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  • 1. Mutley Greenbank Anti Social Behaviour Project Mark Rich, Partnership Co-ordinator Plymouth City Council
  • 2. Background
    • Results of the Plymouth Place Survey highlighted people were dissatisfied with the way services were delivered.
    • Neighbourhood working model highlighted a need to improve customer satisfaction and confidence by reducing incidents of antisocial behaviour, graffiti, fly tipping and drug misuse.
    • This informed the need for a multi agency pilot project to share data on one neighbourhood that would help address Anti Social Behaviour (ASB) problems.
  • 3. The Neighbourhood
    • Project focuses on the Mutley Greenbank close to Plymouth
    • City Centre:
    • Population 18,844 and approx 8,100 households
    • Higher number of 20 to 24 year olds compared to city average accounting for over 31% of the population
    • Very busy evening and night time economy
    • The main housing type - flats which constitute 51% of the housing stock
    • Plymouth University located within neighbourhood
  • 4. The Approach
    • Steering Group formed to share data and manage the project.
    • This involved a range of stakeholders including:
    • Police
    • Environmental Services (Waste Management Team)
    • Anti Social Behaviour Unit
    • Public Protection Unit
    • Plymouth University
    • Students Union
    • Community Safety Partnership
    • Youth Services
  • 5. Process
    • Step 1 Review existing data e.g. Criminal Damage, ASB incidents,
    • parking incidents and waste collection reported from enforcement
    • teams.
    • Step 2 October 2010 - 1st Survey to consult and map anti social
    • behaviour issues through postcode information and comparison with
    • customer profile information.
    • Step 3 Design a series of targeted interventions to help address what
    • the survey information has highlighted and begin delivery.
    • Step 4 March 2011- 2nd Survey to gauge the impact of the
    • measures taken.
  • 6. Engagement
    • Key principle to provide as much opportunity for residents to get
    • involved and input into the project as possible:
    • 2 surveys involving community volunteers
    • 2 exhibitions in community venues to promote the findings of
    • the survey and gather feedback
    • A project update leaflet produced and sent to every household
    • Website link http://www.plymouth.gov.uk/plymouth2020
    • Promotion of Plymouth On A Map a map-based website link that also allows reporting of problems geographically into the Council http:// www.plymouth.gov.uk/homepage/general/doitonline
    • Promote neighbourhood meetings and priority setting
  • 7. Ist Survey
    • Door to door engagement with support from community,
    • University and Council volunteers. 923 respondents –
    • Key findings from the 1 st Survey
  • 8. Targeting
    • Third party data analysis of response to survey questions uploaded
    • onto software reporting tool. This allowed interpretation in a range of
    • formats including ‘heat map’ to help target interventions
    • geographically.
    • The map above shows the density of respondents who considered rubbish and litter lying about a very or
    • fairly big problem
  • 9. Interventions - Rowdy Behaviour
    • Undertaking ‘Nights of Action’ in and around night time economy area to target all forms of alcohol related Anti-Social Behaviour, littering and Criminal Damage.
    • Introducing a Designated Public Place Order (DPPO) in a local park to enable the Police to deal with drinkers who currently gather in the park on a daily basis.
    • Using the information to help Council Licensing Committee make decisions about future Licensing Applications in the area.
  • 10. Interventions - Litter
    • I nstalling larger and more visible litter bins at strategic points
    • Looking at better ways to communicate with students such as using social media and student radio e.g. around waste collection days and tennent/landlord responsibilities
    • Looking at enforcement measures such as banning the distribution of free printed materials in certain parts of the neighbourhood
    • Regular inspection of licensed premises to ensure they are complying with the terms of their licenses and conforming to other regulations such as their Commercial Waste and Fire Safety.
  • 11. Challenges/What We Would Do Differently
    • Greater timeframe between the 1st and 2nd surveys to allow for
    • interventions to be delivered.
    • Clarify at an early stage any additional statutory consents, consultation and evidence gathering required in relation to interventions to avoid slippage and understand feasibility.
    • Initial clarification and differentiation between household and postcode level data important otherwise can limit the ability to compare with customer profiling
    • Insufficient corporate/organisational ‘buy in’ to enable use of model to design and deliver services more widely – risk still seen as a stand alone project.
  • 12. Follow Up Information
    • Contact details:
    • Mark Rich
    • Partnership Co-ordinator
    • Plymouth 2020 Partnership
    • [email_address]
    • 01752 304002