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  •  
  • The majority of savings we bring to an organization is “soft costs” and unfortunately it is the hardest savings to actually show. If you can see the value in allowing us to become part of your team, using our expertise and experience with the carriers, general business and our vast relationships with vendors then we are confident you can see just how much time (= money) we can save you as well.

Transcript

  • 1. Our Value Points All Things Telecom and Wireless St Louis, MO - 314-266-9234
    • Project Management
    • Technical Expertise
    • Business Consulting
    • Support for You
    • Support for your clients
    • Highest comp plans available
    • Leading Technologies/Services from only Tier 1 Carriers
    • Access to our Carrier Training, Sales Tools, Certifications
    • National and International reach
    • Enterprise Mobility Services
    • Telecom Experts on ALL levels
  • 2. Is this who you’ve been ordering your phone & data services from? Lots of choices are great…but where does support come from? YOUR TYPICAL CARRIER “BROKERS” All Things Telecom and Wireless St Louis, MO - 314-266-9234
  • 3. WE ARE CARRIER “ CONSULTANTS ”… All Things Telecom, Inc - St Louis, MO - 314-880-7201
    • We do NOT Broker Carrier Services
    • We know our Carriers
    • We know our customers
    • We do NOT Re-sell or Wholesale
    • We are TRUE partners of the carriers we present
    • We manage relationships and enhance our clients experience with their carrier of choice
    Don’t rely on any other source…Call us today! … NOT BROKERS!!!
  • 4. Our Value to SMB’s All Things Telecom and Wireless St Louis, MO - 314-266-9234 All Things Telecom Value Points SMB’s Benefits Dedicated Support Direct carrier source; saves time and money for you Quotes, Proposals Expertise Easy, smooth and allows you to stay doing exactly what you need to ensure your business isn’t impacted Design, Planning Support Direct Carrier access, telecom experts strengthens your reach. Potentially opening more opportunity for you to offer Install, cut-over Support Gain an element of control during implementations, troubleshooting Extensive Carrier Access/Support (Tier 1) Only Tier 1 carriers, reliability AND the support of All Things Telecom Access to Carrier Training, Certification and Education (via our partnerships) Our resources for training, education and marketing become yours as well You call us…we get it done…for you…for your customer…it’s that simple! Our support to your team is truly an invaluable asset to your team and you will notice immediate gains in your productivity, effectiveness and overall satisfaction from your clients AT&T Mobility Solutions, Wireless Convergence (this is very fresh, we can both take advantage)
  • 5. Provided Support Examples All Things Telecom and Wireless St Louis, MO - 314-266-9234 All Things Telecom Support Provided to all clients PRE-SALES (Customer usually has little to no responsibility) POST-SALES Research & Discovery Process All management and coordination during order processing and install scheduling provided Info Gathering, LOA, CSR Reports, Bills Install/Turn Up Dates scheduled with all parties including carrier/s at time of turn up Carrier Interaction Maintenance and General Support provided Customer Interaction (onsite, phone, anything that is needed to get complete set of info) Billing Support for Client Accounts Payable, Corrections requested if needed Preparation and Construction of Inventory Reports (customer ready) Training for any carrier related services, client web portals or billing explanations Report Meeting to describe completely what R&D turned up, what it means, how to move forward Lifecycle Billing, Troubleshooting, Dispute Support Provided (for a fee) Expert Carrier Consulting, Recommendations, Design & Planning Annual Inventory and Assessments, Billing Summary Provided (for a fee) Pricing, Negotiating, Customer Ready Proposals (customizable as needed) Carrier Expert order processing, contract preparation, order entry/confirmation Complete management between carrier/s, client vendors, client Pre-turn up configuration, design coordination with IT, PBX and other vendors to ensure circuits are turned up/configured properly
  • 6. GENERAL INFORMATION THAT WE NEED ON EVERY ORDER WE DO
    • Company name
    • Local Contact name and number (cell preferred since regular phone services may be down temporarily during the cutover) per location
    • Signed Contracts and LOA
    • Service address(es)
    • Billing address if different
    • Where is the DMARC located per location  
    • WHAT WAS SOLD  
    • DSL choice and if they want a router or modem, etc.
    • How many POTS lines
    • ** What features do they want on the POTS lines
    • ** Are we porting any existing numbers?  (This is a huge one that we need to start talking about way up when things are quoted.)
    • ** Do they have existing numbers they want included under these new contracts
    • ** Do they want the Call Notes and how do they want it set up
    • Is this a brand new facility... this is important at point of sale because that’s when you are usually setting expectations and if this is a brand new building with no service to it yet, just getting service there may take 3 weeks. THEN we could put CBS on there is 3-5 days.
    • What choice of LD plan
    All Things Telecom and Wireless St Louis, MO - 314-266-9234
  • 7. TURN AROUND TIMES (GENERAL EXAMPLES)
    • Quoting:
    • -Quotes requiring no custom pricing or ICB-promo pricing and that can be generated via tools within our
    • responsibility reach, should be returned to the customer within 2 business days.
    • -Quotes requiring custom pricing, ICB-promo pricing (competitive quotes, paperwork pkgs), pricing that is
    • dependent upon a carrier to prepare, is subject to the carrier’s respective time line for that particular technology
    • and process.
    • Our piece of the time line: 2 days to get off to carrier; Carrier time line: usually 5-7 business days. Most will be returned to client within 7-9 business days.
    • ***All time lines are dependent upon receiving the necessary information to prepare accurate input to produce a quote.
    • Contract Generation:
    • -Contracts from quotes that required no custom pricing or ICB-promo pricing and that can be generated via
    • tools within our responsibility reach, should be returned to the customer within 2 business days.
    • -Contracts from quotes that had required custom pricing, ICB-promo pricing, are the responsibility of the carrier
    • to generate and so are subject to the carrier’s respective time line for that particular technology and process.
    • Our piece of the time line: 2 days to get off to carrier; Carrier time line: usually 5-7 business days. Most will be returned to client within 7-9 business days.
    • ***All time lines are dependent upon receiving the necessary information to prepare accurate input to produce a contract, i.e. term sold, company legal name, company signatory name and title, etc.
    All Things Telecom and Wireless St Louis, MO - 314-266-9234
  • 8. ADDITIONAL INFORMATION NEEDED ON EVERY ORDER WE DO
    • Order Entry:
    • -Order entry that can be accomplished via tools within our responsibility reach, for simple technologies and
    • mid- to small orders, should be entered into the order cycle within 2 business days.
    • Examples: 1-3 locations of POTS lines, PRIs, single Internet locations, and WAN networks such as FR or MPLS with 3 or less
    • locations.
    • -Order entry that can be accomplished via tools within our responsibility reach, for networks over 3 locations or
    • large volumes of tele#s, etc. may take longer to be adequately staged, ordered and input to a project
    • management plan.
    • -Order entry that is dependent upon the carrier for entry is subject to the carrier’s respective time line for that
    • particular technology and process.
    • SBC-MW and PacBell have processes that require mid-steps before order entry that is dependent upon these carriers sending back
    • information for specific fields of order entry (we first have to get ECATS before order, etc.) so with these particular carriers, expect a longer order cycle.
    • ***All time lines are dependent upon receiving the necessary information to facilitate accurate order entry.
    All Things Telecom and Wireless St Louis, MO - 314-266-9234
  • 9.
    • Order Acknowledgement:
    • Once the order(s) is entered, the customer will be sent an email acknowledging the order is into carrier cycle.
    • “ Welcome Package” email should be sent to customer within 1 business day of completed order entry and is
    • considered the closing piece of the order entry checklist.
    • Order Delivery:
    • Order delivery times vary widely between carriers and type of technology ordered.
    • Target dates are entered as requested by customer but may not be met depending on the work load and turnaround time of the carrier
    • and the technology ordered.
    • Firm Order Commitment is anticipated as follows for new service orders:
    •  POTS, 5-7 business days
    •  DSL, 7-9 business days
    •  PRI and related T1 technologies, 14-21 business days
    •  Internet products, 4-6 weeks
    •  WAN products like MPLS and FR, 6-8 weeks
    • Moves, Adds, Changes (MAC) orders are dependent on the complexity of the move and any necessary staging, etc.
    • The customer will be informed of all FOC and other order related activity as received from the carrier.
    All Things Telecom and Wireless St Louis, MO - 314-266-9234 GOOD TO KNOW’S
  • 10. GOOD TO KNOW’S Cont’d
    • Research and Development:
    • Customers should anticipate that CSR work and analysis is a lengthy process.
    • It can take 2 weeks or longer for a competitive carrier to even send CSRs which are only the beginning of the process as CSRs are the raw data.
    • A typical R&D for a network of less than 200 tele#s and/or 5 locations will take approximately 2-3 weeks IF the carrier cooperates and sends CSRs in a timely manner.
    • Larger networks and more tele#s can take 1-3 months, depending on the number of LECs and carriers involved, the size of the network, etc.
    • Definition of Customer:
    • We consider our customers to be—
    • 1. Our Clients-Direct
    • 2. Our Partners who have a relationship with the end-user
    • 3. Sub-agents
    • 4. The end user- the customer who is actually receiving the carrier service.
    • This document outlines how we interact with the customers. Where that customer lies within the hierarchy
    • depends on the client and the situation.
    All Things Telecom and Wireless St Louis, MO - 314-266-9234
  • 11. Audits/Inventory/Bill Review Complete Report Sometimes a complete audit/inventory and report providing every single minute detail is just the thing to “ start from scratch ” and then begin designing a plan for new circuits. Most vendors and or clients are not able to get this kind of “ fresh start ” in regard to their existing telecom infrastructure…we are changing that with every client we serve! This is a very long and time consuming task and most time very, very complex. ( which is one reason most companies have never completed one themselves ) 95% of the Audit/Inventories we complete show: a. Hidden Errors ( which we correct ) b. Extra Services ( sometimes no one knows where they come from ) c. Allow the customer or IT Firm to develop a TRUE technology plan d. Drastic savings in monthly spending ( sometimes over 50%) e. Resulting in options to increase technology f. Or paying for new hardware/both g. Provide a peace of mind and the ability to make sound decisions All Things Telecom and Wireless St Louis, MO - 314-266-9234
  • 12. Audits/Inventory/Bill Review Complete Report (cont’d)
    • We have a created a process which keeps you or your customers involvement to a minimum. We are hard at work in the background using our experience and resources to give your customers what is going to be best for them.
    • To begin our simple audit process here are a few things we will need:
          • Network Service Agreement*
          • LOA (Letter Of Agency) to pull your Data Records from Carrier
          • Full Commitment from customer
          • Bills (1-2) months (complete) (every carrier/service)
          • Access to any Online Billing (this makes things much easier)
    • The carriers WON’T do this for you, if they do, it is a mediocre version of what we provide
    • Remember…the carrier has a focus to do (2) things:
          • MAINTAIN REVENUE
          • INCREASE REVENUE
      • (None of these are met when an audit like ours in completed)
    • *NSA is a commitment from client to use our services to order telecom services; in the event a client uses our resources to use another source we will be compensated only for time spent
    All Things Telecom and Wireless St Louis, MO - 314-266-9234
  • 13. Dedicated End-to-End Support (All Things Telecom Clients) Q . How much time will you/your team consume dealing with the carriers and all other vendors next time you need to order/change services on things like: a. Their Carrier Services are down or configured wrong b. You don’t have anyone direct to call to resolve problems or make changes Q. How valuable would it be to have the Carrier on your side and someone else handling things like: a. During design and planning b. Before the cut over c. Anytime you are onsite or need support for your business or end-users Q. How much more efficient could you be for your business if you had the edge we can provide? A. As a client of All Things Telecom you can expect 100% commitment for each and every project you bring to our team. Guaranteed ! A. Our clients experience support from us they don’t get from anyone else. This support and commitment to our clients has extraordinary benefits for all SMB’s and their bottom line. All Things Telecom and Wireless St Louis, MO - 314-266-9234
  • 14. A Few Questions to Decide if Our Services May Be Needed 1. You wonder if your organization needs all of the communication services you are paying for. Please answer this for yourself with either True or False 2. Or possibly you can’t get anyone to help you figure what you even have. 3. We can not afford to hire an (additional) IT person but we need help on our carrier and services all the time. 4. We have someone within our office who has the knowledge and experience to negotiate our cell phone contracts, keep up with billing errors and or issues and make sure we always have the best plans available. 8. You (and/or your staff) spend more than 5 hours a month working on managing communication issues and services. 5. You have no plan of action should your IT person quit or not be available for some reason. 6. You know who provides your telephone/cellular/data/internet services and you can make one call for resolution of any problems. 7. You rarely (or never) audit your telephone, long distance, or cell bills because they are too confusing. 9. Your information technology department is overloaded and does not have time to perform routine systems and networks maintenance on a regular basis. 10. We have someone within our office who has the knowledge and experience to negotiate our local, toll and internet contracts, keep up with billing errors and or issues and make sure we always have the best plans available.