Lindheimer Philippe

Open Telephony The FreePBX ® Way Presented at Asterisk World, 2008 San Jose by Philippe Lindheimer FreePBX Project Leader http://freepbx.org

What is Open Telephony? +

A Revolutionary Telephony Platform is Born

The LAMP “Hall of Fame” Expands
LAMP
Linux
Apache
MySQL
PHP, (Perl, Python)
Asterisk
A Asterisk

The FreePBX Project
Open Source
GPLv2
Installed Base
Estimated 200,000 Installed Base
Estimated growth of thousands per month
~3M Downloads
100,000 Visits/Month (400,000 Page Views)
Proven Stability with Mature Release History
10/14/2004 – 1.1 (AMP)
03/17/2006 – 2.0 (FreePBX)
05/16/2006 – 2.1
01/05/2007 – 2.2
08/25/2007 – 2.3
02/10/2008 – 2.4

Who’s Using FreePBX?
Many others (some have come and gone)
Adminparadise
Asterisk Suite
Centris
CentPBX
Converged Interaction
EasyVoxBox
ESCAUX net. PBX
Generic User Management System
kasterx
Miruna Asterisk System
Pound Team PBX
ST-PBX Live
VoizEdge
More …
+ =

Leader in Asterisk PBX Innovations
Find-Me-Follow Application
Across Asterisk 1.2, 1.4 and 1.6
since 2006
VmX™ Locater
V oice m ail e X tension provides a “Personal IVR” option
Integrates with Asterisk Voicemail and Follow-Me
Telephone Hot Desking
(Devices & Users – and multiple devices per user)
Sophisticated and Unlimited Call-Flow Construction
Online Modular Update System
Easy and Flexible Custom Asterisk Dialplan Integration

Extension/User+Devices Config
Feature Code Administration
Outbound Routes
Trunks
Inbound Routes
Zap Channel DIDs
Announcements
CallerID Lookup Sources
Day/Night Control
Follow Me
IVR
Queues
Ring Groups
Time Conditions
Callback
Conferences
DISA
Languages
Misc Applications
Msic Destinations
Music on Hold Administration
PIN Sets
Paging and Intercom
Parking Lot
System Recordings
Dictation
FreePBX System Status
Module Admin
Asterisk Log Files
Online Support
Asterisk API
Asterisk CLI
Asterisk Info
Backup & Restore
Custom Destinations
Custom Extensions
Java SSH
PHP Info
PHP AGI Config
Print Extensions
Phonebook
Phonebook Directory
Speeddial Functions
Gabcast
Print Extensions
Call Forward (CF, CFB, CFU)
Call Waiting
Do-Not-Disturb
Info Services
Voicemail
VoiceMail Blasting
More…
Extensive Functionality

Where to Learn More Open Telephony Training Seminar
Open Telephony Training Seminar
Where: Golden Nugget
Las Vegas, NV
When: May 20-23 rd (Extended Class)
May 21-23 rd (Standard Class)
More Info: [email_address] 1-877-480-9533 http://freepbx.org/open-telephony-training-seminar
Learn About:
Components of Asterisk and FreePBX and how they fit together, and FreePBX Internal, troubleshooting and integration with custom Asterisk dialplans.
PSTN Integration, Trunks, Troubleshooting with the PSTN, IP Phones and lots more.
Successful Marketing, positioning, competition, selling, sales cycle and techniques to differentiate your offerings in the small and medium business PBX space.
Past attendees are saying:
“ Great seminar - worth the money and, more important, the time!" – Calvin W.
“ Extremely well prepared and presented!” – Ronald C.
“ The OTTS was a valuable injection of information regarding the vibrant and dynamic Asterisk ecosphere; it should be attended yearly by anyone trying to keep abreast of this area.” Ron B.

The End Thank You for Listening http://freepbx.org

Our Mascot
Red Eyed Tree Frog
Symbol of Progress
What’s with the Frog? Photo taken from www.newint.org (Klein)

Return from IVR Making complex IVR trees Day IVR Sales Support Billing 1 2 3 Night IVR Sales Support Billing Msg 1 2 3 Support IVR Residental Contractors Main Menu 1 2 9 Return to IVR Tip: Use “Return to IVR” with IVR’s and Announcements that will be called from multiple parents.

Manual/Automatic
Day/Night Mode
timeconditions
day/night mode
Linking multiple controls together
See Write-up
Inbound Call Flow Call Routing *280 (Receptionist Override) Timecondition (8:00 – 17:00 M-F) Inbound Route (Company DID) Receptionist After Hours IVR

Putting it all together
Extensions/Mailboxes
Recordings
Announcements
Ringgroups, Queues, Destinations
IVRs
Time Conditions
Day/Night Controls
Inbound Routes
Zap Channel DIDs
Inbound Call Flow Call Routing extensions Time Condition 8-5 M-F extensions Company DID 8004522233 Day/Night Mode Control IVR 1-Sales 2-Support 3-Directions Sales Msg Support Msg Sales Ringgroup Support Queue After Hr Msg John’s Voicemail

Outbound Route Patterns
Pattern Chooses the route
Route Choice is “final”
Subsequent routes that also match the number will never be tried
Pattern can only remove leading digits
Common example, emulate old style PBX
9|1NXXNXXXXXX
Outbound Call Flow Routes, Trunks, Dial Patterns Busy, Answer, No Answer Busy, Answer, No Answer Congested, Channel Unavailable Congested, Channel Unavailable Strip digits If configured All Circuits Busy Bad Number Context Route 1 (Emergency) Match? Route 2 Match? Route 3 Match ? Next Trunk Next Trunk Tip: Always make your first route your Emergency Route to handle E911 and other related calls. This assures that numbers matching your emergency patterns will ALWAYS go down the Emergency Route.

CallerID Handling Originated Call From User or Forwarded Call (CF, Follow-Me, etc.) Emer- gency Route Emer- gency CID? Intra- Company Outbound CID Trunk CID Trunk CID Set Never Overide CID CID Set? Trunk CID? Use Emer- gency CID Use Internal CID Use Outboundcid Use Trunk CID Yes Yes Yes No Yes No No No Use Extension (Undefined Results) No Use Forwarded CID Use Trunk CID Use Trunk CID No CID Transmitted No No No Outbound Call Flow CallerID Yes No Yes Yes Yes If CallerID(name) == “hidden” (“hidden” <2124351234>) SetCallerPres(prohib_passed_screen) Internal Caller?

DUNDi 101 - Redundancy Outbound Call Flow DUNDi & Branch Offices Chicago Ann Arbor Cleveland Indianapolis Milwaukee Detroit Madison IAX Trunk Media Path

Advanced FreePBX Features VmX™ & Follow-Me Dial Attempt Aleternative Optional 0 or 2 VmX Locater™ Incoming Call Unavail Msg #home #cell Voice Mail System Confirmation Cell Voicemail ANSWER VmX Locater™ Busy Msg Busy # or No choice Press 1 No Answer

FreePBX Internals Architecture Module Plugin Logic LAMPA Stack (Linux – Apache – MySQL – PHP – Asterisk) FreePBX Core Application Libraries Module Plugin Libraries FreePBX Core Dialplan Objects Module Plugin Objects Authorization / Security FreePBX Framework and Core Logic FreePBX Core API Module Plugin API FreePBX GUI Module Plugin GUI FreePBX Config MySQL DB

FreePBX Internals Architecture FreePBX GUI Business Logic MySQL Config Storage Dialplan Generation & Business Logic Astdb Asterisk Environment page.dispname.php functions.inc.php retrieve_conf Dialplan & Configuration files voicemail.conf AGI & System Scripts

Inbound Call Flow Types of Modules extension, vm or featurecode extension, vm or featurecode From Previous Module Destination Modules Multi-Destination Modules (e.g. IVR, Time-Conditions, Day/Night Control) From Previous Module Destination Module (or extension, vm, featurecode) Simple Module (e.g. Announcement) extension, vm or featurecode Destination Module (or extension, vm, featurecode) From Previous Module Common Module (e.g. Ring Group, Queues, Follow-Me)

Lindheimer Philippe

by Carl Ford on Mar 22, 2008

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