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Simmons College
    Technology
Help Desk Orientation
     January 19, 2009
Simmons College
    Technology
Help Desk Orientation
     January 19, 2009
Agenda:
Agenda:
   9:00 - 9:45    ➫   2 Truths & 1 Lie
   9:45 - 10:30   ➫   We are...
 10:30 - 10:45    ➫   15 min Break
 10:45 -...
2 Truths & 1 Lie

1. Each person think about 2 things unique about
   yourself would like to share with the group.
2. Now ...
And
 Red Head
   Knowledgeable

  Skinny
 Native
American
                    Adults
                Asian
               ...
Web Design
                                                    Academic Technology
                                       ...
Web Design
                                                        Academic Technology
                                   ...
Technology
Office of the Sr. Vice President of
   Finance & Administration

            Operations                         ...
Web Design
                                                        Academic Technology
                                   ...
Technology
Office of the Sr. Vice President of
   Finance & Administration

             Academic                          ...
Web Design
                                                        Academic Technology
                                   ...
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Transcript of "Orientation.Key"

  1. 1. Simmons College Technology Help Desk Orientation January 19, 2009
  2. 2. Simmons College Technology Help Desk Orientation January 19, 2009
  3. 3. Agenda:
  4. 4. Agenda: 9:00 - 9:45 ➫ 2 Truths & 1 Lie 9:45 - 10:30 ➫ We are... 10:30 - 10:45 ➫ 15 min Break 10:45 - 11:00 ➫ Confidentiality and Adm. Rights 11:00 - 12:00 ➫ Policy & Process 12:00 -12:45 ➫ LUNCH 12:45 - 1:15 ➫ Team Building with Hulahoops 1:15 - 2:15 ➫ Communication 2:15 - 3:15 ➫ Track-IT! & Scheduling 3:15 - 4:15 ➫ Technical Troubleshooting 4:15 - 5:00 ➫ Wrap-It-Up
  5. 5. 2 Truths & 1 Lie 1. Each person think about 2 things unique about yourself would like to share with the group. 2. Now come up with a lie about yourself, that you can share with the group. One by one we will go around the room and say the three things we each have come up with. After the first person says their truths and lie we all will guess which is the lie. The first person to guess correctly is the next person to say their truths and lie.
  6. 6. And Red Head Knowledgeable Skinny Native American Adults Asian Under the Hill Professionals Female Helpful Born Abroad Green Human Students Connected to Simmons Caucasian here is Red Brunette Straight Tall Fair Skinned From Down We are... Hispanic Blue Under Middle- Purple Blond Gay African Eastern Over the Hill our tree American Funny Imperfect Diverse Creative Co-Ops Dark Skinned Understanding Male Heavy USA Born Teenagers Pink Other Similar Short
  7. 7. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian Graffam, Mary 2. –Explains,thisInfrastructure,Simmonsand to theof and others –– Helps facultysupportof the including community intuitive site Technology strategysoftware they the campus network, Application get the - Operations Managerthroughor refers their students need Realize educates, Responsibilities Supports members solves, the application correct Kuhns, Bella Manager r Systems Adminstrato Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager Conway, Amy Ryan Gardner-Cook, using audio/visual equipmentCenter and questionsrooms, telephone system, and Data in management system) Support for eLearning general by servers. – So technology and A/V purchasing access,the technology installedtechnical issues faced issues and lab computers All that on classroom, (learning classrooms, study posed a.source, faculty,usable interface design, compelling graphic organization, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and students Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior Senior Computer Support Specialist use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Phone cards to an and peripherals, and investigates and respond on of use of new tools, testingmedium. updates/new For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff Ramey, James Le, Vu Allison Catlin, easeSimmons-supported software services, hardware, and – technologies new to Simmons. the a/v ensure new to functionality that Previte, AngeliqueTechnician f. Payroll questions integrationhave equipment checks are will of recommending additional or new Evaluation and that Simmons spaces done;when needed to Technology and students. Manager of Support Media Telecommunications Senior Computer Support Specialist products for use and implementing new technologies. Supply work, by the college. – softwareinterfaces and data Production Assistant Mullarkey, James g. technologiesat a cost thatproperties socan bear. communicate Cell phoneSimmons' web the College that they users reimbursements –Servesneed, and documentation; and coordinating with the Maintain Technology’s ambassador to the community. Gilmore, Aran Santiago, Elizabeth as Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
  8. 8. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication within goals, to develop Hardware/software Nutshell Services a of the the Vice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they Realize educates, Responsibilities – Supports members Manager Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers.lab computers and Data in management installedtechnicalA/V interface design, compelling graphic All that for eLearning general have the on classroom, (learningaccess, and system) organization, andPatricia Santoroclassrooms, study rooms, usable purchasing issues questions posed using audio/visual issues faced by and technology Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist ––source, faculty, staff and students Lab, res campus labs, and 5 Support a. So technology Matthews-DeNatale, (i.e. Library Info Commons, SOMand 7 days a week, – (typically and appropriatecommunity,and support interfaces, and distance codes for academicWeb/interactive technologies. LongAcc.desktop/mobile use of design, spaces, b.by the integration services—maintain non-academic on- to Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Media Developer Senior Associate Allison Academic Technology Director, Gen.event Labs external computer-based) they need up Data entire Simmons – 15.5 hours/day. and development of Onlineof SeniorGeovanyMedia Services Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew c. campus,contact for phone issues when Manager Services Technology labs). purposes. support technology fluency and Technical –&Support to/from Simmons-owned Desk student technology imports for find Point of andfaculty Help sources technology in good McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
  9. 9. Technology Office of the Sr. Vice President of Finance & Administration Operations Web Design Academic Technology Manager 1.General Access Computing and Labs User Services Administrator Responsibilities Patricia Santoro Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian Graffam, Mary 2. –Explains,thisInfrastructure,Simmonsand to theof and others –– Helps facultysupportof the including community intuitive site Technology strategysoftware they the campus network, Application get the - Operations Managerthroughor refers their students need Realize educates, Responsibilities Supports members solves, the application correct Kuhns, Bella Manager r Systems Adminstrato Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager Conway, Amy Ryan Gardner-Cook, using audio/visual equipmentCenter and questionsrooms, telephone system, and Data in management system) Support for eLearning general by servers. – So technology and A/V purchasing access,the technology installedtechnical issues faced issues and lab computers All that on classroom, (learning classrooms, study posed a.source, faculty,usable interface design, compelling graphic organization, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and students Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
  10. 10. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, of the the Web inonline communication within goals, to develop Hardware/software Nutshell Services a – AssistsVice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander Dr. Braddlee Aran g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
  11. 11. Technology Office of the Sr. Vice President of Finance & Administration Academic Web Design Academic Technology Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Dr. Braddlee Help Desk and promote a strategy which involves in-depthuse – Instructional design consultation, for Simmons' effective Establish a. RIAA violations User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication with Simmons-owned Hardware/software Nutshell Serviceswithin problems that to a b. Routes staff, faculty,SOM student technology goals, to develop of the Library and Online partnerships with faculty Lab patrons French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette and to – hardware and software provided in those general access Infrastructure Fishman, Benjamin the peopleSimmons and prospects, and between Simmons for Admin rights innovative or between who engaging and all the assignments, to gather feedback -c.Supports almostSystems respond to those problems. We Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardware that the spaces, including loaning laptops and headphones. Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior Senior Computer Support Specialist use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. Manager of Support Systems Media Telecommunications Senior Computer Support Specialist &Online interfaces the college. products work, – software for use by Shaun Gummere Supply Production Assistant Mullarkey, JamesElena Lander g. technologiesat a cost thatproperties socan bear. Kim Brookes Cell phoneSimmons' web the College that they communicate David as reimbursements –Servesneed, and documentation; and coordinating with the users Bruce Maintain Technology’s ambassador to the community. Gilmore, Aran Santiago, Elizabeth Media Support Specialist Specialist Senior Computer Support 3. Shared ResponsibilitiesRegistrar's Office, Library staff, etc. Campus Card being timely and accurate. Where possible, effectively by office, the Sr. Instructional Designer –– Educates, deep technical support and assistance hardware Production services – video, audio, web and management and account print for courses Providing advises, audio/visual to appropriate content owners User support and helps troubleshoot, and fixes for staff, – Taxi vouchers for Datatel/AARCequipment to faculty, issues Perkinson, David Jaquith, Martin distribute ownership of content Loans laptops a. and software issues for or makes Simmons-owned and Director also: facilitates people withmost technology- Traynor, Jamie Support Specialist and research Senior Media Computer Support Specialist Production Specialist – personally-ownedother Technology units, purchases and all un-resolvable by of technology. existing including Technology through the use relatedstudents. andtechnology software and new and educate b. Helpsvolume users and market General questions site license Academic Straw, Autumn Russell, Aaron Access to theAdministrative Systems, and Help Desk. Technology, receiving room, clinic room, Wright, Sean Senior Media Support Specialist Computer Support Specialist desktop/mobile computing purchases and meeting as c. services or products through fun campaigns, such room (L330) – Investigation and assessment oftrends and the College, (ie; emerging technologies and for Instructional Technologist Therrien, Joseph makes as campus experts on . . . Oh My!," andtechnologies;2.0 – "Leopard, Vista, and Office Web Act discounted pricing available to the community. Technology wikis,blogs, podcasting, digital storytelling, clickers, web to Assistant Media Technician Tricks and for users in the creation of web interfaces; strive advocate Treats. multimedia) to provide faculty and staff within Simmons' deliver improved usability and accessibility recommendations and guidance in curricular integration.
  12. 12. Web Design Academic Technology 1.General Access Computing and Labs User Services Administrator Responsibilities Technology consultation, which involveseffective use Help Desk and promote a strategy for Simmons' in-depth – Instructional design Establish a. RIAA violations Office User Servicesfor andinventory identify learning Simmons, – AssistsWeb inonline communication within goals, to develop Hardware/software Nutshell Services a of the the Vice President of Lab patrons with Simmons-owned b. Routes staff, faculty,SOM student technology problems that to of Sr. Library and Online partnerships with faculty to French, Mircea Baciu, Kevin Botsford, Frances Bedminster, Bernadette – hardware and software Infrastructure and Finance & Administration andprovided in those general Simmons for Fishman, Benjamin prospects, and to gather access -c. Admin rights innovative assignments, between feedback between and engagingSimmons Instructional Technologist for Blended Learning Unix Systems Administrator Senior Web Designer Administrative Assistant I Administrativecan solvesoftware/hardwareproblems. We Supports almostSystems respond to those that the the people who all the laptops and headphones. spaces, including loaning or Mediapurpose of always,touches, including to make other Technical Administrative Assistant II and Services d.Simmonsworld. learningsend community requests to the the community improvement, and desktop/ usually, but notagreements Confidentiality Gargano,Queen Brown, Jacob Joseph Correia, Michael Geluk, Systems Administrator Unix – mobile-based andTechnologyof technology. of the Simmons e. Technology staff, including Help maintenance Administration, monitoring, and Desk staff. appropriate educational use Website updates for AV infrastructure.   Operations Technical Administrative Assistant II Web Designer/Content Mangement Senior Administrative Systems Analyst Flynn, Brian – Helps facultysupportof through the applicationstudents need Technology Manager the Simmonsand their of and others Application Infrastructure, including community intuitive site the campus network, 2. –Explains,this strategysolves, or refers to the correct Graffam, Mary Kuhns, Bella Manager r Systems Adminstrato - Operations get the software they – Supports members Realize educates,Manager Responsibilities Network Systems Mazzola,&Chad Training Administrative Systems Analyst Senior Development Manager telephone system, equipmentCenter servers. Support for eLearning Data in by and questions posed and general installedtechnicalA/V purchasing access, and lab computers All that on classroom, (learningissues the technology a.source, faculty,usable interface design, compelling graphic organization, using audio/visual issuesSantoroclassrooms, study rooms, – So technology andPatricia studentsmanagement system) Conway, Amy Ryan Gardner-Cook, Ito,Senior WebRobert Gail Bourque, ShinoSupport Specialist – (i.e. Library Infostaff and faced Lab, res campus labs, and 5 have Matthews-DeNatale, Morgunov, Nikolay Designer Senior Web Support Specialist Specialist User Computer Support Datadistance codes Long Commons, SOMand 7 days a week, up b.by the entire Simmons computer-based) they technologies. – (typically and appropriatecommunity,and support interfaces, and event spaces, for academicWeb/interactive need on- to design, use of integration services—maintain non-academic Media Developer Senior Associate Allison Academic Technology Director, SeniorGeovanyMedia Services Gen. Acc.desktop/mobile sources of Online Services Technical Labs for phone – 15.5 hours/day.external issues when Manager of Technology labs). and development purposes. supportSimmons-owned Desk student technology Kukla,Administrative Dunbar, Thomas Systems Analyst Lopez, Campbell, Matthew –&Support to/from imports for find c. campus,contact Help technology in good Point of andfaculty technology fluency and McCormick,Support Specialist, Events Thompson,John Media Richard Specialist Application Support Specialist Computing isportal, file andour work through site analytics, Telecommunications the Help Deskof printLees professional including email, on vacation. Susan services, authentication, – working order:effectiveness ofmaintains, updates, Measure this Network Administrator Computer SupportKaren Chase Senior Instructional Designer Weiman, Lesley Janice fluency– the all users, to - Advocates fortakes the form make technology as easy to Cyndi Rubino faculty Marratzu, RiccardoAdministrator Senior SQL Database Ith, Samath Canero-Conklin, and enterpriseuser testing. general access spacesour work backups.theContinuously infrastructure, labs. –– troubleshoots, the users of audio/visual improve and training Maintains and supports surveys, management d. Advocatesand and otherwise supports Simmons-owned Credit card for faculty Mirque, Andrew Support Technician Systems AdministratorSupport Specialist Sr Application Media Senior use and trouble-free consultation, faculty grants, and Reporting development, as possible: timing of roll-outs, Academic Computer Support Specialist Senior Admin. Learning Technology Administrator e. computers, printers,ever-changingprinter, computer, and a/v Infrastructure new tools, testingmedium. updates/new Phone cards to an and peripherals, and investigates and respond For example: ensuringnew spacesapplications technology, so including planning for pro-active with built-in for faculty, staff on Simmons-supported software to Ramey, James Le, Vu Allison Catlin, Previte, AngeliqueTechnician – ease Simmons spaces will have the a/v ensure Userthat new of use of Web Design functionality Services f. technologies new are done;when services, hardware, and Payroll questions integration of recommending additional or equipment and and implementing new technologies. Evaluation checksto Simmons. and Services and data new needed to Technology that students. TechnologyComputer Support Specialist Manager of Support Systems Media Telecommunications Senior &Online interfaces the college. products work,  
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