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Leading mobile operator reaches out to more customers through additional service channels. A leading mobile operator in Asia with strong customer growth and 30 million customers started a project aimed at providing customers with a better experience with more customer service channels.
Together with its BPO partner, a leading global systems integrator and business transformation consulting organization, it chose Altitude’s uCI 8™ solution to extend customer service to Facebook and Twitter.
The new customer touch points (official social networking accounts in Facebook and Twitter, and e-mail account), are now active in addition to the existing channels available for subscribers such as the operator Hotlines.
More information in: http://www.altitude.com/uci8