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Lecture5

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  • 1. The Structure(s) of Work
  • 2. The Ideal Type
  • 3. The Ideal Type• A heuristic device• A conceptually pure but realistically impossible construct• Meant as a contrast to real-world scenarios• ‘Ideal type’ bureaucracy / rationality not about efficiency ~ Weber
  • 4. <BureaucraticDysfunctions>
  • 5. Organisations in THEORY are:• Efficiently functioning systems• Collectivities united by pursuit of common goal• Objective and systematically created group(s) of people with clearly defined and mutually compatible roles and interests, working together to achieve a consensual vision
  • 6. but in PRACTICE?
  • 7. Exercise #1Revealing the unofficial / informal side of organisation
  • 8. Organisational Contradictions
  • 9. Formal Rationality vs. Material Rationality
  • 10. The Jobsworth Problem
  • 11. Culture
  • 12. “Rites”and “Rituals”
  • 13. Legend / Myth
  • 14. Consulting Firm• Jargon – ‘dingdongdingdong’• Artifacts -• Rituals – coffee-making, writing first proposal, first client presentation, first oversease project, etc.• Myths – who’s sleeping with who?• Sagas – how Petronas project was won…• Heroes – Kevin Hew (top Principal graduated from Canada)• Norms – the “friendly firm”• Good / bad actions – winning project, pissed off partner’s secretary• Rewards and punishments – overseas trip, assigned to department X, ‘scribal’ duty, unassigned, ‘training’
  • 15. Banking Software Company• Jargon – source-code• Artifacts – boarding pass• Rituals –• Myths – intellect of Goh Peng Ooi• Sagas –• Heroes – country managers and project managers• Norms – late nights• Good / bad actions – staying late, never questioning project managers,• Rewards and punishments – bonuses, cold storaged
  • 16. Private International School• Jargon – sugar daddy,• Artifacts – gifts for dignataries, new cars,• Rituals – 6 hour meetings on Friday(!)• Myths – events involving boss,• Sagas – surviving lawsuit• Heroes – anyone performing above norm• Norms – no one questions leaders, talk about vision in public,• Good / bad actions – protocol for GOH,• Rewards and punishments – cold storage, overseas conferences
  • 17. Cayce’s job?
  • 18. Micropolitics
  • 19. If true power does NOT reside in ‘bureaucracy’ and formal rationality,then in where does it lie?
  • 20. Do you have a gift to share? Can you resolvescenarios for which no manual was written?Have you silenced the lizard brain?
  • 21. <The Post- BureaucraticOrganisation?>
  • 22. Outsourcing
  • 23. Independent Teams
  • 24. Virtual
  • 25. Marketization
  • 26. Marketization of the Firm• Teams have their own P&Ls’, revenue targets and even acquire businesses i.e. they’re a “business within a business”• Teams can reject the offerings of other departments• Teams encouraged to compete with each other (for business) in the department• Teams seek outside sources of revenue