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Roberts Jerry
Roberts Jerry
Roberts Jerry
Roberts Jerry
Roberts Jerry
Roberts Jerry
Roberts Jerry
Roberts Jerry
Roberts Jerry
Roberts Jerry
Roberts Jerry
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Roberts Jerry

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  • 06/02/09 North American Association of Telecommunications Dealers
  • Transcript

    • 1. Code of Ethics and Procedure for Filing and Processing Complaints
    • 2. THE CODE <ul><li>Members of the ASCDI/NATD and Subscribers to the NTTN/ATN agree to the following: </li></ul><ul><li>Article 1 </li></ul><ul><li>To maintain and enforce high standards of ethical professional conduct making Membership in the ASCDI/NATD a recognized mark of experience, integrity and competence. </li></ul><ul><li>Article 2 </li></ul><ul><li>To regard as confidential all information concerning the business and affairs of the customer. </li></ul><ul><li>Article 3 </li></ul><ul><li>To conduct business in a manner which brings credit to and enhances the reputation of the telecommunications/computer industry. </li></ul><ul><li>Article 4 </li></ul><ul><li>To publicize products and services in a professional manner, avoiding all conduct, practices and promotions likely to discredit the industry. </li></ul><ul><li>Article 5 </li></ul><ul><li>To broaden public understanding and enhance confidence in the telecommunications/computer industry so that users will be encouraged to use Member products and services as their primary resource. </li></ul>
    • 3. <ul><li>Article 6 </li></ul><ul><li>In keeping with these principles, Members of the ASCDI/NATD and Subscribers to the NTTN/ATN make the following pledge: </li></ul><ul><ul><ul><li>To follow through and complete any agreement made verbally or otherwise to any ASCDI/NATD Member or non-member, prospect or customer. </li></ul></ul></ul><ul><ul><ul><li>To conclude a transaction in a competent and professional manner once the parties have agreed to complete a specific transaction. </li></ul></ul></ul><ul><ul><ul><li>To honor an offer that has been accepted as expeditiously as possible. </li></ul></ul></ul><ul><ul><ul><li>To fully disclose all limitations on the authority of an employee or agent representing a Member or Subscriber in a transaction. </li></ul></ul></ul><ul><ul><ul><li>To use only one name, identity or affiliation in all negotiations or in a competitive bidding environment. </li></ul></ul></ul><ul><ul><ul><li>To refrain from disparaging others by statement or innuendo. </li></ul></ul></ul><ul><ul><ul><li>To respond to any complaint alleging violation of the Code and participate in all proceedings prescribed by the ASCDI/NATD Board of Directors. </li></ul></ul></ul>
    • 4. PROCEDURE FOR FILING AND PROCESSING COMPLAINTS
    • 5. I. Filing a Complaint <ul><li>Against Members </li></ul><ul><li>Members or non-Members of the Association may file complaints against Members of the Association. By filing a complaint, a non-member agrees to be bound by the Code, follow the Complaint Procedure and participate in proceedings hereunder. </li></ul><ul><li>Against Subscribers </li></ul><ul><li>Members or non-members of the Association may file complaints against Subscribers to the NTTN/ATN. A complaint filed against a Subscriber, who is a non-member, is treated as a filing against a Member. By filing a complaint against a Subscriber, a non-member agrees to be bound by the Code, follow the Complaint Procedure and participate in proceedings hereunder. </li></ul><ul><li>Against Non-Members </li></ul><ul><li>The Association does not have jurisdiction over non-members. However, if a non-member is willing to abide by the Code and participate in these proceedings, the Ethics Committee, at its discretion, may process the complaint. </li></ul>
    • 6. II. Complaint Procedure <ul><li>Form of Complaint </li></ul><ul><ul><li>All complaints must be in writing on an ASCDI/NATD Complaint Form and sent to the ASCDI/NATD Administrative Office. ASCDI/NATD Complaint Forms are available through the ASCDI/NATD Administrative Office or on the Internet at www.ASCDI.com &amp; www.NATD.com. </li></ul></ul><ul><ul><li>The complaint must include the following: </li></ul></ul><ul><ul><li>(a) a brief summary of the facts; </li></ul></ul><ul><ul><li>(b) the party against whom the complaint is filed; </li></ul></ul><ul><ul><li>(c) the specific Articles of the Code alleged to have been violated; </li></ul></ul><ul><ul><li>(d) the act that constitutes the alleged violation; and </li></ul></ul><ul><ul><li>(e) copies of all relevant supporting documents. </li></ul></ul>
    • 7. <ul><li>Ethics Committee Procedures </li></ul><ul><ul><li>Processing and Service of Complaint and Response </li></ul></ul><ul><ul><ul><li>Upon receipt of the completed complaint form and all relevant documents, the case will be forwarded to the Chair of the Ethics Committee (the “Chair”) for processing. </li></ul></ul></ul><ul><ul><ul><li>The Chair will review the complaint and, assuming the facts to be true, make a threshold determination as to whether the facts, as alleged, constitute a violation of the Code. </li></ul></ul></ul><ul><ul><li>Hearing </li></ul></ul><ul><ul><ul><li>After service of the response, the Chair will schedule a hearing involving the Complainant, Respondent and the Hearing Panel. </li></ul></ul></ul><ul><ul><ul><li>The Hearing Panel consists of three Members of the Ethics Committee (the “Hearing Panel”). </li></ul></ul></ul><ul><ul><ul><li>Copies of the complaint, response and all supporting documents will be forwarded to the Members of the Hearing Panel. </li></ul></ul></ul>
    • 8. <ul><ul><li>Both parties will be given an opportunity to participate, with counsel or without counsel, on a teleconference with the assigned Hearing Panel. </li></ul></ul><ul><ul><li>If a Complainant chooses not to participate in the hearing process, the complaint will be heard on the basis of complaint, together with evidence submitted by the Respondent. </li></ul></ul><ul><ul><li>Failure of the Respondent to participate, unless excused in advance by the Chair, shall result in a finding against the Respondent. </li></ul></ul><ul><ul><li>The hearing will last 30 minutes: </li></ul></ul><ul><ul><ul><li>10 minutes for Complainant to present evidence; </li></ul></ul></ul><ul><ul><ul><li>10 minutes for Respondent to present evidence; and </li></ul></ul></ul><ul><ul><ul><li>10 minutes for Members of Hearing Panel to conduct a question/answer session. </li></ul></ul></ul><ul><ul><li>Following the hearing, the matter will be taken under advisement by the Hearing Panel, and a written decision will be rendered accordingly. </li></ul></ul>
    • 9. Sanctions <ul><ul><li>Level 1 : - A finding of violation with notice given only to the Complainant, Respondent and the Ethics Committee. </li></ul></ul><ul><ul><li>Level 2 : - A finding of violation with notice given to the Membership and the Ethics Committee. </li></ul></ul><ul><ul><li>Level 3 : - A finding of violation with a recommendation to the Ethics Committee to suspend the Member’s privileges from the Association and/or the Subscriber’s access to the NTTN/ATN for a specified length of time not to exceed 12 months. </li></ul></ul><ul><ul><li>Level 4 : - A finding of violation with a recommendation to the Ethics Committee for expulsion from the Association and/or removal from the NTTN/ATN. </li></ul></ul>
    • 10. Three Complaints Against a Company <ul><li>In the event three complaints resulting in sanctions have been filed against a party within any 12-month period, the Chair and President of the Association shall review and, if appropriate, notify the Membership of the following: </li></ul><ul><ul><ul><li>The names of the parties to each complaint; </li></ul></ul></ul><ul><ul><ul><li>The date of filing of each complaint; and </li></ul></ul></ul><ul><ul><ul><li>The outcome of each complaint. </li></ul></ul></ul>
    • 11. CONTACT: <ul><li>Jerry Roberts-ASCDI Chairman Emeritus </li></ul><ul><li>Joseph Marion-President/Executive Director </li></ul><ul><li>ASCDI/NATD </li></ul><ul><li>www.natd.com </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul>

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