Communication

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Communication

  1. 1. COMMUNICATION IN MANAGEMENT By: Amanda McGinnis & Cherise Lawrence
  2. 2. 5 DIMENSIONS OF COMMUNICATION Phenomenology  1. Meanings are interpreted by people, not the words. Slang  2. Message Channels Verbal and nonverbal communication  3. Roles Difference in status between two individuals  4. Feedback A response from the receiver to the sender to show you  understand what they are saying 5. Listening More than just hearing, requires active attention. 
  3. 3. MESSAGE CHANNELS Verbal  Speech   Written  Technology Ex: Email  Non-Verbal  Body Language   Actions  Visual Symbols  Environments
  4. 4. ROLES Receivers & Senders  Feedback-message the sender receives back from its  partner. In form of:   Eye Contact  Verbal Response  Nods  Shows you are listening
  5. 5. LISTENING Requires active attention and Avoiding Distractions  to understand and remember the message.  Pay attention to speaker both verbal and non-verbal communication.  Give feedback to show you understand the message.  When listening to employee: Be empathetic   Don’t judge
  6. 6. Language Paralanguage VS. Paralanguage-way the  Language-words we  words are said speak Includes  Inflection  Rate  What am I Volume  saying? Pronunciation & Fluency  Fluency-using “um” or “ya  know” Pronunciation-change  accent to relate to people. Silence  Sometimes get more  information by saying nothing.
  7. 7. WAYS TO IMPROVE VERBAL COMMUNICATION Avoid Confusion when choosing words.   Be brief and precise  Know when to use redundancy.  Choose right time and place “Be sincere; be brief; be seated”. -Franklin Delano Roosevelt
  8. 8. NON-VERBAL Four Functions  Express Emotion  Facial Expressions & Hands  Communicates the nature of the relationship  Personal Space-be comfortable  Affects Verbal Meanings  words & actions agree = strong message   words & actions disagree = feeling of uneasiness Substitutes or replaces verbal communication  When not appropriate to speak   Signals  Eye Rolling
  9. 9. 7 WAYS OF NON-VERBAL COMMUNICATION Appearance  Dress for status   Look Appealing Posture & Positioning  Says a lot about personality & state of mind  Attentive=alertness, poise, interest   Slouching=bored, submission Proxemics  How far people space themselves from another person  Personal Space 
  10. 10. 7 WAYS OF NON-VERBAL COMMUNICATION (CONTINUED) Touching  Not popular in western cultures  Handshake  Gestures  Not all universal  Facial Expression & Eye Contact  Facial expression-most easily recognized   Eye contact shows Wish to communicate   Shows feedback  Puts others under pressure
  11. 11. 7 WAYS OF NON-VERBAL COMMUNICATION (CONT’D) Chronemics  Concerns the things that people communicate through  their use of time. Casually late, prompt for work, ect. 
  12. 12. IMPORTANCE OF LISTENING Effectiveness listening helps you accomplish tasks  with fewer misunderstandings. Get accurate Information  The quality of your relationships is affected by the  quality of your listening skills Shows sincere interest. 
  13. 13. FACTORS THAT INFLUENCE LISTENING Age   Gender  Personal Traits  Physical/Psychological States  Noise & External Distractions
  14. 14. HURIER LISTENING MODEL Hearing   Understanding  Remembering  Interpreting  Evaluating  Responding
  15. 15. IMPROVING LISTENING SKILLS Pay attention to speaker   Let speaker know that you are paying attention  Listen to the entire Message  Take Notes  Practice Mnemonic Techniques Imagery  Mnemonic Devices 
  16. 16. COMMUNICATION ORGANIZATIONS Upward Communication  Way for managers stay in touch with the attitudes &  opinions of subordinates  Improve upward communication: encourage staff to communicate.   Respond  Avoid communication barriers Downward Communication  Formal communication links from person of higher  status to a person of lower status.
  17. 17. COMMUNICATION ORGANIZATIONS (CONTINUED) Downward Communication  Formal communication links from person of higher  status to a person of lower status.  Ways to Improve Establish Trust   Get to know employees  Be honest  Explain to them  Use Redundancy & Multiple Times  Make the message important to the employees  Don’t Overload
  18. 18. COMMUNICATION ORGANIZATIONS (CONT’D) Horizontal Communication  Reward good horizontal communication   Make sure interdepartmental competition is constructive Informal Communication Network   The “Grapevine”  Rumars start this way and should be defused immediately

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