Conflict And Conflict ResolutionPresentation Transcript
Conflict and Conflict Resolution Presented by Mr. Nelson Allan (Teaching & Learning Centre)
What is conflict?
“ A struggle to resist or overcome; contest of opposing forces or powers; strife; battle. A state or condition of opposition; antagonism; discord. A painful tension set up by a clash between opposed and contradictory impulses."
Effects of conflict
Inability to work together
This causes us a great degree of discomfort, anger, frustration, sadness and pain.
Causes of conflict
There is a perceived breach of faith and trust between individual
There is unresolved disagreement that has escalated to an emotional level
There is miscommunication leading to unclear expectations
Causes of conflict
There are personality clashes
There are differences in acquired values
There is underlying stress and tension
There are ego problems
There are combinations of the above
Is conflict good?
A certain degree of conflict is a healthy sign
Too much conflict; communication problems
No conflict; disinterest amongst the members of the group and lack of input
Arises from unclear aims and objectives
Don’t make disagreements personal
Conflict can help improve the level of quality
Should be actively encouraged
Constructive criticism encourages growth
A way of coaching ourselves and others
Good criticism helps others to evaluate their own work effectively
Scale of criticism Ridicule / over criticizing Good criticism Complete consensus : No criticism
It is your responsibility as a group and as individuals to do the following:
Achieve success in completing allocated tasks.
Achieve success in fulfilling allocated roles.
Help other individuals achieve success.
Ensure that all members contribute as equally as possible.
Make progress in every group session.
Help to achieve the aims set out by the group in the initial stages.
Conflict Resolution The 7 Steps to Conflict Resolution
Gathers information, defuses tension "Help me understand your concern." 3. Hear their stories Stops the fight, contains the damage Take a "Time Out" 2. Restore order Clears thinking, models control Take a deep breath, say "relax" 1. Calm yourself Why? What to say or do? To Resolve a Conflict
Moves to resolution, brings closure "Would this work for you?" 6. Agree on a solution Moves from accusations to solutions "How could we resolve this?" 5. Generate solutions Honors the need to be heard Eye contact, don't interrupt 4. Listen carefully Why? What to say or do? To Resolve a Conflict
Assures clear communication "Are you sure this will work for you?" 7. Test for satisfaction Why? What to say or do? To Resolve a Conflict
Key points to remember
Be a model of calm and control
Don't give in to emotional outbursts
Don't assume people are being difficult intentionally
Find a quiet place in to resolve conflicts....privately