“ A struggle to resist or overcome; contest of opposing forces or powers; strife; battle. A state or condition of opposition; antagonism; discord. A painful tension set up by a clash between opposed and contradictory impulses."
It is your responsibility as a group and as individuals to do the following:
Achieve success in completing allocated tasks.
Achieve success in fulfilling allocated roles.
Help other individuals achieve success.
Ensure that all members contribute as equally as possible.
Make progress in every group session.
Help to achieve the aims set out by the group in the initial stages.
Conflict Resolution The 7 Steps to Conflict Resolution
Gathers information, defuses tension "Help me understand your concern." 3. Hear their stories Stops the fight, contains the damage Take a "Time Out" 2. Restore order Clears thinking, models control Take a deep breath, say "relax" 1. Calm yourself Why? What to say or do? To Resolve a Conflict
Moves to resolution, brings closure "Would this work for you?" 6. Agree on a solution Moves from accusations to solutions "How could we resolve this?" 5. Generate solutions Honors the need to be heard Eye contact, don't interrupt 4. Listen carefully Why? What to say or do? To Resolve a Conflict
Assures clear communication "Are you sure this will work for you?" 7. Test for satisfaction Why? What to say or do? To Resolve a Conflict