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Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica
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Tecnologías emergentes y la evolución continua de los pagos electrónicos en latinoamérica

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Jim Schlegel, Gerente Senior de Producto para ACI Worldwide …

Jim Schlegel, Gerente Senior de Producto para ACI Worldwide
11º Congreso Internacional de Tecnología para el Negocio Financiero
junio 2011

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  1. AMBA 2011Emerging Technologies and the ContinuingEvolution of Electronic Payments in Latin AmericaJim Schlegel, Product Management, ACI Worldwide, Inc.
  2. Opportunities AMBA 2011 Jim Schlegel ACI Worldwide, Inc.6 June 2011 2
  3. Everyday… Cyber attacks Smart phones Social Media & Interchange fee wars Networking Economic uncertainty SEPA Data breaches Dodd-Frank Wall Street Bank closures Reform Growing card fraudOverdraft Fee Reforms losses Consumer Protection Legislation PCI Compliance EMV Identity theft Money laundering Fraud attacks Government Bail Outs Consumer credit …something is happening that directly affects payments.6 June 2011 Confidential 3
  4. It’s difficult… Internet bill payments Remote Draft Capture End-to-End Encryption PayPal® Payments Maturity Models Paperless checking Tokenization Self-service banking Online banking Electronification “Chip-and-PIN” Social Networking Mobile Banking Branchless banking Contactless EMV Prepaid Magnetic stripe technology Mobile Payments Micropayments Overdraft Reforms Cross-border remittances Payment Service Hubs …to follow everything that is happening in the payments market6 June 2011 Confidential 4
  5. One thing is true… INSERT IMAGE …the payments market is ripe for massive change.6 June 2011 Confidential 5
  6. Innovation & growth is happening now… …and will continue exponentially.Sources: US Department of Commerce; Forrester Research 6 June 2011 Confidential 6
  7. Mobile initiatives around the worldMobile Payments 2010: market analysis & overview, Version 1.01, Innopay BV & Telecom Paper BV, November 2009.6 June 2011 Confidential 7
  8. Mobile innovation form-factorsMobile Payments 2010: market analysis & overview, Version 1.01, Innopay BV & Telecom Paper BV, November 2009.6 June 2011 Confidential 8
  9. Mobile innovations in Latin America Mobile Payments Forecasts (2010-2014) • In 2014, there will be 75.3 million mobile payments users in South and Central America with over 8.4 billion user cases • Gross Value of Transactions in South and Central America will rise to $51.8 billion in 2014 (CAGR of 101.4% ) • Merchandise purchases will replace prepaid top-ups as the largest mobile payment segment in 2014 • Transaction value in merchandise purchases will rise from $298 million in 2009 to $13 billion in 2014. • Mobile payments in Latin America are focused on food and ticket purchases http://www.pymnts.com/how-long-will-we-ride-the-mobile-payment-wave-mobile-payment-forecast-2010-201/?nl LATIN AMERICA Argentina – Atlas Interactive Mobile Billing Brazil – Oi Pago Argentina – Banco Frances Mobile Banking Brazil – Samba 38 Argentina – Banco Galicia Mobile Banking Guatemala – Visa PayWave Argentina – Banco Santander-Rio Peru – Pago Movil Brazil – M-Cash Venezuela - DiemoMobile Payments 2010: market analysis & overview, Version 1.01, Innopay BV & Telecom Paper BV, November 2009. 6 June 2011 Confidential 9
  10. Mobile initiatives in Latin AmericaMobile Payments 2010: market analysis & overview, Version 1.01, Innopay BV & Telecom Paper BV, November 2009. 6 June 2011 Confidential 10
  11. Opportunities to adopt mobile innovations Value-added products & services • Mobile as …a product • …a service • …a channel • …a communications tool • …a personal computing system User experience • Mobile is a widely accepted, easy-to-use, lower-cost form of complex technology that can be personalized at the consumer level • Mobile has the power to create a truly unique, differentiated, customized consumer service The promise of the future… • Just as we are surprised and delighted – or shocked and alarmed – by the rapid expansion of complex micro-computing technology, this is just the beginning….6 June 2011 Confidential 11
  12. Challenges AMBA 2011 Jim Schlegel ACI Worldwide, Inc.6 June 2011 12
  13. Today’s global payments environments… Major challenges for payment companies today… • Legacy payments infrastructure & antiquated technologies • Focused primarily on INSERT IMAGE incremental innovation – not “disruptive innovation” • Increasingly regulated environment • Growing concerns over data and transaction security • Global economic conditions still unsettled, restricted investments6 June 2011 Confidential 13
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  18. Challenges against mobile innovations Complex value chain • Many stakeholders – each with their own economic drivers, looking for incentives to enter the market that are specific to their individual strategies • Lack of cooperation amongst key stakeholders: banks, retailers, processors, brands, MNO/telcos, new & emerging payment providers, etc. Financial regulation • Lack of regulation in some cases – no clear definition of a mobile financial transaction; no definitive lines between mobile payments, commerce, banking, etc. • “Too much” regulation in others – difficult to get anything done; major stakeholders lobbying to protect existing market share Security & Risk • New types of sensitive data stored on devices; financial transactions carry their own sets of sensitive data6 June 2011 Confidential 18
  19. Challenges against mobile innovations Limited range of capable handsets • Lack of regulation in some cases – no clear definition of a mobile financial transaction; no definitive lines between mobile payments, commerce, banking, etc. • “Too much” regulation in others – difficult to get anything done; major stakeholders lobbying to protect existing market share Interoperability & standards • No widely adopted technology standards • Limited synergy in current mobile AND payment environments, respectively COST • After we collective decide what kinds of investments to be made, who makes the investments? Who reaps the returns? • Per unit costs prohibitive to reaching economies of scale – and therefore adoption6 June 2011 Confidential 19
  20. Capitalize on the Opportunities – Overcome the Challenges AMBA 2011 Jim Schlegel ACI Worldwide, Inc.6 June 2011 20
  21. Overcoming the challenges of rapidly changingenvironments The path to capitalizing on opportunities – amidst the evolution of payments and emerging technologies… • Early technology investments will pay off – in the long run • Align with strategic vendors to procure “future proof” solutions • Beware of security threats and risks – protect your systems, transactions and customers… before its too late… • Create flexible, scalable internal systems easily adaptable to change • Focus on the user experience – it is the USER, the consumer of the product/service, that will decide which product/service will emerge as the market leader6 June 2011 Confidential 21
  22. Common business architecture for payments TRANSACTION INTEGRATED RETAIL PAYMENTS COMMON CHANNELS PROCESSING HUB HOST APPS TRANSACTION SWITCHING & ROUTING Card & token Branch management •Customer & device •Message handling ATM authentication •Channel & Credit account •Device control device administration POS Prepaid account DEVICE & CHANNEL MANAGEMENT Call center Deposit account •On-us or not-on-us •Payment network NETWORK ACCESS •Least-cost routing connectivity Website Brokerage account Interactive voice AUTHORIZATION & AUTHENTICATION Interactive voice recognition recognition •Authentication methods •Transaction security Mobile CRM •Authorization & •Transaction logging risk mitigation •Card, customer, account Direct •Scripted authorization •Stand-in processing Network INTEGRATED CLEARING, FRAUD DETECTION SETTLEMENT & & PREVENTION RECONCILIATION •Rules ad neural models •Centralized settlement •Real-time, near-real-time, •Reporting EXTERNAL or post-transaction •Exception management PAYMENT NETWORKS •Case management6 June 2011 Confidential 22
  23. Global Payment Solutions Strategy CHANNELS RETAIL PAYMENTS CORE SYSTEMS • Depository systems • CRM • Mortgage & loans • Compliance NETWORKS Endpoint devices, authorization rules, routing, etc., Data management monitoring, interchange, • Global associations settlement, reconciliation, exceptions, account mgmt, card mgmt (credit, debit, pre-paid), • Regional networks merchant mgmt, fraud detection, static data, fees OPERATIONS & INFRASTRUCTURE ENTERPRISE FINANCIAL CRIME OPERATIONS & INFRASTRUCTURE MANAGEMENT Multi-channel fraud detection and prevention, real-time analytics, alert and case management, compliance, enterprise solutions, real-time detection and workflow WHOLESALE PAYMENTS CHANNELS CORE SYSTEMS • Payment settlements • Systems of record Data management, workflow queues, routing & exception handling rules, liquidity, monitoring, fraud detection, static data, fees, clearing and settlement6 June 2011 Confidential 5
  24. Mobile-enablement solutions from ACI Worldwide Numerous financial services companies around the world have enabled their payment systems to capitalize on opportunities using emerging technologies • Mobile Top-Up – popular in Europe and Asia; enabled through BASE24 and BASE24-eps • Mobile Alerting via SMS – massive success with OTP Bank in Hungary through ACI Proactive Risk Manager; virtually eliminating fraud on protected accounts • Mobile NFC (contactless) – issuance enablement through ACI Token Manager • Mobile P2P transfers – ATM-based transfers (“card-less” withdrawals) protected through one-time use passcodes; enabled through BASE24 and BASE24-eps • Mobile Commerce – merchant application stored on smart phones; transaction enablement through ACI Retail Commerce Server • Mobile Banking application – personal finance & account management; powered by ACI Enterprise Banker6 June 2011 Confidential 24
  25. ACI Issuer – Most Functionality of any Issuing Product ACI Issuer is a proven software solution used by institutions around the globe to issue and manage cards. • Multiple card products & programs: – Consumer debit – Consumer credit – Charge cards – EMV cards including contactless – Prepaid cards – Corporate/commercial cards – Reward programs • Single customer view across all card products • Flexible transaction-level pricing, billing and settlement with a wide range of statement production options ‘Today …. this helps us to develop profitable revolving credit card • Multiple: languages, currencies, institutions, products by quickly adapting to products and services customers’ changing needs’ Katarzyna Sosin PKO Bank Polski6 June 2011 Confidential 25
  26. ACI Acquirer - Most Extensive and Flexible Core MerchantAccounting Functions in a Single Application ACI Acquirer is a proven merchant accounting software solution used by merchant acquirers and processors around the globe • Multi: Language, Currency, Institution, Scheme – One solution - international and cross-border • Proven scalability (IBM System z and Unix) • Flexible revenue-sharing features • Efficient merchant agreement management • Robust merchant risk management features • Extremely flexible transaction and service fees ‘Value through innovation. That’s our goal. The versatility and rich functionality of the Acquirer • Extensive merchant settlement options platform uniquely complements our strategy by providing increased flexibility and choice to our merchant customers.’ • Merchant incentive and retention programs Jim Baumgartner, President & CEO, Moneris Solutions6 June 2011 Confidential 26
  27. BASE24-eps – the next generation of paymentprocessing solutions from ACI Worldwide Reduces TCO while enhancing business functionality • Scripting improves time-to-market for new products and features and reduces implementation and maintenance efforts • Improved flexibility with increased parameters and configuration options • Open design allows ease of migration, reduction in operational and maintenance costs • Open platform to leverage existing systems and knowledge • Highly scalable and reliable to support your growing business needs • Integration with ACI’s fraud detection, back office solutions and monitoring solutions6 June 2011 Confidential 27
  28. ACI Token Manager – Most Off-the-Shelf Smart CardFunctionality ACI Token Manager supports lifecycle management of EMV smart cards • Single & multiple applications on one card product • Static and dynamic risk parameter and application management • Secure PIN updates and changes for bank customers over the Internet ACI Token • In-branch (or, instant) issuance processing Manager for improved customer service • Post-issuance personalization to manage applications on the cards “in the field” • Regular updates for compliance with all major chip card schemes and formats • Manages applications on phones for NFC16 February 2011 Confidential 28
  29. EMV enablement through a viable chip & applicationmanagement platformThink beyond the first step: chips areinside devices other than just cards! Support Mobile Devices Support Non-Financial Apps Internet PIN Change Support Contactless Payment Apps Multi-application Management Instant In Branch Issuance EMV Issuer Script Delivery Dynamic Parameter (Risk) Management Static Parameter (Risk) Management Data Preparation with Smart Card Management Simple Data Preparation (Compliance via EMV Mass Issuance) Magnetic stripe issuance and personalisation
  30. ACI Proactive Risk Manager – Most Intelligent MerchantRisk and Retention Analytics Proactive Risk Manager uniquely combines predictive analytics & expert rules to minimize merchant fraud and manage risk Combat Merchant Fraud and Bankruptcies Bust-outs Factoring Ghost Terminals Excessive Returns Combat Fraudulent Usage Compromised merchants Employee Collusion Merchant Education Programs Create pricing rules Monitor and Report changes in merchant behavior6 June 2011 Confidential 30
  31. In closing… AMBA 2011 Jim Schlegel ACI Worldwide, Inc.6 June 2011 31
  32. The bridge between today & tomorrow • Changing consumer psychology will lead to increased adoption of new technologies – including EMV • Continued legislation will force banks to break technology adoption gridlock • Strategic partnerships with key technology vendors • Payment industry collaboration will foster EMV and Mobile – and protect market share from new entrants • Movement towards service-based architectures and technologies – each with a mobile element; “the cloud”6 June 2011 Confidential 32
  33. Tomorrow’s panacea… Substantial opportunities… • Early technology investments will pay off – in the long run • Align with strategic vendors to procure “future proof” solutions • Beware of security threats and risks – protect your systems, transactions and customers… before its too late… • Flexible, scalable internal systems easily adaptable to change – incremental improvements6 June 2011 Confidential 33
  34. Our software underpinselectronic payments throughoutretail and wholesale banking,and commerce all the time,without fail.

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