BSC - HR

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BSC - HR

  1. 1. POST GRADUATE DIPLOMA IN HUMAN RESOURCE MNGT. – 2009MAHATMA GANDHI LABOUR INSTITUTE
  2. 2. Group Members ALPESH SHARMA AMIT RAVAL BHUMI PANCHAL NISHANT BRAHMBHATT PALAK JOSHI RAJVRAT GADHVI
  3. 3. Definition: The Balanced Scorecard is a management tool that provides stakeholders with a comprehensive measure of how the organization is progressing towards the achievement of its strategic goals. - QIP, California State University
  4. 4. BALANCE SCORE-CARD COMMUNCATION TOOL MEASUREMENT SYSTEM STRATEGIC MNGT. CALLED AS SYSTEM
  5. 5. BALANCE SCORE-CARDComprises – Financial and non-financial Measures Short – long term measures Performance drivers Data based Org. performance picture Help to strategy & alignment
  6. 6. FINANCIAL CUSTOMER 4 3 INTERNAL PROCESSES 2 LEARNING & 1 GROWTH
  7. 7. POSSIBLE PERFORMANCE MEASURES PROFIT / YEAR MARKET SHARE COST / UNIT COST / SERVICE BUDGET PROJECTION
  8. 8. POSSIBLE PERFORMANCE MEASURES Customer Satisfaction (Average) Satisfactio n Gap Analysis Level of Importance Satisfaction Distribution (% of each area scored)
  9. 9. POSSIBLE PERFORMANCE MEASURES Workload Transactions Completion and Errors or Cycle Time per Rate Employee Rework employee Utilization
  10. 10. POSSIBLE PERFORMANCE MEASURES
  11. 11. MEASURES should :•Translate customer expectations into goals. Operate• Evaluate the quality of processes. Business• Track our improvement. Change Process Support• Focus our efforts on our customers. Optimize• Support our strategies.
  12. 12. INDICATORS LAGGING MEASURES LEADING MEASURES  Revenue / Employee  Competitive Index  Budget variance  Engagement Index  HR cost factor indices  % Training delivered  LDP benchstrength  Critical skill attainment  5 Benchmarking  5 Internal Promotion Rate ranking
  13. 13. TARGETS ALL MEASURES SOLID BASIS GIVE SOMETHING FOR AIM TRANSFORMATIONAL
  14. 14. INITIATIVES 2 1 2 3 5 1 3 1 2 3 1 2 3 CROSS FUNCTIONAL TEAM 4 QUALITY CIRCLES 2 1 2 3 PROCESS RESEARCH 5 1 3 1 2 3 1 2 3 4 QUIZ EVENTS 2 ENERGY SAVINGS 1 2 3 5 1 3 1 2 3 1 2 3 4
  15. 15. LIFE CYCLE OF BSC The 10-Step HR Scorecard Process Identify required HR policies and 1 Define the business strategy 6 activities 2 Outline value chain activities 7 Create HR Scorecard 3 Outline a strategy map 8 Choose HR Scorecard measures Identify strategically required Summarize Scorecard measures4 9 outcomes on digital dashboard Identify required workforce5 10 Monitor, predict, evaluate competencies and behaviors
  16. 16. BSC Snapshot
  17. 17. ADVANTAGES TRANSLATE LINKAGES to vision & Strategy integrate into Action performance COMMUNICATE ALIGN the the objectives & Strategies measures
  18. 18. THANKS AND BEST OF LUCK ANY ? 4x316x9

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