Broadband Internet


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Broadband Internet

  1. 1. Broadband Internet Packages for Online Arts Organisation<br />Dun Laoghaire, Dublin 18, Ireland<br />
  2. 2. Broadband Providers in Dublin 18<br />
  3. 3. Broadband Household Statistics<br />
  4. 4. Irish Broadband V European Standards<br />62% of all private households in Ireland had a computer<br /> connected to the Internet in 2008 compared with only 5% in 1998 and 57% in 2007.<br />The Netherlands, at 86%, had the highest reported rate of household Internet access in the EU 27 in 2008.<br />Ireland, at 62%, was ranked tenth in the EU in 2008.<br />The EU 27 average was 60% of households.<br />
  5. 5. <ul><li> CSO Statistics have shown that in 2009 84% of Companies are using high speed internet connections
  6. 6. Latest information society statistics show that 95% of all enterprises had a computer connected to the internet, with high-speed DSL broadband used by 45% of enterprises, compared with 41% per cent in 2008.</li></li></ul><li>Business Location<br />
  7. 7. What Kind of Business?? <br />Online Arts Organisation in Dublin 18, set up from a<br /> home Office.<br />Requires a Small Business Broadband Package with a reliable customer service without an expensive price-tag<br />Internet uses include general web browsing, Downloading documents, File Management, Internet Banking <br />
  8. 8. What is required from the broadband Package for my Small Business?<br />Fast Connection<br />Quick Download Speed<br />Wireless Modem<br />Combined Broadband and Phone Package<br />Good Customer Service and Reliability<br />
  9. 9. 3 Major Players in Broadband in South Dublin <br />Eircom<br />BT<br />Irish Broadband<br />
  10. 10. *Prices Correct from Jan 2010<br />
  11. 11. Additional Eircom Business Packages<br /><ul><li>Eircom Business 1Mb Business Time(20 hours of broadband a month)Speed: 1Mb download/128Kb uploadContention: 48 : 1Download Cap: UnlimitedPrice: €16.52 per month (exc.VAT)</li></ul>Eircom Business StarterSpeed: 7.6 Mb download/672Kb uploadContention: 48 : 1Download Cap: UnlimitedPrice: €40 per month (ex VAT)<br />Eircom 1MB Business LiteSpeed: 1Mb download/128Kb uploadContention: 48 : 1Download Cap: 10GBPrice: €20.65 per month (exc.VAT)<br />Eircom Business Lite PlusSpeed: 3Mb download/384Kb uploadContention: 48 : 1Download Cap: 30GBPrice: €24.79 per month (exc VAT)<br />
  12. 12. Eircom Pro & Cons<br />Pros<br />Business Deals including €100 free advertising with Google when you sign up<br />Free Norton Security for the first 3 Months<br />MAX Speed @ 12Mbps+ (Only due to Eircom owning all Residence Line Connections) <br />Cons<br />Line Rental Not included<br />Eircom own all phone line connections in every residence & restrict other companies making prices much cheaper. Eircom has to therefore be more expensive than other Service poviders.<br />Not great History of Customer Service & Reliability.(Customer Phone Line)<br />Some Hidden Costs. Attractive Intro offer that then increases.<br />
  13. 13. Dependability <br />
  14. 14. BT Broadband Business Package<br />*Prices Correct from Jan 2010<br />
  15. 15. BT Pros and Cons<br />Pros<br />No Static IP or Connection Charges<br />Unlimited usage allowance on 2 out of the 3 main business packages<br />Wireless Modem Included<br />Cons<br />Customer Care line based in India, resulting in communication barriers<br /> between consumers and Company<br />
  16. 16. *Prices Correct from Jan 2010<br />
  17. 17. Irish Broadband Pros and Cons<br />Pros<br />No Phone Line Rental needed<br />Flat Rate Monthly Fee, No Hidden Charges<br />Cons<br />Expensive Rates: €250 for a max Speed of 6Mbps with Breeze 6mb Pro<br />Minimum Subscription of 12months<br />
  18. 18. Opinions and Complaints<br />Eircom Broadband, Customer Service<br />“In just over one month my one year contract with Eircom Broadband will be<br />up and I would like to cancel at that point. I have looked everywhere for a<br />clear procedure to go about doing this but there is none!! I have emailed<br />eircomnetcontracts@eircom.netgiving my one months's notice - no response, I<br />have emailed who just said to ring 1800 503<br />303. I rang 1800 503 303 and they said I am ringing too early and just wait<br />until 10 days before the cutoff date and ring back then.”<br />DouglasMan,<br />
  19. 19. BT Broadband<br />“I’ve been with BT for 18 months… about a month ago they increased my<br />speed and lifted the cap. I’d never gone over the cap anyway so it wasn’t any<br />real bonus. The speed increase was though. <br />Three days ago BT Ireland decided to restrict my broadband speed to 10k per<br />second citing their ‘Fair Usage’ policy. There was no warning, no call, no<br />email.. <br />They use outsourced Indian support which having used this before I have to<br />say…it really stinks to high heaven…If you are thinking of broadband and are a<br />novice then remember this… as you’ll find yourself saying ’sorry can you repeat<br />that ” incessantly during a support call….the support person is ONLY interested<br />in getting you off the phone and chalking up another resolved issue (wheter<br />its resolved or not)…”<br />Mickelodian,<br />
  20. 20. Irish Broadband<br />“I contacted them by email to set me up an email account with them so I could<br />use Outlook. From start to finish this took 20 days.”<br />Niall T, <br />“Irish Broadband is simply useless. Their support team are so condescending,<br />unhelpful, rude and painfully ignorant its not funny, even Eircom’ssupport is<br />better than Irish Broadband’sand that’s saying something.”<br />WindyBee, <br />
  21. 21. Decision<br />Irelands 2nd largest broadband provider<br />Includes Internet Starter Pack when purchasing Business Package<br />In many areas, 3Mbpscustomers can avail of up to 24Mbps at no extra charge<br />No Connection Fee<br />Unlimited Usage Allowance<br />
  22. 22. References<br />Irish Broadband and Internet Statitics<br /><br />CSO Statistics <br /><br />Comparision Website<br /><br />Braodband Map Viewer<br /><br /><br />