Business Value of Collaborative Technologies and Social Media Allen Shao

Agenda Collaborative Technologies Business Value of Collaborative Technologies Social Media Business Values of Social Media See what businesses are doing out there See what JnJ is doing

Collaborative Technologies

Business Value of Collaborative Technologies

Social Media

Business Values of Social Media

See what businesses are doing out there

See what JnJ is doing

Some Facts In the 90’s Personal productivity was really creative and drove business growth Today Inter-personal productivity or collaboration is driving business growth

In the 90’s

Personal productivity was really creative and drove business growth

Today

Inter-personal productivity or collaboration is driving business growth

Collaborative Technologies Online Web2.0 Collaboration Tools Real Time Collaboration Tools Web Conferencing Tools Virtual Team Space Tools Distributed Project Management Tools

Online Web2.0 Collaboration Tools

Real Time Collaboration Tools

Web Conferencing Tools

Virtual Team Space Tools

Distributed Project Management Tools

Business Value of Collaborative Technologies Allow people to make better use of the resources they have Capture information from everyone in the company and other relevant parties outside of the company Process the information faster, which gives you business agility

Allow people to make better use of the resources they have

Capture information from everyone in the company and other relevant parties outside of the company

Process the information faster, which gives you business agility

Essence of Collaborative Technologies Getting richer and better answers to the questions And getting them faster

Getting richer and better answers to the questions

And getting them faster

What is Social Media

Social Media SOCIAL MEDIA IS AN UMBRELLA TERM THAT DEFINES THE VARIOUS ACTIVITIES THAT INTEGRATE TECHNOLOGY, SOCIAL INTERACTION, AND THE CONSTRUCTION OF WORDS, PICTURES, VIDEOS AND AUDIO. (http://www.wikipedia.org ) It is actually what the buzz around web2.0 has been all about.

SOCIAL MEDIA IS AN UMBRELLA TERM THAT DEFINES THE VARIOUS ACTIVITIES THAT INTEGRATE TECHNOLOGY, SOCIAL INTERACTION, AND THE CONSTRUCTION OF WORDS, PICTURES, VIDEOS AND AUDIO. (http://www.wikipedia.org )

It is actually what the buzz around web2.0 has been all about.

In Simple Social media is people having conversations online

Social media

is

people having conversations online

Powered By

How does it help Using Web2.0 Applications, wikis, blogs, podcasts, tagging, and social networking into a business context, which forms so-called Enterprise2.0 Internally Knowledge sharing and management Problem solving (Staff having to answer the same question less often) Innovation Collaboration WIIFM Externally Get to know your customers Better serving your customers Accelerate marketing traction, grow your market Outsource support costs to volunteers Generate online revenues and differentiate your product/service

Using Web2.0 Applications, wikis, blogs, podcasts, tagging, and social networking into a business context, which forms so-called Enterprise2.0

Internally

Knowledge sharing and management

Problem solving (Staff having to answer the same question less often)

Innovation

Collaboration

WIIFM

Externally

Get to know your customers

Better serving your customers

Accelerate marketing traction, grow your market

Outsource support costs to volunteers

Generate online revenues and differentiate your product/service

Good Examples Out There Blog, SUN CEO communicates to staff, customers, partners Collaboration, IBM, Innovation Jams, ideas Wiki, Defense Intelligence Agency, Intelligence sharing RSS, NAB, select global financial news feed

Blog, SUN CEO communicates to staff, customers, partners

Collaboration, IBM, Innovation Jams, ideas

Wiki, Defense Intelligence Agency, Intelligence sharing

RSS, NAB, select global financial news feed

Good Examples Out There

Good Examples within JnJ

JnJ Health Channel on YouTube

Corporate Blog and Wiki

JCIntra Just across the road

Thank You