Nonverbal Communication


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Ch. 4 in our book Real Communication by Dan O'Hair and Mary Weimann

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Nonverbal Communication

  1. 1. Nonverbal Communication Real Communication by Dan O’Hair and Mary Wiemann Saturday, February 12, 2011
  2. 2. What is nonverbal communication? Saturday, February 12, 2011
  3. 3. Nonverbal Communication ❖ It is the process of intentionally or unintentionally signaling meaning through behavior other than words. ❖ Using actions, gestures, tone of voice, or eye behavior. Saturday, February 12, 2011
  4. 4. ❖ Communication can be using nonverbal behaviors in addition to words. ❖ Smiling, frowning, or gesture when you speak. ❖ It can be spontaneous, unintentional, or ambiguous. Saturday, February 12, 2011
  5. 5. Channel Discrepancy When words and actions don’t match, which is more believable? This is very serious! Saturday, February 12, 2011
  6. 6. Functions of Nonverbal 1. Reinforces Verbal Communication • Repeating - mirrors the verbal message. • Complementing - matches the verbal message, but not mirroring. • Accenting - clarifying or emphasizing specific information in the verbal message. Saturday, February 12, 2011
  7. 7. Functions of Nonverbal 2. Substituting Verbal Communication • replacing words 3. Contradicting • conveying meaning that is opposite Saturday, February 12, 2011
  8. 8. Functions of Nonverbal 4. Regulating Verbal Interaction • assisting the back-and-forth of communication in a constructive and appropriate manner. 5. Sense of Immediacy • a feeling of closeness, involvement, and warmth between people. Saturday, February 12, 2011
  9. 9. Functions of Nonverbal 6. Deception • attempt to convince someone of something that is false. Saturday, February 12, 2011
  10. 10. Nonverbal Codes Kinesics are aspects of gestures and body movements that send various messages. Emblems Illustrators Regulators Adaptors Affect displays Saturday, February 12, 2011
  11. 11. Nonverbal Codes Facial Expressions sadness anger disgust fear interest surprise happiness Saturday, February 12, 2011
  12. 12. Nonverbal Codes Masking the act of replacing an expression that shows true feeling with an expression that shows appropriate feeling. Saturday, February 12, 2011
  13. 13. Nonverbal Codes Oculesics the use of eyes in nonverbal communication has a huge impact. Saturday, February 12, 2011
  14. 14. Nonverbal Codes Paralanguage is nonverbal vocal messages. how and when we pause. the speed and volume of our speech. the tone and inflections we use. Saturday, February 12, 2011
  15. 15. Nonverbal Codes Artifacts accessories carried or used by the body for decoration or identification. appearance affects perceptions of attractiveness. judgement about a person’s background, character, personality, status, and future behavior. Saturday, February 12, 2011
  16. 16. Nonverbal Codes Space and Environment Proxemics is the way we use our space. Intimate - 0 to 18” Personal - 18” to 4 ft. Social - 4 to 12 ft. Public - 12 ft. and more Saturday, February 12, 2011
  17. 17. Nonverbal Codes Space and Environment Territoriality claims space through occupation of that area. Environment, the layout, and decoration of the space you occupy tells something about you. Saturday, February 12, 2011
  18. 18. Nonverbal Codes Tactile or Haptics Communication Touch can be functional- professional used to perform a job. Touch can be social-polite for interpersonal. Touch can be %iendship-warmth for affection. Touch can be love-intimacy used for romance. Touch can be sexual-arousal used in sexual relationships. Saturday, February 12, 2011
  19. 19. Nonverbal Codes Chronemics The study of how people perceive the use of time. How people structure time in their relationships. Time orientation is your personal associations with the use of time. Use of time gives clues of how you feel in a certain situation. Saturday, February 12, 2011
  20. 20. Influences on Nonverbal Communication Saturday, February 12, 2011
  21. 21. Culture Contact cultures depend on touch as a crucial form of nonverbal communication. Saturday, February 12, 2011
  22. 22. Culture Non-contact cultures are less touch-sensitive or even tend to avoid touch. Saturday, February 12, 2011
  23. 23. Technology We use capitalization, emoticons and boldfaced terms. Saturday, February 12, 2011
  24. 24. the Situation We judge the appropriateness of nonverbal communication by public-private dimension or physical space. Saturday, February 12, 2011
  25. 25. the Situation We judge the appropriateness of nonverbal communication by informal-formal dimension as more psychological. Saturday, February 12, 2011