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Mindshare company presentation rev 9.0

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M Intergraph Group Presentaion - Services, Products and Clients

M Intergraph Group Presentaion - Services, Products and Clients

Published in: Business

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  • Transcript

    • 1.  
    • 2. Company Brief 10 min. Mindshare Retail services presentation by Mr. Ajay Malik 30 min. Support Process by Mr. Ashu Jain 30 min. Core IO optimization methodology By Mr. Ajay Malik 30 min. NOC walkthrough & Tool demonstration By Mr. Takendra Singh & Mr. Amitabh 20 min. Q&A and rollout discussion 30 min.
    • 3.  
    • 4. Introduction
      • Geo Spread
      • India
      • United Arab Emirates
      • Headquartered in Delhi, India
      • Our Business
      • In the IT services business for past 20 years. Our delivery arms:
        • MindShare Services
        • M-Intergraph
        • Intergraph Software Services
      • Managed Network Services (Over 10,000+ IP end points under management)
      • IT Consulting & Professional services
      • Our People
      • Highly talented, motivated and agile team
      • Workforce with over 250 highly skilled IT professionals and consultants
      • ISO 9000:2005 certified processes and methodology
    • 5. IT Infrastructure Management: Trends
      • Organization Business Goals
      • How to reduce time to market
      • How to use IT / applications for a richer end user experience
      • How to improve end user experience / interaction
      • How to minimize IT infrastructure downtime
      • How to map technology roadmap with business needs
      • Organization IT Issues
      • How to find trained IT resources
      • How to retain resources trained on cutting edge technologies
      • How to avoid technology obsolescence
      • How do I minimize employee attrition costs
      • How to build and operate IT infrastructure that supports
        • Volatile Business requirements
        • Is capable of handling aggressive internal / external Service Levels
      • How to select the right partners
      • How do I reduce the TCO of IT infrastructure
        • Cap-Ex
        • Op-Ex
      • How to speed up the time to market and increase market share
      • If we outsource, out task what will happen to our internal teams
    • 6. Our Strengths
      • Service Architecture & Service Design
      • Understanding customer’s business objectives
      • Identifying customer’s technical requirements
      • Defining the service scope for the customer
      • Defining Service Elements
        • Based on ITIL best practices
        • Building customized service solutions
      • Audit services
      • Audit the operations organization, processes & procedures
      • Audit IT infrastructure
        • Network Infrastructure
        • Desktop, Servers and Applications Infrastructure
      • Managed IT infrastructure services
      • Network Management Practice
      • Desktop Server & Application Management Practice
    • 7. Managed Services Portfolio
    • 8. Our Offerings Monitor
      • Remote Element Monitoring
      • (Network+ Server+ Application)
      • Event detection & notification
      • Event correlation & aggregation
      • Incident tracking & escalation
      • Fault isolation
      • Data collection & reporting
      • Standard operating procedures
      • Reporting
      • Web portal/Dashboard view
      Manage & Operate
      • Complete day to day
      • management of Network,
      • Servers and Applications
      • Performance Trend analysis
      • Capacity Planning
      • Proactive Patch Management
      • (Network Objects +Servers +
      • Application)
      • Configuration Management
      • Problem management
      • Vendor management
      Consulting
      • Professional consultancy for
      • designing and Implementing
      • Network, Messaging, Servers
      • and Database architecture
      • Professional Audit services
      • Efficiency enhancements
      • and optimization for
      • Installed network,
      • Messaging, Servers and
      • Database architecture
    • 9. MindShare IT Infrastructure Management Methodology D-DUO
    • 10. Our Approach Service Delivery Service Support Operations Projects Existing IT Infrastructure Tools Processes Compliance ITIL V3 ISO Service Desk Integration Config Management KPI KQI Reporting Performance Monitoring SLA OLA People Incident / Problem Management Change/ Escalation Management Discover Document Fault Management
    • 11. Product and Service Offerings
    • 12.  
    • 13. Microsoft Services
    • 14. Core Infrastructure Optimization- Identity & Access Management Approach
    • 15. Server Management
    • 16. Desktop Management Services
    • 17. Information Competency Centers
    • 18. Our Value Proposition Visibility and Control Cost Reduction Quick Rollout Domain Expertise Quality Benefits: Strategic, Financial, Operational Monitor
      • Remote Element
      • Monitoring (Network+
      • Server+ Application)
      • Event detection &
      • notification
      • Event correlation &
      • aggregation
      • Incident tracking &
      • escalation
      • Fault isolation
      • Data collection &
      • reporting
      • Standard operating
      • procedures
      • Reporting
      • Web
      • portal/Dashboard view
      • Visibility to availability,
      • performance and
      • utilization of each
      • component of
      • infrastructure.
      • It provides historical
      • trend reports for capacity
      • planning, root-cause
      • reports for problem
      • diagnosis and flash-check
      • reports for availability
      • status.
      • Reduces manpower cost
      • of managing the
      • infrastructure and
      • costs related to future
      • infrastructure
      • requirements.
      • Elimination of under-
      • utilized resources,
      • leveraging operations
      • improvements ,cross-
      • pollination of best
      • practices, and increased
      • automation
      • Reduced Fixed Capital
      • costs.
      • Leverage on effective
      • utilization of domain
      • expertise by focusing on
      • engineering and design.
      • Leverage with effective
      • knowledge management
      • and sharing
      • Reduced cycle times due
      • to readily available tools
      • Quicker and smooth
      • transition through robust
      • transition framework with
      • well defined milestones
      • and KPIs.
    • 19. Our Customers
    • 20.
      • Questions ?
    • 21. Thank You! “ We Truly Deliver Your Business Vision” “ We Truly Deliver Your Business Vision”
    • 22. Appendix
    • 23. What do our customers think about us?
      • MSPL is a prime vendor and has been empanelled for providing Services – Nationally to all Central Government Ministries and NIC 650 plus offices across India. Their contribution in National projects including – Confonet , Land and Reforms ,Election Monitoring , eCourts and many other projects over last ten years; is well recognized by NIC.
      • -National Informatics Center
      • MSPL provides a superior class of service that is measured by response time, repair expertise, proactive failure prevention and dedication to cooperate with multiple vendors in situations requiring in-depth diagnosis to determine problem ownership.
      • - Power Finance Corporation Ltd.
      • MSPL has successfully executed one of the largest Nation wide project - eCourts amongst others, across 2200+ locations in India. Their experience and ability to execute complex multi location projects – positioned them as our preferred Service Partner for the project.
      • - Hewlett Packard
      • MSPL has been providing extended hour support to our mission critical IT infrastructure. They have consistently demonstrated technical competency, resourcefulness, commitment and the tenacity to complete the most challenging assignment. I recommend them without reservation.
      • - Ngenox
      • MSPL offers tremendous flexibility and a good culture fit to our organization .Our nation-wide IT infra-structure has been Managed by MSPL for couple of years and finally, we see a strategic partner that is ready to go that extra mile.
      • -Planet Retail
    • 24. Infrastructure Optimization (IO)- Services