROL-M and its concepts)

Scheduler 2 – Scheduler Training

Administrator Training – Covers all aspects of product administration from installation to troubleshooting

Training is delivered on-site, online (Web) or at GSS America’s training facilities in Hyderabad.

CONTROL-M Migration Services GSS America has wide Upgrade and Migration Experience with CONTROL-M, be it a upgrade/migration from older versions to the latest or migrating from other job schedulers to BMC CONTROL-M. Over 500 CONTROL-M Upgrade/Migration projects successfully completed. Expertise in migrating the production environment from almost all Job Schedulers to CONTROL-M, including custom developed applications. Developed specialized tools to automate the migration process and reduce error percentage, manual intervention, time and Cost.

GSS America has wide Upgrade and Migration Experience with CONTROL-M, be it a upgrade/migration from older versions to the latest or migrating from other job schedulers to BMC CONTROL-M.

Over 500 CONTROL-M Upgrade/Migration projects successfully completed.

Expertise in migrating the production environment from almost all Job Schedulers to CONTROL-M, including custom developed applications.

Developed specialized tools to automate the migration process and reduce error percentage, manual intervention, time and Cost.

GSS RIM Support Services for CONTROL-M 24 x 7 production job monitoring. Alert monitoring and handling. Perform simple fixes like job re-run, one time job editing if possible. Escalating Job failures, Service delays and other exceptions. Providing product documentation / product updates. Advising product Fix Packs. Job scheduling Calendar management Trouble shooting with CONTROL-M server and agent connectivity issues Trouble shooting with NOTOK jobs. CONTROL-M component management from Configuration Manager Trouble shooting with EM/Server connectivity issues. Creating and managing shout destinations. Starting and Stopping services and scripts. Job Sysout and Log handling. Installing and configuring CONTROL-M components Trouble shooting with CONTROL-M Components CONTROL-M server Administration Migration Database mirroring and trouble shooting Cluster management Database size and capacity planning SSL Administration and management. Corba configuration and trouble shooting CONTROL-M security and Authorizations. Reports Deliverables Server Availability & Performance statistics Level1 Services Service Performance report Performance & Trend Analysis Level2 Services Level3 Services

24 x 7 production job monitoring.

Alert monitoring and handling.

Perform simple fixes like job re-run, one time job editing if possible.

Escalating Job failures, Service delays and other exceptions.

Providing product documentation / product updates.

Advising product Fix Packs.

Job scheduling

Calendar management

Trouble shooting with CONTROL-M server and agent connectivity issues

Trouble shooting with NOTOK jobs.

CONTROL-M component management from Configuration Manager

Trouble shooting with EM/Server connectivity issues.

Creating and managing shout destinations.

Starting and Stopping services and scripts.

Job Sysout and Log handling.

Installing and configuring CONTROL-M components

Trouble shooting with CONTROL-M Components

CONTROL-M server Administration

Migration

Database mirroring and trouble shooting

Cluster management

Database size and capacity planning

SSL Administration and management.

Corba configuration and trouble shooting

CONTROL-M security and Authorizations.

Server Availability & Performance statistics

Service Performance report

Performance & Trend Analysis

GSS America BMC Relationship Elite BMC Partner Certified Services Provider Certified First Level Support Certified Training Instructors Conversion and Implementation Experts - Real Life Expertise BMC Technology Alliance Program BMC MarketZone Certified Product Offerings Worldwide Presence Dedicated Support Level 1 Managed Services Dedicated Development Team that creates custom CONTROL-M application enhancements and interfaces

Elite BMC Partner

Certified Services Provider

Certified First Level Support

Certified Training Instructors

Conversion and Implementation Experts - Real Life Expertise

BMC Technology Alliance Program

BMC MarketZone Certified Product Offerings

Worldwide Presence

Dedicated Support

Level 1

Managed Services

Dedicated Development Team that creates custom CONTROL-M application enhancements and interfaces

GSS Introduction GSS America was founded in 1999 and has since been a leading Global IT Services company focused on providing scalable and cost-effective solutions using global delivery model. Acquired Infospectrum Consulting in 2006 Certifications CMMi Level 3 Certified ISO 9001 ISO 2000 ISMS 27001 Global Footprint includes offices in: India Dubai Kingdom of Saudi Arabia United States Singapore/Malaysia Annual Revenue of approx. 100 Million USD Staff of 1,000+ Globally

GSS America was founded in 1999 and has since been a leading Global IT Services company focused on providing scalable and cost-effective solutions using global delivery model.

Acquired Infospectrum Consulting in 2006

Certifications

CMMi Level 3 Certified

ISO 9001

ISO 2000

ISMS 27001

Global Footprint includes offices in:

India

Dubai

Kingdom of Saudi Arabia

United States

Singapore/Malaysia

Annual Revenue of approx. 100 Million USD

Staff of 1,000+ Globally

GSS America BMC Products and Services Software GSS America Application Interfaces GSS Web – A tool which web enables the BMC Enterprise Manager GUI (much like Citrix) http://ctm2k3.gssamerica.com/gssweb GSS Reporting Facility which provides over 75 customizable reports specific for the customer’s CONTROL-M environment. http://ctm2k3.gssamerica.com/ReportFacility Services Level 1 Application Support Control-M Upgrade / Migration Control-M Training Remote Infrastructure Managed Services Support

Software

GSS America Application Interfaces

GSS Web – A tool which web enables the BMC Enterprise Manager GUI (much like Citrix) http://ctm2k3.gssamerica.com/gssweb

GSS Reporting Facility which provides over 75 customizable reports specific for the customer’s CONTROL-M environment. http://ctm2k3.gssamerica.com/ReportFacility

Services

Level 1 Application Support

Control-M Upgrade / Migration

Control-M Training

Remote Infrastructure Managed Services Support

Questions?