Communication

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Communication

  1. 1. Business Communication<br />
  2. 2. What is Communication?<br />Latin word “Communis” Common<br />It is an exchange of facts, ideas, opinions to create mutual understanding<br />Communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information. <br />
  3. 3. Nature of Communication<br />At least 2 people<br />Mutual understanding<br />Continuous process<br />Two-way process<br />Pervasive function<br />
  4. 4. Process of Communication<br />
  5. 5. 5<br /> The Communication Process Model<br />
  6. 6. Effective feedback is the core component in all communication.<br />
  7. 7. Effective Feedback will:<br />Reinforce or enhance good performance or behavior<br />Change undesirable performance or behavior<br />Make a tremendous difference in the performance of an individual or team<br />
  8. 8. Significance<br />Basis of decision making<br />Sound planning<br />Effective Implementation of plans<br />Better controlling<br />Coordination<br />Facilitates change<br />Employee participation<br />Human relations<br />
  9. 9. Channels of Communication<br />
  10. 10. Types – Formal Communication<br />
  11. 11. Informal Communication<br /><ul><li>Technically known as Grapevine</li></ul>It takes place in informal and inter-personal contacts among employees<br />Features-<br />From social interactions<br />Natural activity- desire of people to talk to each other<br />Generally operates in clusters<br />Operates at fast speed-functions through word of mouth<br />People are active when their own interests are involved.<br />
  12. 12. Formal vs. Informal Communication<br />
  13. 13. Rumour<br />It is grapevine information communicated without the presence of authentic standards of evidence, is generally incorrect.<br />May arise out of employees anxiety and insecuirity<br />Major outbreak can be dangerous<br />The best approach is to identify and remove its cause rather than try to kill it after it has begun.<br />
  14. 14. Grapevine<br />
  15. 15. Barriers to Communication<br />
  16. 16. OrganizationalBarriers<br />StatusBarriers<br />SemanticBarriers<br />Inattention Barrier<br />PerceptualBarriers<br />Information Overload<br />Prematureevaluation<br />Channel Distortions<br />
  17. 17. Principles of Communication<br />
  18. 18. Clarity<br />Completeness<br />Brevity – Brief<br />Timeliness<br />Compassion<br />Consistency<br />Feedback<br />Attention<br />Strategic use of grapevine<br />
  19. 19. ????<br />

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