LISTENINGReal Communication by Dan O’Hair and Mary Wiemann
HEARINGPhysiological process ofperceiving sound using sound waves.
LISTENING The process of recognizing, understanding, andaccurately interpretingmessages from others.
THE PROCESSListening seems automatic but it involves a complex web of skills.
THEPROCESSselecting one soundover othersattending or focusingunderstanding isinterpreting andmaking sense of themessage
THEPROCESSremembering orrecalling information responding to getfeedbackactive listeners andpassive listeners
STYLES OFLISTENING people-oriented They listen withrelationship in mind and are concerned about other’s feelings.
STYLES OFLISTENING action-orientedThey are focused on tasks.
STYLES OFLISTENING content-orientedThey are critical listenerswho evaluate what they hear.
STYLES OFLISTENING time-orientedThey are most concerned about efﬁciency.
REASONS FOR LISTENINGInformational Listeningis when we need tounderstand the message. We may ask questions to be able to understand and we are interested in listening.
REASONS FOR LISTENINGCritical Listening is usedto evaluate and analyzethe message for accuracy. We want to determine the main point, to concentrate, to pay attention to nonverbal cues, and to remember the message.
REASONS FOR LISTENINGEmpathic Listening isattempting to knowhow the other personfeels while providingemotional support. Paraphrasing the speaker’s thoughts and feelings will legitimize us.
REASONS FOR LISTENINGAppreciative Listeningseeks to receive pleasurefrom the sounds. This can relieve stress, clear the mind, and refresh the soul. Listening to music or background sounds can do this.
BENEFITS OF LISTENING1. help your career2. save your company3. save time and money4. create opportunities5. strengthen new and existing relationships