Sample Customer Survey

Sample Customer Survey Andrew Manuel April 9, 2010

Survey Summary and Participants
Participants downloaded software from January 2009 to March 2010
Survey held from April 1 - 15, 2010

Q1: Company Name, Number of Employees, Number of Sites, Industry IT Networking Utility Beverage Energy Industry (Other) Finance Retail Healthcare Manufacturing Manufacturing Government Retail Manufacturing Industry 25-99 25-99 100-499 25-99 1-9 25-99 1-9 100-499 25-99 25-99 1-9 500+ Sites 1000-4999 Company L 5000+ Company K 5000+ Company J 1000-4999 Company I 250-999 Company H 1000-4999 Company G 250-999 Company F 5000+ Company E 1000-4999 Company D 5000+ Company C 20-99 Company B 5000+ Company A Employees Company Name

Q1b: How many employees does your company have? 5000+ 20% 1000-4999 20% 20-99 20% 100-249 20% 1-19 0% 250-999 20% 100 Respondents

Q1c: How many sites does your company have? 500+ 20% 100-499 20% 1-9 20% 10-24 20% 25-99 20% 100 Respondents

Q1d: What industry is your company in? Manufacturing 10% Finance 20% Other 10% Education 10% Retail 20% 100 Respondents Healthcare 10% Government 20%

Q2: Are you satisfied with the ________ product? Very Satisfied 20% Satisfied 20% Very Dissatisfied 20% Dissatisfied 20% Neutral 20% 100 Respondents

Q3: What version of the product are you running? 100 Respondents Version 1.0 Version 1.5 Version 2.0 Version 2.5 Version 3.0 15% 20% 10% 30% 25%

Q4: Are you planning for further expansion of the ______ product? No 20% 1 month 20% 6-12 months 10% 3-6 months 20% 1-3 months 20% 100 Respondents > 1 year 10%

Q5: What features are most critical to your business? 100 Respondents Feature 1 Feature 2 Feature 3 Feature 4 Feature 5 15% 20% 10% 30% 25%

Q6a: For what applications do you use the ______ feature? 100 Respondents Application A 15% 20% 10% 30% 25% Application B Application C Application D Other

Q6b: Other applications ______ feature is used for.
Application E
Application F
Application G
Application H

Q6c: What applications do you need supported on _____ feature?
Application I
Application J
Application K
Application L

Q7: What additional ______ features do you require? Requirement 7 Company G Requirement 6 Company F Requirement 5 Company E Requirement 4 Company D Requirement 3 Company C Requirement 2 Requirement 1 Response Company B Company A Customer Name

Q8a: Are you satisfied with the online documentation? Very Satisfied 20% Satisfied 20% Very Dissatisfied 20% Dissatisfied 20% Neutral 20% 100 Respondents

Q8b: What areas can we improve the online documentation? Requirement 7 Company G Requirement 6 Company F Requirement 5 Company E Requirement 4 Company D Requirement 3 Company C Requirement 2 Requirement 1 Response Company B Company A Customer Name

Q9: What additional feedback do you have for the product team? Feedback 7 Company G Feedback 6 Company F Feedback 5 Company E Feedback 4 Company D Feedback 3 Company C Feedback 2 Feedback 1 Response Company B Company A Customer Name

Thank you!

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Sample Customer Survey

by Andrew Manuel on Apr 09, 2010

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