Managing Conflict in Relationships

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Ch. 7 Managing Conflict in Relationships

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  • Managing Conflict in Relationships

    1. 1. Real Communication by Dan O’Hair and Mary WeimannManaging Conflict in Relationships
    2. 2. Conflict• Conflict is more than an argument.• Conflict is a negative interaction between 2 or more interdependent people.
    3. 3. Conflict• Conflict management is how we engage in conflict.• It is how we address disagreements with our relational partners.
    4. 4. Conflict• Unproductive conflict is conflict that is managed poorly.• It is conflict that has a negative affect on those involved.• It can cause health problems.
    5. 5. Conflict• Productive conflict is conflict that is managed effectively.• We find a way to manage conflict, but don’t always find a resolution.• It can foster healthy debate, lead to better decision- making, and spur relationship growth.
    6. 6. Reasons for Conflict•Misunderstandings and inaccurate perceptions of a situation.•If costs outweigh the rewards in a relationship, conflict may arise.
    7. 7. Reasons for Conflict•When goals are not compatible, conflict can occur.•Provocation is purposeful instigation.
    8. 8. Provocation• Aggression is verbal abuse or physical threats.• Identity management are insults that threaten your identity or attacks to your religion, values, race, or ethnic group.• Lack of fairness is when your shared resources are unbalanced.• Incompetence is someone doing poor work.
    9. 9. Influencing Forces• Imbalance of power• Attitudes like fear or distrust• Communication boundary management is an avoidance to discuss certain topics with certain people.
    10. 10. Influencing ForcesCommunication Climate is anatmosphere that conflictsproduce. • uncertain climates • defensive climates • supportive climates
    11. 11. Influencing ForcesCulture determines howconflicts are handled. • individualistic cultures emphasize personal needs. • collectivist cultures emphasize group identity.
    12. 12. Influencing ForcesChannel choice can influenceour communication. • Flaming is posting messages that are intentionally hostile or insulting online. • Cyber-bullying is abusive attacks over electronic channels.
    13. 13. Managing Conflict•Escapist Strategies avoids the issues.•Challenging strategies promotes your point of view like assertiveness.
    14. 14. Managing Conflict•Cooperative strategies •benefit the relationship and serve mutual goals.
    15. 15. Managing Conflict•Cooperative strategies •Avoid Verbal Aggressiveness •Probing, asking questions •devil’s advocate •negotiating alternatives
    16. 16. Conflict Outcomes• Compromise is giving up a little to gain a little as a quick resolution. • Trading • Random selection or flipping a coin. • Beware of too much compromising on one side.
    17. 17. Conflict Outcomes• Win-win solutions please both parties.• Lose-lose solutions solves conflict but no one is happy.• Separation removes you from the relationship.• Decide to agree with the other person.

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