Presented at the OLA 2011 Superconference in Toronto by Rick Anderson (University of Utah) and Karen Calhoun (OCLC).
Abstract: In these budget-challenged times, redesigning workflows is on library and special collections managers' minds more than ever. One new workflow innovation is PDA (patron driven acquisitions). The speakers present an evidence-based case for process redesign and suggest what library and special collections managers might do to create efficiencies and free up substantial staff time for new initiatives.
Clipping is a handy way to collect important slides you want to go back to later.