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    Cv mr. lucio amauri management professional slideshare Cv mr. lucio amauri management professional slideshare Document Transcript

    • Lúcio, Amauri PereiraPhone Contact: +55 41 8865 6387 or 41 9215 6677 – Curitiba City – Paraná State – Brazil.E-mail: | Professional Relationship: Quality and Process Professional SummaryExperience in Process Engineering, Cost and Waste Reduction Management, Customer SatisfactionsManagement, NPI Process Coordination, Project Management with four years focused on Integrated QualityManagement - ISO 9001 | ISO 14001 | TL 9000 | OHSAS 18001 –for service and manufacture ofmotherboards, desktops, and notebooks from Dell, HP and IBM customers at Solectron Global Services /Flextronics International (see below "Work Experiences" at Solectron / Flextronics)Driving the Process and Quality Project Planning, coordinating interactions with stakeholders (Customersand Organization) and keeping the Project team focused on achieving Project goals defined by theseCustomers.Responsible for establishing processes in Brazil of all requirements the Quality Management for CustomerAsus, during August 2008 to February 2009 at Visum Sistemas Eletrônicos;Development Project Green Belt to reduce the monthly rate of re-repair, for repair services, achievingreduction from 15.8% to 3.2% per month, in response to the Customer target at most 4% per months (seebelow "Work Experiences" at Solectron / Flextronics).Strong skills negotiation about Process and Quality with Customer Quality Team in respect of the QualityMetrics, data information with consistent and reliable performance quality for portables, desktops andcomputer motherboards.Strong knowledge, application and Instructor for technical line employee of the Technical Standard IPC 610Manufacturing and Repair of Electronic Circuit Boards, Technical Standard ANSI / ESD S20.20Development of an Electrostatic Discharge Control and Technical Standard J-STD-020B and J-STD-033AClassification and Handling of ICs Moisture Sensitive.Demonstrated ability to create strategies and applications in problem solving, as well as tools for quality andprocess improvement, including Lean Manufacturing, 6σ DMAIC, Green Belt Project for notebook repair,Kaizen Shingijutso, Fast Set-up, Zero Defect Line Map Value Stream, FMEA, PDCA, Seven Steps, 8DS;Procedures Report non-conformity, Corrective and Preventive Action (CLCA include), Audit, CustomerSatisfaction Index and training.Quality Systems Certification Auditor and Training Instructor at BSI Management Systems.Quality Auditor since 1998 for ISO 9001 and ISO 14001 since April 2002, Lead Auditor ISO 9001 sinceMay 2002 and TL9000 Lead Auditor since July 2004, Instructor of Quality Procedures and all QualitySystem documentation; Training in the Company, subsidiaries and customers; Suppliers approval, MetricsIndicators Graphics. Respected by superior interpersonal skills, integrity and leadership. 1 Portuguese Version and Evidences available if requested
    • Lúcio, Amauri Pereira Work Experiences03/12 to 01/13 Hilário Trigo | Coaching e Desenvolvimento – Quality Management for Certification with the main responsibilities  These activities bellow under Contract with specific time work for Quality Consultant.  Quality Management  Business management for current and new customers, by evaluating the process requirements for new project, and interpersonal relationships in leadership to focus goal between managers and client.  Management activity focused on solving problems, in order to identify, remove barriers and obstacles, and acting as a facilitator for process changes in behavior and assimilation of these improvement changes.05/11 to 03/12 A. S. Avionics Services, São Paulo, SP – Quality Management Consultant with the main responsibilities  These activities bellow under Contract with specific time work for Quality Consultant.  Process improvements including Quality Manual, Control of documents, Control of records, Management Commitment, Customer Focus, Quality Objectives, Responsibility and Authority, Internal Communications, Competence, Awareness and Training, Determination and Review of requirements related to the product; all steps of Design and Development process, Evaluate and select suppliers, Identification and Traceability Process;  Improvement s about principles of soldering printed circuit boards by Standard 610 IPC accordance;  Support at activities by implementation of Avionics Model for Management Excellence Project, according to guidelines of the National Quality Foundation – FNQ.02/10 to 04/11 A. Carnevalli Cia Ltda, Guarulhos, SP – Quality Management Consultant with the main responsibilities  These activities bellow under Contract with specific time work for Quality Consultant.  Quality Management System Process Implementation as ISO 9001:2008;  Internal Quality Auditor Training for employees;  Management Training and process establishment at Control of monitoring and measuring devices;  Quality Tool and use implementation Training;  Evaluation and solution of Non Conformity process and products events;  Quality indicators and Metrics definition (KPI/BSC), implementation and monitoring;  Review after field assembly and technical assistance implementation process;  Technical visits to Suppliers with Marketing Team on Process Quality improvement target; 2 Portuguese Version and Evidences available if requested
    • Lúcio, Amauri Pereira12/07 to 02/09 VISUM Sistemas Eletrônicos, Curitiba, PR – Corporative Quality and Environmental Management Manager with the main responsibilities  Responsible for implementation of the Processes of Management and Quality Assurance for the customer Asus in Brazil and improving Quality Management processes for manufacturing motherboards for notebooks Positivo Informática;  Planning, Organization, Directions, Implementations, and Maintenance of the Quality and Process Department’s Strategies, and Organization Objectives, Mission and Policy.  Results analysis of all gap studies, audits, inspections, and corrective action requests with definitions and prioritizations of the opportunities for Corporative Process Improvement.  Complex problems identification and review related information with development and evaluation for solutions options.  Employee.08/03 to 11/07 Solectron/Flextronics Service Brazil, Jaguariúna, SP - Quality Service Engineer Coordinator with the main responsibilities  Coordinator and responsible of Process Quality System ISO / TL 9000 at Services Repair plant for Telecommunications and Information Technology products with expertise in the all Process and Quality Requirements of Customers and Boards as Dell Motherboards (Servers, Laptops, Desktops); HP Notebook; IBM Server and Notebook; Lucent Telecom Boards; Ericsson; Cisco; Maxtor (HDs); SUN; Verifone; Nortel Networks and 3Com;  Worked with Processes Control using concepts of 6σ and Lean Manufacturing, 5S, Kaizen and Shingijutso, boosting productivity, logistics and layout by measuring the Takt Time Line and Balance, reducing costs and promoting continuous process quality improvement as a basic requirement of NBR ISO 9001, ISO 14001 and TL 9000.  I managed CSI - Customer Satisfaction Index Process in maintaining the index 96% minimum acceptance weekly and preparation records of Action Plan for the whole concept less than or equal to 75%, presenting to General Manager the status and performance of the site, as well as promoting improvements immediate / communications necessary including via Conference Calls minimizing or reversing the negative perception of the Customer  Coordination of 5S Program deployed across Plant Services, Managing periodic audits and implementing corrective actions and ensuring results above 90% approval;  Direct negotiation with Customers on matters relating to Process and Quality Management.  Green Belt Project with financial approval, to improve the repetition rate of return notebook repaired under warranty. Project praised by HP customer.  Employee. 3 Portuguese Version and Evidences available if requested
    • Lúcio, Amauri Pereira08/02 to 08/03 LAP CONSULTANCY SERVICE, Taubaté SP – Owner – Quality and Environmental Manager  Development of Process and Quality Management System for companies in the following electrical, electronic and metal mechanic;  Internal Auditor Training Quality;  Quality Metrics (BCS/KPI) implementations on Service Process;  Meeting review of New Products Introductions, focusing on the viability of the business, process improvement, reducing costs, increasing productivity and production optimization;  Managing the process of calibration and adjustment of measuring equipment;  Meeting review of technical services process, managing corrective and preventive actions;  Approval and monitoring of suppliers;  Control the cost of non-compliance02/98 to 01/02 KONE ELEVATORS, São José dos Campos, SP - Quality Systems Auditor and Quality Engineer Employee.10/96 to 10/97 LG ELECTRONICS COMPANY, Taubaté, SP - Assistant Manager of Incoming Quality Control Department Employee.01/87 to 10/96 AVIBRAS AEROSPACE COMPANY – S. J. Campos, SP - Senior Engineer for Quality Assurance Employee. Academic Graduations 1991 / 1992 – High Degree Course on Production Material Administration - INPG - Taubaté - SP 1981 / 1987 – Electrician Engineer - UNITAU – Universidade de Taubaté - Taubaté - SP International Training and Certifications Six Sigma Green Belt (Austin – Texas – USA) – Solectron Corporation Academy Institute – 2005 Shingijutso Lean Kaizen (Guadalajara – Mexico) – Solectron Corporation Academy Institute – 2004 South Korea (Kumy City) – Training School at Quality System Management and Video Monitor Quality Manufacturing Technology: LG Electronics Ind. – 1996 4 Portuguese Version and Evidences available if requested
    • Lúcio, Amauri Pereira Training Attendance Excellence in Environmental Licenses – (CREA – PR – Curitiba – Brazil – 2012) Coaching and Organizational Development – (Hilário Trigo – Curitiba – Brazil – 2012) ISO 9001:2008 – Update (BVQI – Bureau Veritas Quality Institute - Brazil – 2009) ISO 9000:2000 Series Auditor/Lead Auditor Training Course - BVQI Certification A17024 BR (BVQI - 2002) TL 9000 Series Auditor/Lead Auditor Training Course (Excel Partnership – 2004 – QuestForum) ISO 14001:2004 Auditor (BVQI – Bureau Veritas Quality Institute - Brazil – 2004) Integrated System Management: ISO 9001:2000 / ISO 14001:96 / OHSAS 18001 (BVQI – 2004) FMEA: Failure Mode and Effects Analysis (QUALITAS - 1997) SEQ - Systems Educations for Quality (KONE Training and The Creative Factory, Inc - 1999) Coach for Training of Quality Knowledge (KONE Training and Philip Crosby Associates, Inc - 1998) 5 Portuguese Version and Evidences available if requested