Enterprise 2.0 - Who, What, Where, Why, When & How

Enterprise 2.0

Ethan Yarbrough
President
twitter: @ethany
blog: http://blog.allyis.com
Email: ethany@allyis.com

Collaboration
Knowledge Management
Business Insights
Business Process

twitter: @allyis
www.allyis.com

What We’ll Cover:

What is Enterprise 2.0?
Why is Enterprise 2.0 happening?
Benefits
Challenges

What Is Enterprise 2.0?
The use of Web 2.0, open, collaborative & social technologies behind the firewall to:
Improve Productivity and Efficiency
Increase Staff Engagement and Affinity
Enable better knowledge sharing and innovation

Benefits of Enterprise 2.0
Gain awareness/context
Affinity and Engagement
Discoverability
Speed collection of institutional knowledge
Strengthen teams through social interactions
Tap the wisdom of the crowd

Enterprise 2.0 Collaboration:
Relationship/Engagement Virtuous Cycle
Loyalty to the company is really loyalty to the people we work with

Collaboration Technology:
Enterprise 2.0 Tools + Technologies
Blogs
Social Networking
Video Sharing
Wikis
2008
2009
Source: McKinsey&Company

Why is Enterprise 2.0 happening?
It’s a social phenomenon, not just a technology one
The network is becoming the new power structure
Demographic changes
Geographic changes
Faster pace of business

Enterprise 2.0: Examples in Action
Peer-to-Peer Training Tools
Microsoft Academy Mobile
Video & Audio Podcasting
Any Topic, Any Employee
Knowledge Sharing Platform
Executives Encourage Contribution for Company Success
Subscriptions Help Filter Content
Conference Wikis
Setup Prior to Event
Attendees Provide Input During Sessions
Notes Edited Into “Executive Summary” of Event
Attendees Produce Training Materials for Peers from More Relevant Perspective

Extending the Enterprise
What about these?

Enterprise 2.0 Challenges
Different approach to records management (decentralized)
Different kinds of records to manage (video, podcast, IM,microblogging)
Governance
Compliance
Liability
Volume
Speed and flexibility

Enterprise 2.0 Challenges
Two Approaches
Point Solutions
Integrated enterprise solution

3 Simple Ways to Maintain Records ControlTagging | Bookmarking | Rating

“The more easily people can communicate – with other workers, team members, customers, vendors, clients, the less information will be siloed. When information is free, people get more feedback and input, react more quickly and make better decisions. This is the opportunity inherent in Enterprise 2.0: a more efficient, productive and intelligent workforce.”
-Whitney Michael

Manage a culture of sharing