Company Brief 10 min. Mindshare Retail services presentation by Mr. Ajay Malik 30 min. Support Process by Mr. Ashu Jain 30 min. Core IO optimization methodology By Mr. Ajay Malik 30 min. NOC walkthrough & Tool demonstration By Mr. Takendra Singh & Mr. Amitabh 20 min. Q&A and rollout discussion 30 min.
MindShare IT Infrastructure Management Methodology D-DUO
Our Approach Service Delivery Service Support Operations Projects Existing IT Infrastructure Tools Processes Compliance ITIL V3 ISO Service Desk Integration Config Management KPI KQI Reporting Performance Monitoring SLA OLA People Incident / Problem Management Change/ Escalation Management Discover Document Fault Management
MSPL is a prime vendor and has been empanelled for providing Services – Nationally to all Central Government Ministries and NIC 650 plus offices across India. Their contribution in National projects including – Confonet , Land and Reforms ,Election Monitoring , eCourts and many other projects over last ten years; is well recognized by NIC.
-National Informatics Center
MSPL provides a superior class of service that is measured by response time, repair expertise, proactive failure prevention and dedication to cooperate with multiple vendors in situations requiring in-depth diagnosis to determine problem ownership.
- Power Finance Corporation Ltd.
MSPL has successfully executed one of the largest Nation wide project - eCourts amongst others, across 2200+ locations in India. Their experience and ability to execute complex multi location projects – positioned them as our preferred Service Partner for the project.
- Hewlett Packard
MSPL has been providing extended hour support to our mission critical IT infrastructure. They have consistently demonstrated technical competency, resourcefulness, commitment and the tenacity to complete the most challenging assignment. I recommend them without reservation.
MSPL offers tremendous flexibility and a good culture fit to our organization .Our nation-wide IT infra-structure has been Managed by MSPL for couple of years and finally, we see a strategic partner that is ready to go that extra mile.