SGS Turkey CTS


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SGS Turkey CTS

  1. 1. SGS Turkey – CTS
  2. 2. About SGS 1878: Founded in Rouen, under the name of Goldstück Hainzé & Co. 1919: First registration as Société Générale de Surveillance in Geneva. Today: 10 business segments operating in more than 140 countries with over 70.000 employees and more than 1.000 offices and laboratories. SGS is the world’s leading inspection, verification, testing and certification company. 2
  3. 3. About SGS Turkey 1933: SGS Turkey was founded. Today the company operates with 8 divisions in 11 locations in Turkey with over 400 employees. SGS Turkey provides services in:  Agriculture  Automotive  Consumer Testing  Governments and Institutions  Industrial  Minerals  Oil, Gas and Chemicals  Systems and Services Certification 3
  4. 4. SGS Turkey Departments Consumer Testing Services(CTS) SGS has been serving to SGS Consumer Testing Services, which is subsidiary organization of the Group, regarding testing, inspection and audit services in many different sectors. Systems & Services Certification (SSC) System & Services Certification Services render activities with more than 40 accreditation including TÜRKAK and UKAS. Governments & Institutions Services (GIS) GIS implements trade assurance and price control of goods on behalf of governments and international institutions. Automotive Services (AUTO) Automotive Services offer worldwide control and supervision solutions for the design, production and various operations of motor vehicles. 4
  5. 5. SGS Turkey Departments Agricultural Services (AGRI) SGS can offer services to mitigate the risks traders face, hygiene controlling, inspection on all types of food, feed, soft and fiber commodities Minerals & Metallurgical Services (MIN) Minerals Services provides support to clients in the greater minerals sector both as strategic partners. Oil, Gas & Chemicals Services (OGC) Oil Gas & Chemicals Services is the market leader in independent inspection, testing, verification and specialized technical services to the Oil, Gas and Chemical industries. Industrial Services (INDIV) Industrial Services provide technical solutions that create added value for you and help you to execute your growth strategies, whether in existing local or in new geographical markets. 5
  6. 6. Consumer Testing Services (CTS) - TurkeyConsumer Testing Services is a subsidiary organization of the SGSGroup, regarding testing, inspection and audit services in many differentsectors that include all textiles, electric, electronics, toys, food contactmaterials and food products.CTS global network and expertise provide asingle and consolidated source that can helpreduce risk, improve efficiency and ensurecompliance to contractual or regulatoryrequirements in all a client’s manufacturing orsourcing activities. 6
  7. 7. CTS Turkey CTS employs over 200 people. CTS Labs employ more than 110 technical staff in its laboratories. For faster client interaction, CTS has over 30 customer service representatives. 7
  8. 8. Testing Services CTS TurkeyThe Non-Food Laboratory has been accredited by UKAS and DAP (DAR) for ISO 17025. 8
  9. 9. Testing Services CTS Turkey The Non-Food Laboratory has been accredited by CPSC for CPSIAAccrediting Body Certification #DAP (German Accreditation System for Testing) DAP-PL-4210.00UKAS (United Kingdom Accreditation Service) 2717 CPSC Approval Original CPSCScope Name Certificate # Date Approval DateLead Paint: 16 CFR Part 1303 DAP-PL-4210.00 12/17/2008 12/17/2008Small Parts Regulation: 16 CFR Part 1501 2717 07/20/2009 07/20/2009 9
  10. 10. Testing Services CTS TurkeyThe Food Laboratory has been accredited by the Turkish Ministry of Agriculture to operateas a Private Food Control Laboratory 10
  11. 11. Softline TestingSGS Turkey CTS offers a wide range of testing services for all kinds of softline productssuch as:•Textile• Apparel• Home Textile• Functional Wear• Footwear• Accessories (bags, belts, hats, etc.)• Leather Core• Feather and down products Services 11
  12. 12. Testing Services CTS TurkeyCTS Turkey Non-Food Laboratory has been performing a range of variousphysical and chemical tests since 2004. 12
  13. 13. Testing Services CTS TurkeyCTS Food Lab can perform various microbiological, physical, chemical andinstrumental tests. 13
  14. 14. Softline Testing Chemical TestsIntended for textile products large number of chemical tests are performed in chemical section.Performed tests exhibits if products are harmful for human health and environment, in addition ifsample contains any harmful compound quantitative analysis could be performed.For chemical analysis samples are cut into the small pieces. To achieve the target harmfulcompounds in liquid phase special extraction or digestion process is applied. After extraction ordigestion stage sample solutions are analyzed by high-tech instruments such as LC-MS, GC-MS,ICP-MS etc... Allergenous Disperse PAH Organotin Compounds (MBT & Dyestuffs PFOS DBT & TBT & TpHT) Azo Dyestufss Cadmium PBBs & PBDEs Carcinogenic Dyestuffs Heavy Metals Dimethylfumarate (DMF) Chlorinated Organic Carriers Fiber Composition PCB Chlorinated Phenols (PCP & Odour Test Pesticides TeCP & OPP) Formaldehyde pH Value Chromium VI ROHS test,ng Phthalates PVC Detection Lead Organic Chemical Compounds NP&OP-NPEO&OPEO Nickel (EN 71:9) 14
  15. 15. Softline Testing Physical TestsThe softline physical tests measure strength properties, color fastness performance and dimensionalchanges of the samples provided. Products are tested with specialized equipment in laboratoryconditions in order to estimate potential problems consumers may face during use in daily life.Physical testing allows the observation of the change in behavior of the products when any strengthand/or washing procedure is applied on the product. Abrasion Strength Yarn Count After Washing Accesory Tests Thread Count After Dry Cleaning Bursting Strength Water Repellancy After Steaming Weight Absorbancy Colour Fastness Tests Flammability Zipper Washings Pilling Button Rivet Snap Water Pile Loss Twist Perspiration Seam Slippage&Strength Sprilaty / Skewness Light Strecth & Recovery Appearance Dry Cleaning Tensile Strength Print/Motif Durability Tear Stregth Dimensional Change 15
  16. 16. Hardline TestingSafety, product quality and performance are prerequisites for all hardlineproducts such as toys, cosmetics, furniture, jewellery, DIY, etc.SGS Turkey offers a wide range of customized services and offers assistanceto its clients to develop and market safe products. 16
  17. 17. Hardline Testing Toys TestsPhysical and Mechanical Tests (EN 71-1):This chapter of EN 71 is related with risks like pressing, compression, suffucation,strangulation and chokking caused by toys.Flammability (EN 71-2):This chapter is related with high-flammable toys such as toy-houses, soft toys, baby wears,masks, wigs etc... Highly flammable materials are forbidden for the production of any kindof toys. The time it takes for the product to catch fire and the type of flame the productgenerates are measured with this test.Migration of Some Elements (EN 71-3):This test is applied to measure heavy metal contents of toys and show the migration levelof heavy metals when the children swallow or eat the toy. Lead, Cadmium, Antimony,Arsenic, Barium, Chromium Selenium and Mercury are checked as heavy metals. 17
  18. 18. Hardline Testing Toys TestsFinger Paints (EN 71-7):This test method is specially used for the finger paints. Since finger paints have a very longcontact time with the skin; they are meet specific requirements to be safe for children’suse. This test method includes all the physical and chemical parameters for finger paints.Organic Chemical Compounds (EN 71-9)This test method is also for evaluating the toy’s safety. This method includes severalchemical tests and analyzes the general chemical risks of a toy. 18
  19. 19. Consumer Goods Hardline TestingHarmful chemicals may be used in the manufacturing of all kinds of consumer goods such as stationaryproducts like watercolour and finger dye, glues, playdohs, flask, lunch boxes, pencils etc. In addition,material that contact with food like tableware, glassware, cooking accessories and packaging materialsmay include harmful substances which can cause serious and permanent health problems. Along withtoys, all these consumer products are tested in CTS Turkey Non-Food Laboratory by using the followingtests:FormaldehydeFormaldehyde has common usage for industrial substances. It has many harmful effects to humanhealth. It can easily evaporate at room temperature. The vapor of this substances is highly carcinogenic.This chemical can also be used in wood manufacturing.NickelNickel is generally used for metallic components of consumer products. It can cause eczema after longskin contactPAHPAH are the most important substances that can cause a highly carcinogenic effect. The group of thesesubstances can easily dissolve and connect to the human DNA and cause cancer. 19
  20. 20. Consumer Goods Hardline TestingAzo DyesAzo dyes are the most common known restricted substances for the consumer products. Azo dyes canconnect the human DNA with their body secretion and can cause cancer.PhthalateThese chemicals are used to soften the plastic products. They can cause some genetic problems afterlong term contact during pregnancy.Carcinogenic-disperse DyesThese dyes are generally used for the dying of synthetic products.Migration TestsThese tests are performed for the food contact materials. Tests evaluate in specific solutions whetherthe product’s chemical content can migrate into food or not.Heavy Metal ContentThese substances have very common usage for every stage of the production. They can cause liver andkidney failures. 20
  21. 21. Food Products TestingFood safety and quality are increasingly under the scrutiny of regulators and consumers.Products that meet these high expectations prevent costly recalls and protect brandreputation.Throughout the whole food supply chain, SGS Turkey - CTS provides efficient supportand risk protection through its food experts and laboratories on raw, semi-manufacturedfoodstuff and final products in all principal food segments including animal origin foodproducts (meat, seafood, dairy products), plant origin food products (fruits andvegetables) and bread, beverages and meals.National and international standard methods such as ISO, AOAC, FDA, HPA, NMKL andTSE are used in analysis. SGS Turkey CTS food laboratories are established accordingto ISO 17025 standards. 21
  22. 22. Food Products Testing Microbiological TestsMicrobiological tests apply to all food products Detection of Enterobacteriaceae Detection of Enterobacter sakazakii Detection of B.cereus Detection of Pseudomonas spp. Detection of C. perfringens Detection of rope spore Detection of Campylobacter spp. Detection of S.aureus Detection of Clostridium spp. Detection of Salmonella spp. Detection of E.coli SWAB analysis Detection of Eschericia coli O157:H7 Product Sterility Test Detection of Coliform Group Bacteria Detection of Vibrio parahaemoliticus Detection of Listeria monocytogenes Detection of Vibrio cholera Detection of Mould & Yeast 22
  23. 23. Food Products Testing Physical TestsPhysical analysis are conducted on food products such as animal and vegetable fats, oils,coffee, maize, olive, brine, meat and meat products, fruit and vegetable products, cerealsand cereal products, etc. Determination of imperfect and damaged Determination of pH grains Determination of soluble solids content Determination of refractive index (Brix) Determination of solid content and moisture Determination of gross and net weight content Determination of net weight of 1000 Determination of specific gravity grains Determination of polarization Determination of foreign matter Determination of sieve over Determination of massiveness 23
  24. 24. Food Products Testing Chemical TestsChemical analysis are conducted on food products such as animal and vegetable fats, oils,coffee, maize, olive, brine, meat and meat products, fruit and vegetable products, dairyproducts cereals and cereal products, etc. Determination of acidity Determination of alkalinity in water Acid value Determination of acid soluble ash Volatile and nonvolatile insoluble ash Determination of water insoluble ash acid Determination of diastase Determination of peroxide value Acidity – Determination of Determination of acidity in Determination of fat free solid matter acid value extracted oils Protein Determination of crude Determination of peroxide Determination of the amount of soap fiber content value in extracted oils Determination of saponification value Detection of semi siccative Determination of ethyl oils Determination of unsaponification alcohol value Determination of sesame Determination of oil Determination of total glucose formaldehyde value Detection of residue oil Determination of commercial glucose Invert sugar Detection of residue oil Salt Determination of total ash Detection of cottonseed oil Fat Determination of water Determination and soluble ash Free fatty acids detection of mineral oil 24
  25. 25. Food Products Testing Instrumental TestsInstrumental tests are conducted on food products such as cereal and cereal products, meatand meat products, fruit and vegetable products, beverages etc. Determination of elements Determination of nitrite Aflatoxin (B1,B2,G1,G2) Determination of Ochratoxin A Determination of Aflatoxin M1 Synthetic Color Determination of benzoic acid Determination of sorbic acid Ethyl alcohol Determination of artificial sweeteners Determination of HMF Determination of fatty acid composition Determination of caffeine Determination of Aspartame, Methyl alcohol Acesulfame K, Dulcin, Sacharin Determination of nitrate 25
  26. 26. Electrical and Electronics TestingSGS Electrical & Electronics testing and certification services for electrical, electronic andtelecommunication equipment helps you incorporate critical construction criteria andcompliance requirements, from the design stage to the end of the product life-cycle.SGS Turkey provides these services through accredited laboratories and certificationunits. E&E testing and certification services are offered to products such as audio andvideo equipment, automotive products, vehicle electronics, consumer electronics, homeand industrial products, medical devices, IT and telecom equipment, laboratory equipment,and electronics components. 26
  27. 27. Electrical and Electronics TestingRoHS Testing:The SGS RoHS Program helps manufacturers, retailers and suppliers mitigate the risk ofnon-compliance to global and national restricted substances regulations. With a proven trackrecord in product safety certification compiled over more than 80 years, SGS provides arespected third-party source to help clients monitor their supply chains and self-declarecompliance with confidence.Electromagnetic Compatibility (EMC)Electrical appliances must be disturbance free and therefore electromagnetically compatible(EMC). This means that the equipment does not introduce intolerable electromagneticdisturbances into its environment, and is not affected by such disturbances.Product SafetyQuality expectations and the range of safety requirements you must satisfy become morecomplex every day. SGS global network and expertise provide a single, consolidated sourcethat can help its clients reduce risk, improve efficiency and ensure compliance to contractualor regulatory requirements in all manufacturing, sourcing, distribution or retailing operations. 27
  28. 28. Electrical and Electronics TestingTelecom ConformanceThe increasing worldwide use of valuable radio frequency resources for the parallel use ofvarious mobile telephony technology such as GSM , UMTS or WiMAX demands anincreasingly systematic verification of the standardized parameters to prevent radio networkoperators from disrupting each other.ReliabilityMore and more end customers demand advanced information on reliability and availabilityfrom manufacturers. This is true for individual electronic assembly groups as well as completesystems and facilities. Standardized methods of calculation are deployed for the provision ofthis information.Environment SimulationIn real life, products are exposed to various environmental influences such as cold, heat,humidity, vibration, etc. In order to ensure that the products can withstand these demandswithout the functionality being impaired, appropriate environmental inspections arenecessary. 28
  29. 29. Auditing Services CTS TurkeySGS conducts technical and social audits worldwide to help its customers improve qualityand monitor the working environment (social, ethical, environmental compliancethroughout the supply chain).SGS Turkey CTS auditing department provides services in many areas such as socialresponsibility, food, factory, security controls, corporate social responsibility trainings andfacilitating services that provide value creation. 29
  30. 30. Auditing Services CTS TurkeySocial Responsibility AuditsThe aim of the social responsibility audits is to determine the compliance of the companieswith the international criteria and local laws within the framework of the basic workingconditions. Some topics concerning social responsibility audits are: Child Labor Health & Safety Forced Labor Working Hours Wages & Benefits Freedom of Association and Right to Collective Bargaining Discrimination Disciplinary Practices Environment Subcontractors Management 30
  31. 31. Auditing Services Social Responsibility AuditsBSCI (Business Social Compliance Initiative)BSCI was founded by a group of European companies and organizations under theleadership of Foreign Trade Initiative (FTA) for the purpose of facilitating the audit andmonitoring system. BSCI system is based on ILO Standards and aims for continuousimprovement, consequently achieving SA 8000 or equivalent standards.ETI (Ethical Trade Initiative)ETI, which was established by the Department for International Development in UK,published the Codes of Conduct. The members of ETI can regularly monitor and controlthe compliance of their supply chain with these rules through appropriate tools.SEDEX (Supplier Ethical Data Exchange)Sedex is web based system which was founded in 2001 by British Retailers to helporganizations monitor the working conditions of the companies in their supply chain.Members are able to share uploaded reports in a more transparent way through theenhanced SMETA Best Practice Guidance and report format. 31
  32. 32. Auditing Services Social Responsibility AuditsICS (Initiative Sociale Clause)French Federation of Commerce and Distribution (FCD) launched ICS in 1998. ICSprinciples are based on ILO Standards and these principles have been focused onfactories producing non-food consumer products.WRAP (Worldwide Responsible Accredited Production)WRAP is a Social Responsibility System established by American Apparel FootwearAssociation (AAFA), has more than 700 member companies and more than 1300member producers. It has been implemented in Turkey since 2001.Other social audits can be conducted according to the customer’s code of conducts 32
  33. 33. Auditing Services Technical AuditsHygiene AuditsHygiene Monitoring Program (HM) is a global, independent approval scheme forbusinesses that are focused on delivering measurable improvements in food safetyoperation which is provided within the scope of the Food Services of Consumer TestingServices. HM Approval Scheme is an independent audit that utilizes a checklistframework designed for the retail and food-service sector.Mystery AuditsMystery Shopping Audits are the assessments, especially in accommodation sectorwhich personnel behaviors and compatibility situation regarding the standards of theorganization are observed in accordance with the requirements and expectations of thecustomers.Independent and competence auditors who act as customers in the organization,evaluate the organization through checklists. 33
  34. 34. Auditing Services Technical Audits2nd Party Food Supplier AuditsThis includes the evaluation of the processes, which are realized from the raw material tothe end product; accompanied by the question lists, that have been established byreferring HACCP / BRC standards in accordance with the requirements and expectationsof the customer.Food Safety that is supported by these kinds of supplier audits, means definition of therisks regarding product quality, keeping of the defined risks under control at thebeginning and continuously, having adequate knowledge and experience of theemployees who are assigned in the operation, verification of the customer criteria andtracking them in the proper sense. 34
  35. 35. Auditing Services Technical AuditsGMP/GHP AuditsGMP/GHP Audits are concerned with the control of the mandatory infrastructure andimplementation for producing safety and legal products.Some topics concerning social responsibility audits are: Customer service area Food service Goods received Waste & Pest control Storage Cleaning Personal Hygiene Management controls Preparation area HACCP plan & documentation Processing area 35
  36. 36. Auditing Services Technical AuditsGMP/GHP TrainingsPrograms are composed of 3 parts/levels. The length of the training, depending on theprogram, can be between 2 hours and 3 days. Following the training, an examination willbe administered and successful trainees will be issued SGS certificates.Some topics concerning the trainings are: Goods received Customer Service Area Storage Waste & Pest Control Personal Hygiene Cleaning Preparation HACCP Plan Processing Management Controls 36
  37. 37. Auditing Services Technical AuditsFactory AuditsFactory technical audits are conducted to check the factories for the fulfillment of theconditions required by the customer.During the audit the following issues are examined: Physical Capacity Equipment Capacity Personnel Capacity Quality Management System 37
  38. 38. Auditing Services Technical AuditsSecurity AuditsSecurity audits ensures the control of the conformity of security systems and proceduresof suppliers, manufacturers and other service providers with the safety requirements ofthe customer.The audit allows the examination of : Physical Security Warehouse/Installation Area Security Access Control Personnel Security Building Personnel Security Education and Information Service Providers’ Security 38
  39. 39. Auditing Services CTS TurkeyCorporate Social Responsibility TrainingsThese trainings are intended to provide information to companies about the fundamentalconcept of social responsibility, behavior rules and the concerning legislation by theoreticaland practical applications.Brand-Specific Corporate Social Responsibility ProjectsCTS Turkey performs workings about the issues such as the creation of Code of Conductsand procedures of the brands, granting of trainings, review and evaluation of the socialcompliance issues in the companies within the supply chain, the creation of theprocedures for the analysis of the results with the help of international experts. 39
  40. 40. Inspection Services CTS TurkeyCTS Inspection Services covers whole supply chain management and visualassessment of the products chosen by statistical methods.Benefits of Inspection: Minimizes the commercial risks, Determines the compatibility of product to the technical features specified at the agreements executed by and between buyer and seller, Prevent of the unfair complaints, Makes sure that the product are inspected by professional team and methods. 40
  41. 41. Inspection Services CTS TurkeyThe following inspection methods can be applied during various stages of the customersworkflow process.Pre-Production Check (PPC)Pre-Production Check (PPC) reduces risk of production, due to using of nonstandardmaterial and components.Initial Production Check (IPC)IPC has to be carried out when approximately 10% of the articles have been producedand using, sample size level I (minimum 50 samples, if available) of the availableproduction quantity, unless specified.During Production Check (DUPRO)DUPRO is performed when 35-50% of the products have been produced. The result thatis obtained from IPC controls the performing of the results and amendments. 41
  42. 42. Inspection Services CTS TurkeyFinal Random Inspection (FRI)Final Random Inspection is the statistically verifiable, visual inspection at the end ofproduction before shipment, in principle when 100 % is produced and at least 80 % of theconsignment is finally packed.It is carried out when 100 % is produced and at least 80 % of the consignment is finallypacked. In general, FRI includes appearance of the product, workmanship quality,measuring of the dimensions, functionality, accessories, labeling and packaging.SGS uses the standard criteria of ANSI / ASQ Z 1.4 - 2003 (ISO 2859-1) statisticalsampling procedure or a similar standard and issues detailed inspection reports based ondefined “Acceptable Quality Levels” (AQL). Inspection certificates are issued if stipulatedin the letter of credit. 42
  43. 43. Inspection Services CTS TurkeyLoading Supervision (LS)Loading Supervision (L/S) is the controlling of the product whether it has been loaded inproper and correct conditions and amounts. When the product is loaded in the container; First, the container is checked then The accuracy of loading transaction is controlledSample PickingAt any period of production; samples are analyzing at our laboratory and sending to thecustomers with an international sampling plan or with a special method. 43
  44. 44. References 44
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  47. 47. SGS Turkey – CTSAbide-i Hürriyet Cad. Geçit Sok. No: 4 Şişli – İstanbul Tel: +90 212 368 4000 Fax: +90 212 296 47 82/83