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Transparency in an actual Open Government: the Basque experience

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  • Our region’s President is giving a strong support to the Open Government strategy, and to this project. I want to quote 2 paragraphs from a speech at the beginning of 2010.
  • The new communication guidelines are: Language: clear and simple, conversational. Storytelling: providing context and graphic expressions to the data in order to explain the story. Accountability: You can be sure that the one in charge is answering you. Not just a community manager. Listening is more important than talking. Ubiquity: people are talking everywhere all the time; the place is the world. Face-to-face: the officials show their face, name and contact details. 24/7 availability. Using  mobile devices to respond in minutes, not in days This communication must always be supported by data. Everyone has an opinion, but facts are facts. Nowadays, Government should directly link the headlines and the data sources.
  • The new communication guidelines are: Language: clear and simple, conversational. Storytelling: providing context and graphic expressions to the data in order to explain the story. Accountability: You can be sure that the one in charge is answering you. Not just a community manager. Listening is more important than talking. Ubiquity: people are talking everywhere all the time; the place is the world. Face-to-face: the officials show their face, name and contact details. 24/7 availability. Using  mobile devices to respond in minutes, not in days This communication must always be supported by data. Everyone has an opinion, but facts are facts. Nowadays, Government should directly link the headlines and the data sources.
  • The new communication guidelines are: Language: clear and simple, conversational. Storytelling: providing context and graphic expressions to the data in order to explain the story. Accountability: You can be sure that the one in charge is answering you. Not just a community manager. Listening is more important than talking. Ubiquity: people are talking everywhere all the time; the place is the world. Face-to-face: the officials show their face, name and contact details. 24/7 availability. Using  mobile devices to respond in minutes, not in days This communication must always be supported by data. Everyone has an opinion, but facts are facts. Nowadays, Government should directly link the headlines and the data sources.
  • The new communication guidelines are: Language: clear and simple, conversational. Storytelling: providing context and graphic expressions to the data in order to explain the story. Accountability: You can be sure that the one in charge is answering you. Not just a community manager. Listening is more important than talking. Ubiquity: people are talking everywhere all the time; the place is the world. Face-to-face: the officials show their face, name and contact details. 24/7 availability. Using  mobile devices to respond in minutes, not in days This communication must always be supported by data. Everyone has an opinion, but facts are facts. Nowadays, Government should directly link the headlines and the data sources.
  • The new communication guidelines are: Language: clear and simple, conversational. Storytelling: providing context and graphic expressions to the data in order to explain the story. Accountability: You can be sure that the one in charge is answering you. Not just a community manager. Listening is more important than talking. Ubiquity: people are talking everywhere all the time; the place is the world. Face-to-face: the officials show their face, name and contact details. 24/7 availability. Using  mobile devices to respond in minutes, not in days This communication must always be supported by data. Everyone has an opinion, but facts are facts. Nowadays, Government should directly link the headlines and the data sources.
  • Transcript

    • 1. Transparency in an actual Open Government: the Basque experienceAlberto Ortiz de Zarate @alorzaNagore de los Ríos @nagodelos
    • 2. “In the Basque Country that I want, the citizen is anadult one who is able to think, decide and takeresponsibility by participating in the jointconstruction of the country.And I want to stress this: the times when citizenswere treated like children who are led by the hand,who are told what to do are over. The days whenpeople look to the politic parties or public institutionsto know where to walk have come to an end.” Patxi Lopez, January 14, 2010 “A new social contract between Basques” http://www.slideshare.net/Irekia/100114-contrato-social-kontratu-sozial
    • 3. Irekia:a set of tools for opening up governmentsTransparency: the information, all theinformation and nothing but the trueinformationParticipation: not only on government’splatform, but all around the internetCollaboration: jointly building the welfareand taking care of the commons
    • 4. Our model for opening data#1: No documents, but data#2: No authorizations, but free reuse#3: Information: better on-offer than on-demand#4: No fees, but free#5: Not technology-driven, but reuse-driven#6: Sustainably based on web content
    • 5. Change inside!Transparency as a value: transparency = obscenity x clarityTransparency as an attitude: changing minds for changing waysTransparency as a behavior: from head to toeTransparency as a routine: new procedures, laws and technology
    • 6. Guidelines for a responsive governance Language Storytelling Accountabilit y Listening Ubiquity Face-to-face 24/7
    • 7. Empowering citizens

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