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e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
e-Planning - making sense of the opportunity
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e-Planning - making sense of the opportunity

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Presentation to Innovation in Development Assessment conference, Sydney 2009

Presentation to Innovation in Development Assessment conference, Sydney 2009

Published in: Technology, Business
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  • Kit bag of ideas, examples and suggestions
  • Transcript

    • 1.
    • 2.
    • 3. e
    • 4. indicators to measure
      e-Planning readiness
    • 5. Electronic system capacity
      1
      Data quality
      2
      e-Service delivery[internal + external]
      3
      Organisational support
      4
    • 6.
    • 7. so why is it so hard to get traction
      momentum
      support
      take-up
      ?
    • 8. so why is it so hard to get traction
      momentum
      support
      take-up
      ?
    • 9. what are the drivers?
      Better performance
      Reduced costs
      Improved efficiency
      Faster responses
      Better customer service
      Risk management
      Compliance
      Others?
    • 10.
    • 11. Source: ITU
    • 12. “Eighty percent of success is showing up.”
      Woody Allen
    • 13. ideas
      examples
      tips & tools
    • 14. put the citizen
      at the centre
    • 15. Choose theright services to transformusing ICT
      How do you currently access our services?
      Would you use the service differently if it was delivered electronically?
      What are the benefits of this change for you?
    • 16. Understand the benefits and limitations of channel choices
      +
      -
      =
      Fast
      Direct
      Widespread
      Capacity
      Speed
      Availability
      Simple, critical applications
    • 17. Pilot
    • 18. collaborate
      for
      greater benefits
    • 19. 267
      359
      41
    • 20. 140,000
    • 21. $243m
    • 22. innovative
      e x t e n s i o n
      of existing technologies
    • 23.
      • Innovative “Landsurfing” project
      • 24. Extends current online mapping with open source features
      • 25. Smaller Council leveraging existing investment
      • 26. Service to other surrounding Councils
      Junee Shire Council
      • Innovative “Landsurfing” project
      • 27. Extends current online mapping with open source features
      • 28. Smaller Council leveraging existing investment
      • 29. Service to other surrounding Councils
    • Courage
      to unpack your
      business processes
    • 30. Port Stephens Council
      Process
      re-design
      in parallel
      with ICT
      upgrade
      Long-term
      strategic
      plan with
      short term
      wins
      End-to-endplanning process review
      13
      project
      teams
      across
      Council
    • 31. set up benchmarks to measure your success
    • 32.
      • Captured phone enquiry data about key planning issues
      • 33. Measured enquiry levels after implementing e-Planning services
      • 34. Regular measurement to track performance
      • Innovative “Landsurfing” project
      • 35. Extends current online mapping with open source features
      • 36. Smaller Council leveraging existing investment
      • 37. Service to other surrounding Councils
      Local SmartForms
      • 41 Australian Councils collaborating on application forms
      • 38. Common form templates using Adobe SmartForm technology
      • 39. Shared service form management platform
      • 40. Partnership with Federal Government and private technology group
    • http://www.localsmartforms.info
    • 41. Explore emerging technologies
      Web 2.0
      Open source
    • 42. http://www.twitterplan.co.uk
    • 43. “Change is inevitable - except from a vending machine.”
      Robert C Gallagher
    • 44. Ask your citizens what would help them the most
      (and keep asking)
    • 45. Choose applications and delivery platforms that make sense
    • 46. Pick pilot projects that show quick outcomes
    • 47. Collaborate with other Councils, Agencies and delivery partners
    • 48. Measure your success and tell everyone!
    • 49. Allison Hornery
      0409 363 136
      @allisonhornery
      www.horneryplus.net.au
      ?s

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