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e-Planning - making sense of the opportunity
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e-Planning - making sense of the opportunity

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Presentation to Innovation in Development Assessment conference, Sydney 2009

Presentation to Innovation in Development Assessment conference, Sydney 2009

Published in Technology , Business
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  • Kit bag of ideas, examples and suggestions

Transcript

  • 1.
  • 2.
  • 3. e
  • 4. indicators to measure
    e-Planning readiness
  • 5. Electronic system capacity
    1
    Data quality
    2
    e-Service delivery[internal + external]
    3
    Organisational support
    4
  • 6.
  • 7. so why is it so hard to get traction
    momentum
    support
    take-up
    ?
  • 8. so why is it so hard to get traction
    momentum
    support
    take-up
    ?
  • 9. what are the drivers?
    Better performance
    Reduced costs
    Improved efficiency
    Faster responses
    Better customer service
    Risk management
    Compliance
    Others?
  • 10.
  • 11. Source: ITU
  • 12. “Eighty percent of success is showing up.”
    Woody Allen
  • 13. ideas
    examples
    tips & tools
  • 14. put the citizen
    at the centre
  • 15. Choose theright services to transformusing ICT
    How do you currently access our services?
    Would you use the service differently if it was delivered electronically?
    What are the benefits of this change for you?
  • 16. Understand the benefits and limitations of channel choices
    +
    -
    =
    Fast
    Direct
    Widespread
    Capacity
    Speed
    Availability
    Simple, critical applications
  • 17. Pilot
  • 18. collaborate
    for
    greater benefits
  • 19. 267
    359
    41
  • 20. 140,000
  • 21. $243m
  • 22. innovative
    e x t e n s i o n
    of existing technologies
  • 23.
    • Innovative “Landsurfing” project
    • 24. Extends current online mapping with open source features
    • 25. Smaller Council leveraging existing investment
    • 26. Service to other surrounding Councils
    Junee Shire Council
    • Innovative “Landsurfing” project
    • 27. Extends current online mapping with open source features
    • 28. Smaller Council leveraging existing investment
    • 29. Service to other surrounding Councils
  • Courage
    to unpack your
    business processes
  • 30. Port Stephens Council
    Process
    re-design
    in parallel
    with ICT
    upgrade
    Long-term
    strategic
    plan with
    short term
    wins
    End-to-endplanning process review
    13
    project
    teams
    across
    Council
  • 31. set up benchmarks to measure your success
  • 32.
    • Captured phone enquiry data about key planning issues
    • 33. Measured enquiry levels after implementing e-Planning services
    • 34. Regular measurement to track performance
    • Innovative “Landsurfing” project
    • 35. Extends current online mapping with open source features
    • 36. Smaller Council leveraging existing investment
    • 37. Service to other surrounding Councils
    Local SmartForms
    • 41 Australian Councils collaborating on application forms
    • 38. Common form templates using Adobe SmartForm technology
    • 39. Shared service form management platform
    • 40. Partnership with Federal Government and private technology group
  • http://www.localsmartforms.info
  • 41. Explore emerging technologies
    Web 2.0
    Open source
  • 42. http://www.twitterplan.co.uk
  • 43. “Change is inevitable - except from a vending machine.”
    Robert C Gallagher
  • 44. Ask your citizens what would help them the most
    (and keep asking)
  • 45. Choose applications and delivery platforms that make sense
  • 46. Pick pilot projects that show quick outcomes
  • 47. Collaborate with other Councils, Agencies and delivery partners
  • 48. Measure your success and tell everyone!
  • 49. Allison Hornery
    0409 363 136
    @allisonhornery
    www.horneryplus.net.au
    ?s