Fantastic evolution of technology all this human interactions can be done faster and with no physical boundaries.
Technology advances so fast, drastic reductions in prices of computers combined with an aggressive penetration of internet and broadband has allowed many more users to start taking advantage of this phenomenon.
New tools of expressing our instincts of being humans are offered permanentely to users.
Users and the amount of users grows at enormous rates.
Interactions between humans will start forming networks of people who have created a personal profile which will be networked to peers, friends and others who will be invited to be part of the network.
Members will continuously receive and have access to information which is interesting and or entertaining to the group.
important changes in marketing new models of relations between consumers and producers.
Two way interaction conversation taking place between demand and supply is a major change.
After defining the basic concepts of this reunion, I will like to start explaining the most important social network websites that are presently being used around the world for this interaction of information among human beings.
, by using this micro blogging platform we would keep in touch with our customers.
Iberia could alert customers of many things like for instance flight delays due to various reasons.
Sending tweets on many things like special promotions, news about Iberia that could be relevant in our conversation with our clients. It will be like having an information booth of Iberia to get close to customers and improve and broaden our customer service.
Twitter to maintain all of our employees well informed about anything related to Iberia or the industry.
Avatar can take our flights to our destinations for free.
Experience the entire warmth of our service from start to finish.
Checking at our counters, or using our possible automated checking machines at the airports.
Visiting our VIP lounges for a cocktail while waiting for departure.
We could also recreate all of our destination terminals at the airports so that users can be totally familiar with terminals at the airports we serve.
It was a pleasure sharing this presentation with all of you. I hope in the near future Iberia will aggressively start exploring and finally offering fliers around the world the possibility of establishing a dialog through social media.