Cross Cultural Communication

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Cross-cultural communication is gaining importance day by day due to globalization.

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Cross Cultural Communication

  1. 1. Cross-culturalcommunications <br />By : Alokkumarsingh<br />PONDICHERRY UNIVERSITY<br />
  2. 2. Culture.<br />What is culture?<br />Culture is the arts elevatedtoa set of beliefs---Tom Wolfe<br />Culture is the lens through which we view the world<br />
  3. 3. Cultural differences<br />visible<br />Communication styles<br />Attitudes towards conflict<br />Decision making styles<br />Approaching to knowing<br />unvisible<br />Beliefs<br />Values<br />Expectation<br />Attitudes<br />
  4. 4. communication<br />Communication is the sending of message from a source to a receiver with the least possible loss of meaning .<br />The speaker sends a messages that is in some kind of code . The listener decodes the messages and responds thereby giving the speaker feedback <br />
  5. 5. Why cross culture is important ? <br />Globalization<br />Business opportunities<br />Job opportunities<br />Sharing of views and ideas<br />Talent improvisation <br />An understanding of diverse market<br />
  6. 6. Context cultures<br />High context culture---cultures that rely heavily on non-verbal and subtle situational cues in communication .<br />Japanese<br />Arabs <br />Latin Americans<br />Iitalians<br />British<br />French<br />North americans<br />Scandinavians <br />Germans <br />Swiss<br />Low context cultures---cultures that rely heavily on words to convey meaning in communication .<br />
  7. 7. Eye<br />In some cultures, looking people in the eyes is assumed to indicate honesty and straightforwardness , in others it is seen as challenging and rude . <br />In Arab culture too little eye contact is regarded as disrespectful . <br />In English culture certain amount of eye contact is necessary but too much makes people uncomfortable <br />In South- Asian countries direct eye contact is regarded aggressive & rude .<br />
  8. 8. Gestures <br />JAPAN = MONEY<br />U S = O K <br />RUSSIA = ZERO <br />BRAZIL = INSULT<br />
  9. 9. Welcome topics during conversation<br />Indonesia – family, travel, sports, local cuisine<br />Germany – sports, politics,current events, beer.<br />
  10. 10. Blocks to cultural communication<br />Stereotyping—Generalizingabout a person while ignoring presence of individual differences<br />Discrimination-differential treatment of an individual due to minority status ;actual & percieved<br />
  11. 11. Continued-----<br />Tone difference-<br />Formal tone change becomes embarrassing & off-putting in some cultures. <br />Cultural imposition-<br />
  12. 12. Skills to overcome differences <br />To handle yourself ,use your head <br />To handle others ,use your heart.<br />
  13. 13. Continued---<br />Respect differences while working together<br />
  14. 14. Continued---<br />Building trust across cultural differences <br />Connecting people<br />
  15. 15. Precautions in cross- cultural communication<br /> Slow down<br /> Separate question<br />Use easy words<br />Write it down<br /> Be supportive <br /> Check meaning<br /> Avoid Slang<br /> Watch the humour<br /> Avoid negative question<br /> Maintain etiquette<br />

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