Chris Silva GSMI SMSS Session 2/9/2012

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My track speech on the use of mobile devices for information sharing. Presented at the GSMI, Social Media Strategies Summit Las Vegas, NV on 2/9/12.

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  • Image source: http://en.wikipedia.org/wiki/File:Android_robot.svgData source Nielsen, 2011 (http://dk.nielsen.com/site/documents/appconsumerbehaviourpatterns.pdf)
  • *Data source, iPass Q3, 2011 Mobile Workforce Report http://mobile-workforce-project.ipass.com/reports/q3-report-2011** Data source Citrix workforce survey, 2011 http://citrix.com/English/NE/news/news.asp?newsID=2318828
  • *Data source, iPass Q3, 2011 Mobile Workforce Report http://mobile-workforce-project.ipass.com/reports/q3-report-2011** Data source Citrix workforce survey, 2011 http://citrix.com/English/NE/news/news.asp?newsID=2318828
  • *Data source, iPass Q3, 2011 Mobile Workforce Report http://mobile-workforce-project.ipass.com/reports/q3-report-2011** Data source Citrix workforce survey, 2011 http://citrix.com/English/NE/news/news.asp?newsID=2318828
  • Image source: http://en.wikipedia.org/wiki/File:Android_robot.svgData source Nielsen, 2011 (http://dk.nielsen.com/site/documents/appconsumerbehaviourpatterns.pdf)
  • Data source, Nielsen Q4, 2011, http://blog.nielsen.com/nielsenwire/consumer/more-us-consumers-choosing-smartphones-as-apple-closes-the-gap-on-android/
  • Clipart source: http://www.clker.com/, background image Flickr user Blakespot, source: http://www.flickr.com/photos/blakespot/4773693893/
  • Data source, Nielsen Q4, 2011, http://blog.nielsen.com/nielsenwire/consumer/more-us-consumers-choosing-smartphones-as-apple-closes-the-gap-on-android/
  • Data source, Good Technology Device Activations Report Q4 2011, http://www.good.com/resources/Good_Data_Q4_2011.pdf
  • We can help companies answer the three fundamental mobile questions:How do I respond now?What’s my strategy and business case now and in the future?What’s coming next/how can I be ready/what the next pivot point?
  • Clipart source: http://www.clker.com/,
  • Clipart source: http://www.clker.com/,
  • Clipart source: http://www.clker.com/,
  • Source, Intermedia viaAllThingsD, http://allthingsd.com/20110513/tk-7/
  • Source, Intermedia viaAllThingsD, http://allthingsd.com/20110513/tk-7/
  • Chris Silva GSMI SMSS Session 2/9/2012

    1. 1. 1 Switching On: Models For Entrusting Information To Mobile UsersSocial Media Strategies SummitFebruary 9, 2012Chris SilvaIndustry Analyst, Mobile
    2. 2. 2 Simple Productivity Choices…© 2011 Altimeter Group
    3. 3. 3 Less than 5% of workers worldwide carry separate “work” and “personal” devices today.* *Data source iPass Workforce Mobility Study, Q3 2011 ** Data source: Citrix workforce study Nov, 2011© 2011 Altimeter Group
    4. 4. 4 Over 50% of users are taking business data onto personal devices.* *Data source iPass Workforce Mobility Study, Q3 2011 ** Data source: Citrix workforce study Nov, 2011© 2011 Altimeter Group
    5. 5. 5 In the US, nearly 70% of firms have no formal policy for this type of use.* *Data source iPass Workforce Mobility Study, Q3 2011 ** Data source: Citrix workforce study Nov, 2011© 2011 Altimeter Group
    6. 6. 6 …Have Become Complex Platform Choices© 2011 Altimeter Group
    7. 7. 7 Smartphone Ownership Continues Meteoric Rise Source: Nielsen© 2011 Altimeter Group
    8. 8. 8 We’re At The Inflection Point 46.3% of US Mobile Owners Had A Smartphone in Q4 In 2012, we will cross the 50% mark in 2011 percentage of mobile phone owners who have a smartphone. That means 1 in every 2 employees – and likely more - will be looking to be served on mobile. It’s time to act.© 2011 Altimeter Group
    9. 9. 9 The Question of “What’s A Smartphone?” Less Simple Source: Nielsen© 2011 Altimeter Group
    10. 10. 10 So, Act on What? There’s A Very Long Tail Source: Good Technology, data does not reflect RIM BlackBerry or Windows Phone 7© 2011 Altimeter Group
    11. 11. This Is Where Your Workers Need Information, And Where They Expect To Find It.© 2011 Altimeter Group
    12. 12. 12© 2011 Altimeter Group
    13. 13. 13 Mobile Strategy Takes One Of Three Paths • Target: Buyers • Goal: Drive revenue and transactions Enrich • KPIs: Registered Users, Average Purchase • Target: Shoppers, New Contacts Engage • Goal: Drive brand affinity, consideration • KPIs: Engagement, amplification, goodwill • Target: Internal constituents and trusted partners Entrust • Goal: Secure use of information on mobile • KPIs: Productivity gains relative to function© 2011 Altimeter Group
    14. 14. 14 Enrich: Driving revenue through mobile transactions© 2011 Altimeter Group
    15. 15. Partner Choice Should Be Dictated By Users’ Needs© 2011 Altimeter Group
    16. 16. 16 Build vs. Buy  Enterprises trending away from ground-up development as platforms and form factors multiply.  Middle-path of vendors providing a platform that will present content across devices, aimed at write once, deploy everywhere • Strobe, Isobar examples of partners here  HTML5 vs. Native • Native still holds and advantage in using sensor technology, native capabilities • Successful firms maintain large dev organizations, see WalMart, Walgreens© 2011 Altimeter Group
    17. 17. 17 Entrust Solution Continuum Basic Field Full Information Productivity Computing/ Access Access Goal: Device access Goal: Field information Goal: Full control and to common information gathering, collection consumption© 2011 Altimeter Group
    18. 18. 18 Entrust Solution Continuum Basic Field Full Information Productivity Computing/ Access Access Need: Content Need: Collaboration Need: Consumption Need: Control© 2011 Altimeter Group
    19. 19. 19 The Technology Partner Ecosystem Presentation layer, basic Depth of Integration Content viewing of info Editing, sharing of Collaboration information, no local data Full data access, creation Consumption and storage Information protection, Control isolation and remediation© 2011 Altimeter Group
    20. 20. 20 The Technology Partner Ecosystem Content Mobile CMS: Modo Labs Collaboration HTML Content: Touch Salesforce Consumption Control© 2011 Altimeter Group
    21. 21. 21 Content: Focus On Presentation Iongrid Content Share via Nexus App Modo Labs Mobile CMS© 2011 Altimeter Group
    22. 22. 22 Content: Focus On Presentation To Be Launched Touch.Salesforce.com© 2011 Altimeter Group
    23. 23. 23 The Technology Partner Ecosystem Content Collaboration Content sharing: Box.net, Dropbox Consumption Secure Content Repositories: iongrid Control Nexus© 2011 Altimeter Group
    24. 24. 24 Collaboration: Focus On Sharing, Access Box.net pivots to focus on enterprise Iongrid Content Share via Nexus App© 2011 Altimeter Group
    25. 25. 25 The Technology Partner Ecosystem Content Collaboration Desktop and app virtualization: Citrix, Consumption VMWare Virtual Workspaces: Control Framehawk© 2011 Altimeter Group
    26. 26. 26 Consumption: Full Computing Access, Securely Citrix Goes Beyond Windows Apps On iPad© 2011 Altimeter Group
    27. 27. 27 Control Provides The Foundation Content Traditional MDM vendors Collaboration expand role: Boxtone, Good Sandboxing and Consumption Containerization: Nukona “Elemental” Vendors: Control Mokana© 2011 Altimeter Group
    28. 28. 28 Focusing On Controls That Matter  Inheriting ownership and access rights is key, re- writing policy for mobile is a misstep  Focus on non-PIM data for policy, allow ActiveSync or other PIM management conduit to handle “coarse” device controls  App data and PIM data are two, different classes of information, with different risk profiles© 2011 Altimeter Group
    29. 29. Choose The Right Partner Based on Stated Endgame© 2011 Altimeter Group
    30. 30. 30 Entrust Solution Continuum Basic Field Full Information Productivity Computing/ Access Access Solution: CMS, Solution: Data Solution: App of HTML-content sharing, secure desktop virtualization, content repositories virtual workspaces© 2011 Altimeter Group
    31. 31. 31 Upcoming research Make An App For That: Mobile Strategies For Retail Published February 7, 2012 Available at: makemobilework.com Entrust: Finding Partners For B2B Mobile Success Publishing March, 2012© 2011 Altimeter Group
    32. 32. 32THANK YOUChris SilvaIndustry Analyst, Mobilecsilva@altimetergroup.commakemobilework.comTwitter: @802dotchris Get my research on my blog:
    33. 33. 33ABOUT USAltimeter Group is a research-based advisory firm that helpscompanies and industries leverage disruption to their advantage.Visit us at http://www.altimetergroup.com or contactinfo@altimetergroup.com.
    34. 34. 34 iPhone Leads In Enterprise ActiveSync Activations Source: Intermedia© 2011 Altimeter Group
    35. 35. 35 iPad Is Storming The Enterprise Source: Intermedia© 2011 Altimeter Group

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