Supplier Diversity Within A Managed Service 7 dec 2011

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  • 1. SUPPLIER DIVERSITY WITHIN A MANAGED SERVICE 7TH December 2011
  • 2. INTRODUCTIONS Name Company Jason Dunwell Hays Leanne Johnston IBM TSC Sourcing Lead UK
  • 3. AGENDA •  IBM and Hays: a changing, maturing relationship •  Why there is an opportunity •  What do Managed Service Providers look for in a supplier •  Discussion
  • 4. IBM & HAYS A CHANGING AND MATURING RELATIONSHIP
  • 5. A CHANGING AND MATURING RELATIONSHIP IBM and Hays began there engagement in 1994 via a PSL relationship, at the time Hays were a small supplier (CTG) As IBM has developed it’s requirements of it’s suppliers have changed and as such Hays has also evolved. Including evolving from a PSL business to a Managed Service Provider IBM now expects Hays to respond to more of their Corporate Social Responsibility work streams, namely DIVERSITY.
  • 6. WHY THERE IS AN OPPORTUNITY
  • 7. DIVERSITY WHY IS THERE AN OPPORTUNITY? We already know that companies that embrace diversity at a strategic and operational level benefit from an engaged, more motivated workforce with reduced levels of attrition and increased retention. As an agency we can: - Show our processes are in line with our clients - Add value to our client strategic goals - Take work and responsibility away from our clients - Deliver a service that most temporary agencies do not believe it their responsibility.
  • 8. WHAT DO MANAGED SERVICE PROVIDERS LOOK FOR IN A SUPPLIER?
  • 9. WHAT IS KEY? In a time of cost cutting and general austerity the ‘value’ that can be added is always key: - Are you a ‘niche’ supplier if not what is your unique selling point (consultancy, employed models, known skills gaps) - Ease of supply, do you have a structure to respond to corporate accounts? Will you follow the rules or attempt to circumvent? - Legal and commercial, are you aware of how flexible you are prepared to be? - Speed and quality, above all things we have a service to deliver. Will you add or detract from this.
  • 10. DISCUSSIONS QUESTIONS AND ANSWERS